Industrial Engineers as Management Consultants presentation for NUS Industrial

1
Industrial Engineers as Management
Consultantspresentation for NUS Industrial
Systems Engineering

• Yip Man Hang
• July 26, 2002

2
Agenda

• Introduction 5 mins
• Working as a consultant 35 mins
• Software consultant
• Management consultant
• Continuous Improvement 5 mins
• Summary 5 mins

3
Introduction
Name Yip Man Hang Education Graduated in 1996
with a BEng in IEEM in HKUST Graduated in 1997
with a MEng in ORIE in Cornell University, New
York Studied part-time for an Executive Diploma
in E-Commerce in HKUST in 2000 Certified in
Production and Inventory Management (APICSs
CPIM) in 2002 Full-time back to campus-life in
2001 as a MBA student in HKUST
4
Introduction
What I like most in Industrial Engineering

• Supply Chain Management
• Planning and scheduling
• Manufacturing Optimization
• Cost of Quality
• Information technology to support the supply chain

Industrial Engineering
5
Agenda

• Introduction 5 mins
• Working as a consultant 35 mins
• Software consultant
• Management consultant
• Continuous Improvement 5 mins
• Summary 5 mins

6
Working as a Consultant

• What is the definition of a consultant?
• Someone who is an expert and provides advice
• Someone who has years of experience in a certain
  industry or trade and provides advice only to
  that industry or trade
• Someone who has broad knowledge and almost always
  know what he/she is talking about
• None of the above

7
Working as a Consultant
As an ERP Consultant

• What is ERP?
• What are the main skills learnt?
• How to get into this career?

8
Working as a Consultant
As an ERP Consultant

• Modules in BaaN IV System
• Logistics
• Distribution
• Manufacturing
• Process
• Finance
• Tools
• Dynamic Enterprise Modeler
• Integration

• What is ERP?
• Software System
• Core Modules
• Major Players

Enterprise Resource Planning
http//www.baan.com
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Working as a Consultant
As an ERP Consultant

• Some of the many acronyms and hot terms
• SRM
• SCM
• APS
• CRM
• HRM
• EPM
• Outsourcing
• Information Integration
• e-Procurement
• Integrated Logistics Planning
• Total Spend Management

Solution provided by CAPS LOGISTICS
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Working as a Consultant
As an ERP Consultant

• What is a software presales cycle?

Project Plan
Leads
Prospect Satisfied, Deal
Consulting Team Prepare answers to
requirements Site visits Prepare system demo
Prospect Requirements
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Working as a Consultant
As an ERP Consultant

• What is a software implementation project?

Project Kickoff
Business Process Requirements Gathering
System Configuration
Testing
Migration and Parallel Run
Life
Training
Training
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Working as a Consultant
As an ERP Consultant

• What are the main skills learnt?
• ERP system
• Knowledge of different industries
• Presentation
• Training
• Project implementation skills
• Client relationship management skills
• Office politics

13
Working as a Consultant
As an ERP Consultant

• How to get into this career?
• Technical Expertise? Not necessary
• Business Process Knowledge? A plus
• Industry Experience? Not necessary, but have to
  be willing to learn
• Good communication skills? Definitely
• Language skills? Definitely
• Team player? Definitely

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Working as a Consultant
As a Management Consultant

• What is a client engagement?
• Why people need management consultants?
• What are the main skills learnt?
• How to get into this career?

15
Working as a Consultant
As a Management Consultant

• What is a client engagement?
• A project, which can be
• a market entry feasibility study
• an investment strategy
• a supply chain / operations reengineering
• a customer service centre structure and
  implementation
• a change management initiative
• an IT strategy
• a SAP implementation
• any combinations of the above
• for a client

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Working as a Consultant
As a Management Consultant

• Examples of Client Engagement
• Delivery Chain Assessment
• Order Fulfillment Process Re-engineering
• Demand Production Planning Redesign
• Supply Chain Synchronization
• Shop Floor Re-layout
• Re-organization

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Working as a Consultant
As a Management Consultant
The entrust process
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Working as a Consultant
As a Management Consultant

• Why people need management consultants?
• People need reconfirmations
• Branding matters
• People have high resistance to change
• External consultants as change agents
• Companies do not have enough resource
• Companies want to benchmark with other companies

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Working as a Consultant
As a Management Consultant

• What are the main skills learnt?
• People skills
• Best practices
• Process reengineering techniques / tools
• Proposal preparation
• Project management
• Facilitation
• Sales
• Client relationship management
• Business Sense

20
Working as a Consultant
As a Management Consultant

• How to get into this career?
• Industry Experience? Not necessary but preferred
• Good communication skills? Definitely
• Language skills? Definitely
• Team player? Definitely
• Flexibility to time schedule and travel?
  A big plus
• Hard working? Definitely

21
Working as a Consultant

• Skills most required
• Communication Skills
• Working in a team
• Process-oriented mind-set
• Optimizing among constraints
• Understanding of business interests and technical
  concerns

• Skills acquired as IE
• Process Flow Analysis
• Hands-on experience in manufacturing processes
• Concepts and algorithms of production and
  inventory management
• Understanding of the human factors in
  manufacturing
• Communicating with engineers of different
  disciplines and business managers
• Project management skills

22
Agenda

• Introduction 5 mins
• Working as a consultant 35 mins
• Software consultant
• Management consultant
• Continuous Improvement 5 mins
• Summary 5 mins

23
Continuous Improvement

• Professional Qualification
• American Production and Inventory Control Society
  (APICS) http//www.apics.org
• CPIM
• CIRM
• Keep in touch with new IE knowledge
• IIE Solutions Magazine http//www.iienet.org
• APICS Magazine http//www.apics.org
• Gain new business knowledge
• Executive Program (HKUST)
• Harvard Business Review http//www.hbsp.harvard.ed
  u/products/hbr/
• More all-rounded
• MBA

24
Agenda

• Introduction 5 mins
• Working as a consultant 35 mins
• Software consultant
• Management consultant
• Continuous Improvement 5 mins
• Summary 5 mins

25
Summary

• What an industrial engineer can do in the real
  world?
• Why industrial engineering skills are important
  to a consulting career?
• What are the continuous learning opportunities
  given the unique training as an industrial
  engineer?