Customer retention tricks that actually work

1
Customer Retention The
new normal

• Why customer retention is important?
• Helps you achieve goals
• Economical than regular marketing
• For maintaining durable relationship with
  customers
• For word of mouth publicity

2

• Here are important strategies
• for customer retention
• 1. Proactive Customer Support
• Contact customers through proactive emails
• Track their behavior on website
• Analyze your social media pages
• 2. Customers love surprises
• Send cards on special occasions
• Small gifts like box of chocolates
• Discount cards
• A good book
• 
  Love thy customer

3

• 3. Blogs to educate your customers
• Trust for company is built through blogs
• Customers gain knowledge about you
• Establishes you as the strong brand
• 4. Allow customers to write reviews
• Genuine reviews develops confidence
• Use reviews as testimonial for product / service
• Constructive criticism lets you improve services
• Customer
  gives you purpose

4

• 5. Net Promoter Score A practical approach
• Helps dividing customers into categories
• Actual measure of customer loyalty
• Use online surveys and questionnaires
• 6. Be easily available to them
• Make the website extremely user friendly
• Provide online chat support
• Create a detailed FAQs section
• Provide 24 x 7 phone support
• A happy customer brings
  100 more

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• 7. Use power words and phrases
• Happy to Help
• What can I help you with today?
• We would love to serve you
• Ill check and be right back
• 8. Give loyalty points to special customers
• Loyalty points adds faithfulness to brand
• Helps company to collect customer information
• Compels the customers to come again
• A satisfied customer is
  your best reward

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• 9. Invite your loyal customers to events
• Charity events makes socially trustworthy
• Use contests to engage customers
• Conferences are useful for B2B products /
  services
• 10. Provide amazing response for complaints
• Hire agents with extraordinary communication
  skills
• Immediate response for an issue develops trust
• Guide them through warranty claim process
• Give quality and customer will give you
  business
• Contact
  Us - Vcare Corporation
• 
  1.917.470.9716
• 
  91.120.401.9101
• 
  sales_at_vcarecorporation.com