Grande Communications, Inc.

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Grande Communications, Inc.
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Contents

• Our Company
• Our Services
• Our Community

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Contents

• Our Company
• Our Services
• Our Community

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Our Vision
Company
Services
Community
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Our Mission
Company

• Touch 2-5 million homes and businesses in the
  next 10 years with a quality network
• Sell a bundled package of services to 25 of all
  potential customers over the next 10 years
• Deliver down-home value, offering Internet,
  phone and cable services daily
• Operate with passion toward fun, integrity and
  make you smile service daily
• Live daily a corporate culture, proving by
  example, that quality, integrity and service are
  our driving forces
• Deliver on and exceed all employee, customer and
  investor expectations every day

Services
Community
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Our Values
Company

• At Grande -
• We act with integrity and respect
• We deliver on our commitments to our stakeholders
• We are easy to do business with
• We promote personal growth and development
• We serve our communities with passion and
  commitment
• We have fun!

Services
Community
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Who We Are
Company

• We deliver
• High-speed Internet access
• Local and long-distance telephone
• Cable television entertainment
• We serve residential and business customers with
  a deep-fiber network
• We were founded in 1999 with headquarters in San
  Marcos

• We have 900 employees
• We have secured 48 franchises in and around
• Austin
• Corpus Christi
• Dallas
• Houston
• Midland
• Odessa
• San Antonio
• San Marcos
• Waco

Services
Community
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What We Do
Company
Services

• Our Wholesale division provides a variety of
  network services to
• National and competitive telecommunications
  companies
• National and competitive Internet companies

• Our Retail division is building a new, deep-fiber
  network to bring Texas residents and small
  businesses
• High-speed Internet service
• Local and long-distance telephone service
• Cable television service

Community
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Unique Features
Company

• Own state-of-the art network
• Do not rely on other service providers for use of
  their network
• Bundled service provider
• Convenience of one call and one bill for multiple
  services
• Stronger service to customers through low
  employee turnover
• Employees enjoy being a part of a company that
  gives back to the community with passion and
  commitment
• Locally owned and focused
• Give resources to construction, technology and
  service within each market
• Customer service is mission critical
• Employees are driven to give each customer the
  best service, at a great value

Services
Community
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Milestones
Company

• November
• Grande Communications was founded

1999

• February
• Set Texas Record with 233 million in equity
  financing

• July
• Acquired Thrifty Call, Inc.

Services

• September
• Secured 25 million in equity financing from
  Reliant Energy

2000

• October
• Established Passion Commitment Investment Club

Community
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Milestones

• March
• Achieved first EBITDA positive quarter served
  first retail customer

• November
• Secured 20 million in debt financing

Company
2001

• January
• Established Great Game of Grande

• April
• Negotiated exclusive naming rights for Midlands
  football stadium
• Began build of first MAN network

• July
• Acquired ClearSource, Inc.

• October
• Completed first network for a university
  (Southwest Texas)

• December
• Secured 15.2 million in equity financing

Services
2002
Community

• January
• Acquired select customers from TXU Communications

• February
• Achieved 100,000 retail products sold among all
  Texas markets

• October
• Acquired Advantex Communications based out of
  Dallas

2003
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Texas Focus
Company
Operate in 8 Texas markets Austin, Corpus
Christi, Dallas, Midland, Odessa, San Antonio,
San Marcos, and Waco
Holds Texas record for single round of venture
capital funding
Founded, managed and operated in Texas by Texans
Services
Community
Each senior executive has Texas roots
Headquartered in San Marcos
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Our Investors
Company
Services
Community
and other investors
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Passion Commitment Investment Club
Company

• Operated and managed by Grande employees
• More than 50 of our employees participate
• Donations total more than 500,000 to date
• Focus on basic human needs and digital divide
  issues

Services
Community
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Passion Commitment Investment Club
Partial list of non-profit organizations PC
supports full list can be viewed at
www.grandecom.com/about/community
Company

• Red Cross
• Greenlights for Non-Profit Success
• Corpus Christi Food Bank
• Computers for Learning
• Odessa Blue Santa
• CASA of Travis County
• Peoples Community Clinic
• Sustainable Food Center
• Blue Santa (most markets)
• San Antonio Food Bank
• Midland Fire Dept. (Toys for Tots)
• Respite Care
• Milagritos

• Central Texas Medical Center
• Greater San Marcos Youth Council
• San Antonio Childrens Shelter
• Christmas in Kirby
• United Missions Foundation
• Salvation Army (Midland)
• Metro Ministries
• Waco Family Abuse Center
• Hays-Caldwell Womens Center
• Partners in Education
• Friends for Life
• Zion Family Center
• Caritas of Austin

Services
Community
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Our Business Plan
Company

• Retail and Wholesale focus
• Texas-centric
• Experienced executive team
• State-of-the-art technology
• EBITDA-positive and fully funded
• Continued demand for bundled broadband services

Services
Community
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Grande Employees
Company
Waco 60 Employees
Services
San Marcos 340 Employees
Community
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Management Team
Company

• James M. Mansour, Chairman
• Roy Chestnutt, CEO
• Michael L. Wilfley, Chief Financial Officer
• W.K.L. Scott Ferguson, Jr., Chief Operating
  Officer
• Jeff Brennan, Senior Vice President of Business
  Services
• Chad Jones, Chief Services Officer, Chief
  Marketing Officer

Services
Community
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Contents

• Our Company
• Our Services
• Our Community

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Retail Services
Company
Services
Community
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Retail Services
Internet
Company

• Unlimited access at one flat rate
• Multiple email accounts
• Personal Web Space
• Speeds of 2.5MB, 1.5MB, 256k, 56k
• Grandecom.net portal
• Top sports, business, entertainment, domestic and
  international news
• Timely weather, daily horoscope, stock market
  summary, lotto results
• Instant messaging, interactive maps, driving
  directions
• Grande Customer Care Center pay bills, cable
  listings, user guides

Services
Community
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Retail Services
Internet
Company

• Faster speeds than most other residential ISPs
  for downloads and uploads
• Network architecture allows for more consistent
  performance
• Unlimited, non-metered Internet access
• Actively monitored network to reduce spam
• Customer profiles are kept confidential

Services
Community
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Retail Services
Phone
Company

• One bill for local and long-distance services
• One flat, low-rate long distance
• Grande Family NetworkSM
• Grande phone customers can call other Grande
  phone customers toll free
• Keep current phone number
• HomeLine PlusSM, HomeLine SelectSM, HomeLineSM
• Enhanced calling features
• Caller ID, Call Waiting, Call Forwarding,
  Three-Way Calling, Speed Dial, Call Return,
  Auto Redial, Anonymous Call Rejection, Call
  Waiting ID, Call Blocker, Selective Call
  Forwarding and Distinctive Ring
• Voice Mail
• Flat-fee directory assistance
• Calling cards work from any touchtone phone in
  U.S.

Services
Community
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Retail Services
Cable
Company

• Expanded basic service features 73 channels
• Interactive program guide
• Digital cable includes access to 293 channels
• 43 digital music channels
• 69 premium channels like HBO, Showtime, STARZ!,
  Cinemax
• 55 Pay-Per-View channels for movies, events,
  sports and more
• Subscribe to premium services (such as Latin
  Entertainment Package and Premium channels)
  without buying additional equipment
• Digital cable lineup grouped by category
• Ability to set parental controls, favorites and
  reminders

Services
Community
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Retail Services
Bundles
Company
Convenience ONE Company. ONE Bill. ONE Call.
Services
Savings Significant savings are found when
multiple services are ordered and Grandes A La
Carte prices are generally lower than the
competition
Community
Flexible Payment Pay bill by credit card,
electronic funds transfer, online, in person
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Neighborhood Connectivity
Company
Services
Community
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Contents

• Our Company
• Our Services
• Our Community

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Austin
Company
Services
Community
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Austin at a Glance
Company

• Key Metrics
• 125 employees
• Franchises began in April 2000
• Construction began May 2000

• Contacts
• Scot Burris, Vice President General Manager
• Libby Malone, Director of Community Relations
• Ida Hinojos, Senior Manager, Community Relations
• Rick Marion, Director of Construction
• Payment Center
• H-E-B Business Center locations
• Customer Service
• [phone]
• Website
• www.grandecom.com

Services
Community
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Austin Organizations Supported
(Select)
Company

• American Red Cross of Central Texas
• Assistance League of Austin
• Austin Community Foundation
• AVANCE
• Capital Area Food Banks Kids Cafe
• CARITAS of Austin Community Support Program
• CASA of Travis County
• Computers for Learning
• Fiestas Patrias of Austin
• Girlstart

• Greenlights for Non Profit Success
• Heart House
• Knowbility, Inc.
• Leadership Austin
• Northeast Caregivers of Austin People's Community
  
• Operation Blue Santa Austin
• Peoples Community Clinic
• River City Youth Foundation
• Ronald McDonald House of Austin
• SafePlace
• Sustainable Food Center

Services
Community
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Austin Community Testimonials
Company
The whole idea of having all my communication
needs in one bill was really appealing to me.
Grande has been very good about follow up when I
call them with a question. Somebody would call
back and double check, which I like a whole lot.
And theyre really friendly. Arthur Cohan,
Grande Customer NE Austin Resident
Services
At first we thought they were going to be like
all the others, come in, lay their lines, and
theyd be gone. But Grande has stayed in contact
with us and always asks what they can do to stay
involved. Gloria Neunaber, Co-Chair
Northeast Community Harvest Fest/Windsor
Park Neighborhood Association
I am pleased with Grande wanting to be involved
in the neighborhood. Grandes support of our
community could serve as a model for other
companies wanting to do business in the east side
of town. Mohan Rao, Grande Customer NE Austin
Resident
Community
Ive never worked with a company like Grande.
Ive been very impressed. Their community
concern is wonderful and the personalities have
been exceptional. Dorothy Kurtz, Emeritus Vice
President General Manager, Church Food Pantry
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San Antonio
Company
Services
Community
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San Antonio at a Glance
Company

• Key Metrics
• 100 employees
• Franchises beginning in May 2000
• Construction beginning in
• July 2000

• Contacts
• John Saenz, Vice President and General Manager
• Gavino Ramos, Senior Manager of Community
  Relations
• Skeeter Cope, Director of Construction
• Stephen Parker, Sales Manager
• Payment Center
• H-E-B Business Center locations
• Customer Service
• [phone]
• Website
• www.grandecom.com

Services
Community
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San Antonio Organizations Supported
(Select)
Company

• Any Baby Can
• Blue Santa
• Christmas in April
• Christmas Under the Bridge
• Family Violence Prevention Services
• Frank Garrett Community Center
• Good Samaritan Center
• Guadalupe Community Center
• Inner City Development
• Kirby Police Officer Association
• Milagritos
• Mujeres Unida Contra el SIDA
• Positive Beginnings

• Red Cross
• Respite Care of San Antonio
• Salvation Army
• SAMMinistries
• San Antonio Area Food Banks Kids Cafe
• San Antonio Positive Solutions
• Santa Rosa Childrens Hospital Foundation
• United Care
• United Mission Foundation
• Z-Place

Services
Community
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Thank you!
We appreciate this opportunity to introduce
Grande Communications to your community