Important questions you must ask before buying Call Center Software

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Important questions You must consider before
buying
CALL CENTER SOFTWARE
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Important Questions
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When you run a call center, whether it is an
inbound call center, outbound call center or the
combination of these two i.e. blended call
center, you have to handle calls. While managing
any type of call center, sometimes you face
problems like customer is not satisfied because
call center support is not good, or all the
channels for communication are not available etc.
So, to manage all these problems, use a robust
Call Center Software. Call Center Software is a
way to run your call center effectively
efficiently. So you must ask these five important
questions before buying Call Center Software.
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Is the Call Center Software scalable?
When you invest in technology, you want your
software to be future proof. It should grow with
your growth. So before buying the Call Center
Software, find out how many seats it is scalable
up to? Does it support multiple telephony servers
CTI servers?
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What are the features available?
Every software has different features. So
sometimes you may be confused which software you
have to buy. So you need to know about some
important features of Call Center Software that
will help you to buy Call Center Software. Here
Im giving you a list of important Call Center
Software features-

• Dynamic CLI Options
• Advance Dialing Rules
• Centralized Lead Uploader
• Voice and Screen Recording
• NCPR Support
• Manual Dialing
• Manage Queue
• Agent Status Alerts
• Text to Speech
• Outbound Dialer
• Predictive Dialer

• Power Dialer
• Progressive Dialer
• Preview Dialer
• IVR Solution
• Live Chat
• Call Transfer to Other Extensions
• Multi-Language Support
• Multiple Telephone Line Support
• Voice Logging
• Workforce Management
• Flow Selection on DNIS ANI

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Can the Call Center Software integrate with your
existing application?
The most important feature youre looking for
Call Center Software is backend integration i.e.
CRM Integration so that your agents can easily
get customer information to handle the customers
effectively, integration with any database like
Oracle, MySQL, SQL etc, also social media
integration to manage social medial channels like
Facebook, twitter, LinkedIn, Pinterest etc.
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Software customization, up-gradation blended
agents support is possible?
Before buying the Call Center Software, you must
ask if software customization is possible or not
for routing parameters, automation rules etc. and
also ask about the software up-gradation like How
are upgrades performed? Are new upgrades
automatically available as and when released?
Dont forget to ask if the software will support
blended agents or not to handle both outbound and
inbound calls to meet the organization goals.
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Who will guide you to use the software?
Sometimes its easy to understand how to use
software. But in case of Call Center Software,
you need a demo to understand the software. So
request for a demo, then sales person will give
you a demo and solve your all queries related to
Call Center Software. After buying the software
theyll also provide you training, if need. Post
sales support is very important for smooth
operations .
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After getting the answer to all these questions,
if you believe its the right time to switch.
Move on the updated Call Center Software that
fulfills you business needs and helps to build
better customer relationship. Check our website
Teckinfo.com and schedule a free demo for our
unified Call Center Software InterDialog
UCCS. Our solution can help you stay all time
effective and grow your sales and delight your
customers.
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Contact us
www.teckinfo.com
91-11-49605588
info_at_Teckinfo.com
info_at_teckinfo.com