ARL Library Assessment Conference, Charlottesville, VA

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Yours, Mine, and Ours

• Staff involvement in the assessment process at
  the UVA Library

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Presented by.

• Carol HunterDirector of Science, Engineering,
  and Education Services Chair of User
  Perspective Implementation Team
• Donna TolsonHead of Scholars Lab Chair of
  Balanced Scorecard Committee

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Presented by.

• Leland Deeds, Access Services Coordinator,
  Clemons Library
• Tabzeera Dosu, Director of Financial Services
• Laura Miller, Administrative Assistant, Brown
  Science and Engineering Library
• Paul Rittelmeyer, Head of Acquisitions
  Preservation
• Annette Stalnaker, Copy Cataloging Coordinator

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Todays topic

• UVAs Balanced Scorecard
• Staff involvement in our assessment process

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Assessment timeline at UVA

• ARL member since 1932
• MIS established in 1996
• BSC work groups established in 2000, first
  implemented in 2001

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Components of UVA Library Balanced Scorecard

• Balanced Scorecardhttp//www.lib.virginia.edu/bsc
  /index.html
• 4 Perspectives
• User
• Internal
• Finance
• Learning Growth

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Implementation

• Why did we use library staff?
• How did we use library staff?
• How was BSC initially received?
• What did we learn in the process?

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Why did we use library staff?

• Knowledge base
• Broad representation
• Investment/Ownership
• Context
• Coordinating group included task force chairs AND
  administration.

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How did we use library staff?

• Clarify the Librarys strategic objectives
• Propose measures
• Analyze options for data collection
• Set target measures
• Market to community

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How was BSC initially received?

• Administrative approval
• Manager acceptance
• Staff reactions varied from cautious cooperation
  to suspicion

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How many staff?
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What did we learn in the process?

• Involve the entire library community
• Provide adequate lead time
• Make training pre-requisite
• Avoid task overload
• Nurture the culture of assessment

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Current Committee Responsibilities
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Current Committee Structure

• Ex-Officio members
• AUL for Organizational Development
• Director, Financial Services
• Director, MIS

• Management Information Systems staff
• Associate Director
• Programmer

• Civilians
• Chair
• 4 library staff serving 2-year terms (2 rotate
  off each year)

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Ex-Officio members

• Provide the big picture
• Keep our sights high
• Provide consistency (usually!)
• Give committee muscle
• Are sometimes hard to reach

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MIS members

• Cover all the bases
• Provide reliability and consistency
• Coordinate internally and externally
• Make the other members look good

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The rest of the garden

• Represent different parts of the system
• Bring different perspectives and strengths
• Appeal to different approaches and personalities

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What past committee members say

• Greatest successes
• Better understanding of organizational goals
• Using results to identify and solve problems
• Biggest challenges
• Finding meaningful metrics
• Library acceptance cooperation

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Current committee members say

• Leland Deeds, Access Services Coordinator,
  Clemons Library
• Tabzeera Dosu, Director of Financial Services
• Laura Miller, Administrative Assistant, Brown
  Science and Engineering Library
• Paul Rittelmeyer, Head, Acquisitions
  Preservation
• Annette Stalnaker, Copy Cataloging Coordinator

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Questions?

• Thank you!