FG1C Dec. Report

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(No Transcript)
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Focus Group Committee Chairs

• Cable John Thrower (Cox Communications)
• CLECs Robert Smith (McLeod USA)
• Equipment Manufacturers Greg Garrett (Lucent)
• IECs Dante Hawkins (Sprint LD)
• ILECs Jim Sampson (Qwest)
• Industry Services and Consulting Maria
  Estefania (ATIS) Choa-Ming Liu (Telcordia)
• Satellite Bill McHargue (Hughes Network System)
• Wireless Rich Moczygemba (ATT Wireless)

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DR/MA Committee Representation

• 62 Industry Representatives
• gt1000 Years experience
• 13 Business Segments
• Service Providers, Network Operators, Equipment
  Providers, Government, etc.
• 34 Companies/Government Entities
• 5K to 100K Employees
• Single State to Global Footprints
• New Entrants to Companies With Decades of
  Experience

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Mission

• Prepare and institute mechanisms for distributing
  Contact Information for telecommunications
  industry personnel essential to
  telecommunications services restoration
• Report on the viability of past or present Mutual
  Aid Agreements and develop and report on any
  additional perspectives that may be appropriate
  to facilitate effective telecommunications
  restorations
• Create Best Practices which focus on Business
  Continuity and Disaster Recovery

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Deliverables

• Mechanism for Contact Information for industry
  personnel to ensure effective communication
  during restoration (August 2002)
• Usefulness of Mutual Aid Agreements and
  additional efforts necessary to facilitate
  service restoration (August 2002)
• Best Practices for Business Continuity and
  Disaster Recovery (March 2003)

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Summary of Statistics

• gt5000 Participant Hours in Working Meetings
  Developing Best Practices
• 36 Best Practice Recommendations carried over
  from NRIC V
• 68 New Best Practice Recommendations

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Principles and Guidance in Disaster Recovery BPs

• Practices already implemented
• Developed by industry consensus
• Best Practices are verified by a broader set of
  industry members
• Sufficient rigor and deliberation
• Not all Best Practices are appropriate for all
  service providers
• Best Practices are dynamic and must be frequently
  reviewed, updated, and refined
• Best Practices are totally ineffective unless
  implemented and can never be implemented quickly
  enough

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Format of Best Practice Recommendations

• Business Continuity
• Emergency Preparedness
• Migration /Prevention
• Preparedness
• Disaster Recovery
• Response
• Recovery
• Resumption
• Restoration/Return

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Business Continuity Template
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Example of Best PracticesFG 1D 6-6-1001

• Service Providers, Network Operators and
  Equipment Suppliers should formally document
  their business continuity process
• Key areas for consideration include
• Plan Scope
• Responsibility
• Risk Assessment
• Business Impact Analysis
• Plan Testing
• Training and Plan Maintenance

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Example of Best PracticesFG 1D 6-6-1030

• Service Providers and Network Operators should
  consider entering into Mutual Aid agreements with
  partners best able to assist them in a disaster
  situation using the templates provided on the
  NRIC and NCS websites

URLs NRIC http//www.nric.org/meetings/meeting20
020913.html NCC http//www.ncs.gov/ncc/main.html
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Example Best PracticeFG 1D 6-6-1045

• Service Providers and Network Operators should
  consider when/where feasible maintaining
  sufficient hardware spares for critical elements
  to continue service after an incident without
  need to obtain spares from Equipment Suppliers

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Example Best PracticeFG 1D 6-6-1034

• Disaster Recovery Exercises should include
  deployment of emergency mobile assets and should
  be conducted to train as many technicians and
  support personnel as possible in as realistic a
  manner as possible

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Recommendation NRIC VI-1D-01

• The DR/MA Focus Group 1-D recommends that the
  NRIC VI Council approve Disaster Recovery and
  Mutual Aid Best Practices to be implemented, as
  appropriate, by the Cable, CLECs, Equipment
  Manufacturers, IECs, ILECs, Satellite, Wireless,
  and Industry Services and Consulting entities in
  order to promote Emergency Preparedness and
  Disaster Recovery throughout the United States
  during and following events causing the
  disruption of communications services.

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RecommendationNRIC VI-1D-02

• The federal government should support an outreach
  program to expand awareness and use of NCS
  priority services including Telecommunication
  Service Priority (TSP), Government Emergency
  Telecommunications Service (GETS), Wireless
  Priority Service (WPS), Shared Resources HF Radio
  Network (SHARES) and Telecommunications Electric
  Priority (TESP), by State and Local
  Organizations, including Public Safety entities,
  as well as applicable private sector
  organizations.

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Issues / Status From September 13 Council Meeting

• Cost recovery for implementation of Best
  Practices
• First Responder Status
• Documented Requirements for access to Disaster
  Areas by communications personnel restoring
  service
• Requests for proprietary information
• Need to expand focus to other utilities

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Questions?