Corporate 2 Template

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(No Transcript)
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WHO WE ARE

• Managing Telecom of Leveraging Knowledge
• Clevora was established in 2011.
• We aim to provide premium Customer Care Services.
• We cater to B2C companies.
• Cost-effectiveness is our core edge.
• We provide multimedia customer communication
  solutions Voice, E-mail, Web, Chat, Co-browsing,
  Semi-automated Responses, Data management, Data
  validation.

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SERVICES WE OFFER

• Technical Helpdesk Services
• First level support
• Web-assisted support
• Data management
• Data Fulfillment
• Indexing
• Forms Processing, HTML/XML
•  
• Web based support through e-mail and chat
• Live Chat
• Web Call Back
• Web Collaboration
• Web Call Through

• Processes
• Inbound
• Outbound
• Blended calls
• Data validation
• OCR/ICR
• De-duping
• Enhancement
• Merging comparison  
• Customer Care Services
• Helpdesk for customer queries related to products
• Status of orders
• Billing
• Pre and post sales service
•   
•  

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THE LOGISTICS

• Clevora is a state-of-art contact center in
  Noida, with an initial capacity of 50, with a
  provision to ramp up the total capacity up to 250
  seats across 3 shifts (7 24 365).
• Our team of agents is headed by trained
  professionals, with more than 10 years of
  experience.
• Our organization is quipped with the latest
  technology available in Telecommunication and
  Data Equipment.

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THE LOGISTICS

• Exhaustive power back-up systems are available,
  if needed.
• We have telephonic redundancy and hardware
  infrastructure that includes built-in backup
  systems and hot plugged critical part
  redundancies.
• We have stringent SLAs with all our suppliers
  and vendors.
• .

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TECHNOLOGY WE USE

• Customer Relationship Management (CRM) Software

• Recorder  
• Call Disposition
• Script Reader
• Report Maker
• Independent Modal Dialer
• World Wide Report Checking
• Call Record Compressor
• Internal Chatting

• VOIP
• 3 - way calling
• Call blocking 
• Call forwarding
• Call hold
• Call return
• Call waiting
• Caller ID
• Redial
• Voicemail
• Updated Technical Equipments

• We are working on VOIP with TDM and SIP
  Technology solution with self customized CRM

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QUALITY PROCESS MANAGEMENT

• Seamless Process Transition ensures that
  during the initial stages of migration of a
  clients process, the client can provide
  uninterrupted service to the customer and
  minimize any internal impact the transition may
  have on the business.
• Effective Process Management ensures that once
  the process is handed over to our operational
  team, it is efficiently and effectively managed,
  ensuring the expected levels of performance.
• Continuous Process Improvement enables the
  Quality Team to ensure processes are verified
  cconstantly and modified as required.

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OUR POLICIES

• Clevora adheres to Do Not Call Policies and
  Telemarketing Laws.
• Some of the key metrics of our outbound support
  include
• - Contacts per hour
• - Sales per hour
• - Closed Applications / Surveys / Customers
  per hour
• - Cost per Customer / Loan / Completed Survey
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WHY US?

• Innovative and dynamic leadership.
• Use of advance technology.
• Experienced team handling customer service and
  technical support.
• Cost effective solutions (247 service).
• Adherence to international quality norms.

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Clevora AT A GLANCE
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THANK YOU

• Address A 38K, SECTOR 64,
• NOIDA, U.P.
• 201301
• Mobile [phone]