Do Too Many Cooks Spoil the Broth The All Star Sports Team Case Key Learnings

1
Do Too Many Cooks Spoil the Broth?The All Star
SportsTeam CaseKey Learnings
2
Characteristics Of Group Decisions

• Greater Complexity
• Information processing demands
• Interpersonal processes
• Need for Decision Rules
• Consultation/ Authority Rule
• Silence is golden
• Railroading
• Majority Rule
• Consensus
• Unanimity
• Consultation

3
Assets of Group Decisions

• More Knowledge and expertise
• Pooling of resources
• More alternatives examined
• Better Understanding
• Potentially Greater Acceptance
• Greater Commitment

4
Liabilities of Group Decisions

• Social pressure to conform
• Minority domination
• Tendency to Waste Time
• Potential for group conflict
• Unmet expectations
• Possibility of intimidation from group leader
• Group Think
• Choice Shift Effects
• Abilene Paradox

5
Key LearningThe Nature of Teamwork

• Three common types of teams
• teams that recommend things
• teams that make or do things.
• teams that run things.

6
Groups Make Decisions By

• decision by lack of response
• decision by authority rule
• decision by minority rule
• decision by majority rule
• decision by consensus
• decision by unanimity

7
Approach to Decision Making Depends On

• Importance of decision quality
• Availability of information
• Extent to which problem is structured
• Need for stakeholder buy-in
• Probability that autocratic decision would be
  accepted
• Congruence of objectives by stakeholders
• Potential for stakeholder conflict

8
(No Transcript)
9
Participation Options In Group Decisions

• Manager makes decision independently
• Manager collects information from stakeholders
  and makes decision independently
• Stakeholders individually consulted and
  then manager makes decision
• Manager conveys problem simultaneously to all
  stakeholders and then manager makes
  decision
• Group makes decision by consensus

10
Key LearningsHigh-Performance Teams

• Strong core values that help guide their
  attitudes and behaviors in directions consistent
  with the teams purpose
• Turn a general sense of purpose into specific
  performance objectives
• Have the right mix of skills possess creativity
• Focus on task as well as maintenance functions

11
Group Task Activities

• Initiating offering new ideas or ways of
  defining problems
• Seeking information attempting to clarify
  suggestions asking for the ideas of others.
• Giving information offering authoritative and
  relevant information and facts
• Clarifying clarifying relations among various
  suggestions or ideas
• Coordinating -- attempting to coordinate member
  activities
• Summarizingraising questions about the logic and
  practicality of member suggestions.
• .

12
Group Maintenance Activities

• Encouraging praising, accepting, or agreeing
  with members ideas indicating solidarity.
• Harmonizing mediating squabbles within the
  group reconciling differences seeking
  opportunities
• Setting standards expressing standards for the
  group to achieve or use in evaluating process.
• Gatekeeping encouraging participation trying
  to keep some members from dominating.

13
Tactics to Acquire Buy-In

• Allowing Voice -- Letting anyone who has
  something to say, say it.
• Obtaining added resources - Increasing benefits
  and/or reducing costs increases bargaining zone,
• Trading Issues - Concede low priority issues for
  concession on higher priority issues
• Bridging - Looking outside the surface level
  definition for the problem for a new approach
  that meets the needs of all parties
• Packaging -- Grouping several unrelated and
  differentially valued items together.

14
Nominal Group
Small group gathers around a table ad receives
instructions, problem is identified.
Participants privately write down ideas about
problem solving
Each participants ideas are presented, one at a
time and are written on a chart until all ideas
are expressed
Each idea is discussed, clarified and evaluated
by group members
Participants privately rank the ideas in order of
their preference
Highest ranking idea is taken as the groups
decision
15
Stepladder Technique
Tentative group decision made by Person A, Person
B, Person C and Person D
Individual Decision By Person D
Tentative group decision made by Person A, Person
B and Person C
Tentative group decision made by Person A and
Person B
Individual Decision By Person C
Individual Decision By Person B
Individual Decision By Person A