Process for Requested Modifications to Performance Measurements and Performance Assurance Plans

1
Process for Requested Modifications to
Performance Measurements and Performance
Assurance Plans
One or Multiple CLECs
Service Management
Other Qwest Organization(s)
Identify PID/PAP Issue(s) Communicate with Qwest
Qwest Identifies PID/PAP Issues
Access Request Form from Website?
Discuss Issues with CLEC(s)
No
Yes
Does the Issue Require a Request for Modification?
Resolve with Customer Employing Other Processes
Resolve with Qwest Employing Other Processes
No
Complete RM-PID/PAP and Send to Qwest Service
Management
Yes
Complete RM-PID/PAP and Send to Qwest Service
Manager
Complete RM-PID/PAP and Send to Qwest Service
Manager
Provide Request Form to Modify a PID/PAP
Acknowledge Request Log Request Review Request
for Completeness (target within 5 business days)
Is the RM-PID/PAP Complete?
Yes
No
Describe Deficiencies Provide to
CLEC(s) (target within 1 business day)
Discuss Issue(s)
Understand Issues Research Impacts Work with Svce
Mgmt to Schedule Prepare for Meeting
Schedule Meeting(s) with CLEC Community Provide
Agenda Meeting Materials, as Appropriate
Work with Qwest to Schedule Meeting(s)
Work with Qwest to Schedule Meeting(s)
Prepare for Attend Meeting(s)
Prepare for Attend Meeting(s)
Prepare for Attend Meeting(s)
Go to Page 2
Go to Page 2
Go to Page 2
Go to Page 2
Page 1
2
Process for Requested Modifications to
Performance Measurements and Performance
Assurance Plans (continued)
One or Multiple CLECs
Service Management
Other Qwest Organization(s)
From Page 1
From Page 1
From Page 1
Conduct Meeting(s) Discuss Proposed Changes Share
Information Reach Agreement Identify Disputed
Issues
Notify State Commission Staffs of Subsequent
Meeting(s) after Initial Discussion(s)
Post Agreements on Website Send Notification to
CLEC Community State PUC Staffs
Agreement Reached?
Yes
No
Yes
File Amended Exhibit(s) B and/or K with State
PUCs as Appropriate
Post Disputed Issues to the Website
Raise Disputed Issue with State PUC(s) as Desired
Raise Disputed Issue with State PUC(s) as Desired
Stop Process
Page 2