Field-Service-Lightning-Consultant Exam Test

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Here we present Field-Service-Lightning-Consultan
t Exam Questions
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Question No 1
Your team has drafted and published Knowledge
Articles for the Customer Community but they are
not visible to external users. What is one reason
why this may be the case? A. Knowledge Articles
for Communities is not enabled B. View Knowledge
Articles has not been checked on the Community
Profile C. Knowledge Articles for Customers is
not enabled D. Customer sharing has not been
checked on the Knowledge Article E. The Articles
are being viewed on unsupported mobile
devices Answer D
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Question No 2
Universal Containers builds their customer
Community on Napili templates. They create
several recommendations that are visible on the
home page, including one for their annual
conference event. After the event, the Salesforce
Admin needs to remove the event recommendation.
Where should the Salesforce Admin delete the
recommendation? A. From the All Communities
setup page B. From the Community Workspace C.
From the Community site D. From the Community
Builder Answer A
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Question No 3
What are three ways you can maximize engagement
within your Salesforce Community? A. Ompany
Branding and a Custom Domain B. Reputation Points
Levels C. Frequent Promotions D. Establish
Etiquette Rules E. Measure Community Success
Answer B D E
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Question No 4
The headphones alliance wish to engage with their
customers in a whole new way and at Dreamforce
they saw Communities in action. They have
identified that they have a lot of great content
but what to make sure that articles and
discussions are grouped logically so that it is
easy to find, post questions and navigate the
site. What Communities feature would you
recommend to use? A. Data Categories B.
Topics C. Chatter Groups D. Article Groups E.
Knowledge Groups Answer B
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Question No 5
Northern Trail Outfitters launches a Community
using the Napili template. Community members
report that they do NOT have a menu option to
navigate to see their invoices. The Salesforce
Admin has validated the following on the
Community user profile Users Profile has Read
Access on the Invoice Object Users Profile has
a tab visible for Invoice Object. What should the
Salesforce Admin do to troubleshoot this
issue? A. Verify that the Navigation Menu in
Community Builder has 'Type Salesforce Object'
and 'Object Type Invoices.' B. Verify that the
Navigation Menu in Community Management has
'Type Salesforce Object' and 'Object Type
Invoices.' C. Verify that the Invoices tab is
under the Selected tab in Community Management D.
Verify that the Invoices tab is under the
Selected tab in Community Settings Setup Answer
B
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