Offer Best Predictive Dialer | 2018 Reviews of the Most Popular Systems

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Xenottabyte Services Pvt. Ltd.
Vert-age dialer
A Leading Contact Center Solution

• Predictive Dialer Software

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What is Predictive Dialer Software?
Introduction

• Predictive Dialer solution is an integral
  component that takes care of all productivity
  deterrents. It is a complete outbound solution
  that can be deployed as a stand-alone product.
  Its comprehensive capabilities including voice
  recording, quality monitoring, reporting, CRM,
  and multiple campaign and lead management are
  designed to increase your contact center
  productivity by automating the outbound dialing
  processes. With automation of most time consuming
  manual dialing functions usually handled by
  agents and supervisors, our dialer increases your
  talking time significantly and gives you much
  more control over your operations.
• As agents don't have to manually punch the
  numbers, all instance of misdialing and error is
  conveniently waived off. Predictive dialer is an
  intelligent system that keeps into account agent
  availability and operates on customized dialing
  algorithms.

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Manual Dialing vs Predictive Dialing
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Major Benefits of Predictive Dialer

• It can intelligently assign calls to available
  agents. It never waits for one particular agent
  to be available.
• A predictive dialer helps to organize and manage
  the client database and maintain all relevant
  records systematically.
• This technology is quite helpful in blending
  calls in a call center which deals with both
  outbound sales and inbound customer service.
• It helps to improve efficiency of each agent
  working in a team, and improves professional
  relationships between the administration and the
  workforce.
• Cost reduction is another major advantage. There
  is no need for an operator who would manually
  maintain the call log or routes call to agents.

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Dialer Benefits?
Whether it is usability perspective,
round-the-clock support, innovative technology or
effortless implementation under consideration, we
ensure you the best solution for your business.
Our world-class product is designed keeping in
mind not only your present and future needs, but
also your end user's experience with your
organization. Let's face it - it not only makes
you look good, it helps us in living up to our
hard-earned reputation for service excellence.
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High availability

• Vert-Age Dialer offers flexible real time call
  pacing options, and features like same agent call
  back facility, conference support, live agent
  reassignment, and remote agent support making
  agents most efficient and productive.

• Advanced scripting

Powerful scripting and management tools, enable
agents to have up-to-date information while
servicing prospects and clients.
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Increase agent productivity

• By facilitating redundancy at multiple levels,
  the dialer solution eliminates the impact of
  single point of failure while ensuring highest
  up-time in the industry by provisioning of
  multiple telephony services simultaneously.

• Rich feature set

Comprehensive dialing modes including predictive,
preview, progressive, fixed-pace, agent less
campaign (IVR), and manual dialing with high
Answering Machine detection and sophisticated
call pacing algorithms, businesses are assured of
reduced agent idle time.
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Supervision and QM

• With total agent monitoring capabilities such as
  call conferencing, barging, snooping, call
  logging, churning, on-the-fly report generation,
  local and remote monitoring, the supervisors have
  a greater set of capabilities. Now, your
  administrator can easily manage agent and
  campaign centric data with a set of user-friendly
  tools.

• Compliance

Reject "Do Not Call" numbers to comply with
regulatory norms and improve agent productivity.
With automatic cleansing of call lists, the
callers do not waste time calling DNC numbers.
Ameyo dialer ensures lowest abandon rates and
least hang-ups on successful calls.
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Multiple Campaign Management

• Monitor and manage multiple campaigns with
  complete ease and dexterity without dedicating
  additional resources. Manage agents on different
  campaigns, and re-allocate them as campaign
  requirements change.

A Predictive dialer software is a provided
advantage to the already growing economy. It has
found great use in banking sectors, telemarketing
departments, customer service and call center
areas of the companies. Predictive dialer is a
long term investment one is willing to take, as
it will provide the company with better customer
retention and higher sales.
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GET IN TOUCH Xenottabyte Services Pvt. Ltd.  
B-45, 3rd Floor, Sec-64, Noida-201301 0120-434974
3/91-9810057579 www.vert-age.com 
support_at_vert-age.com