Online reputation management - How to handle negative reviews

1
How to Handle Negative Reviews

• 
  Presented by,
• Online Reputation Manage
• Contact No 91- 8700450757
  Email info_at_onlinereputationmanage.com

2

• With the world moving towards digitalization,
  customers give their valuable feedback to the
  products and services offered by businesses.
• Feedback is the accurate measure which tells you/
  your brand on what to improve.
• Feedback is often received from customers in the
  form of reviews, articles, blogs and of course
  comments on social media platforms that you/your
  brand engages on.
• Feedback is always considered as an invaluable
  measure because it helps you/your brand think
  from the customers perspective. And what better
  than customers themselves conveying both the good
  and bad aspects of the products or services
  offered.

3

• The most important form of feedback is an online
  customer review. Customer reviews sway genuine
  business results and the choices potential
  customers make to belittle or not disparage
  certain outfits.
• Every business wants to see only positive reviews
  and comments about their product or services.
• The truth is that we dont live in a perfect
  world, and you will get negative customer
  feedback, however hard you try to please your
  customer, theres no way around it. But there are
  many ways you can tackle them and turn them into
  positive engagement.

4

• let us look at some ways to handle negative
  reviews
• Respond Pensively and Swiftly
• Customers often write negative reviews when they
  are angry about your product or service but this
  should not happen from your end.
• Your response should be prompt but in a swift
  manner. Very few people are skilled at presenting
  their criticism and so dont take negative
  reviews as a personal attack and so avoid
  self-defence.
• Its obvious to react to negative feedback but
  try to distance yourself from emotions and
  closed-mindedness. Document the incident properly
  and try to figure out how to handle it with
  positivity.

5

• Take the issue offline
• Never make your customers reach out for you after
  they have posted a negative review.
• Try to take the issue offline by asking for their
  email id or a personal contact number. Apologize
  for the displeasure with your product or service.
  
• The best part of taking the issue offline is you
  can properly listen to the query and resolve it.
  This technique can clearly tell what
  imperfections to improve and come back strong.
• Once you have resolved the query, you can take
  that extra step to offer him/her compensation or
  future discounts. Remember, avoid doing it
  publicly as it can cast a bad impression on your
  other existing or potential customers.

6

• Request the reviews to be removed
• Most customer review sites wont permit you to
  expel surveys.
• On account of one that is disparaging or
  denouncing, demand that the site bring it down.
  Commonly, you should guarantee your professional
  reference before making the solicitation.
• After the query is solved you can ask the
  customer to delete the review so that it doesnt
  account to any further loss of customers.

7

• Monitor your presence over the internet
• In order to handle negative reviews, you first
  need to know what customers are saying and where
  are they saying it.
• The tools like Mention and Google Alert are
  commonly used to monitor when and where people
  talk about your brand. You can leverage your
  social media handles to interact with customers
  and even ask them questions on how happy they are
  using your product or service.
• This technique empowers customers to share fun
  stories in the form of reviews while boosting the
  social media engagement of your brand.

8
Our Services

• Online reputation Manage is one such agency with
  the best industrial expertise for relevant review
  generation.
• It has the best online reputation management
  tools to monitor you or your brands reputation
  sensibly in the online community i.e. blogs,
  articles, online forums, search engines and of
  course, social media.

9

• For more Enquiries, Feel free to Contact us,
• Website https//onlinereputationmanage.com/
• Email info_at_onlinereputationmanage.com
• Contact No 91-8700450757