Issues in creating and managing international IS and MIS

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Issues in creating and managing international IS
and MIS
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Why systems need to be internationalized?

• Growth of global markets
• Globalization of economies
• Search for more efficient resources
• Availability of faster, better, secure
  communication channels

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Components of an international IS/MIS

• Corporate Information Infrastructure
• National Information Infrastructure
• International Information Infrastructure

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Roadblocks to globalization

• Differing telecom. standards
• Cultural communication norms
• Availability of country II (tel., radio, TV)
• Development of country technology infrastructure
• Availability of bandwidth
• Lack of local investment in II
• Local politics and graft
• Exchange rates
• Access charges

• Environmental issues
• Nationalism
• Language
• National brand loyalties
• Work values
• Cultural data privacy
• Cross-border data movement
• Lack of social development
• Education and skills
• Cultural differences in the use of information

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HW and integration issues

• System architectures vary by
• country,
• industry,
• age,
• history
• US use of IBM standards for most medium and
  large system
• Europe and Asia UNIX based open system
  architectures
• Africa mixture of UNIX and IBM standards
• Newer, smaller firms UNIX based systems

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Telecommunications issues

• Reliability of regional networks
• US and European banks use SWIFT codes, small
  European banks use variants of EDI
• Some industries use ANSI, others use TCP/IP or
  even SNA protocols
• Connectivity via
• Building international private network
• Using the services of switched networks
• Internet

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Problems of connectivity

• Private networks (leasing channels locally)
• Varying charging methods for services
• Varying laws re, data transmission in and out
• Varying technical standards
• Varying coverage
• Availability of local expertise

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Problems of connectivity (contd)

• Switched networks (purchase services from
  providers of value added networks)
• Built in protocol conversion services
• Mail systems
• Standardized charging and billing
• Only data transmission available
• Expensive

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Problems of connectivity (contd)

• Internet
• Uses international standards and protocols
• Not as widespread as in N. America or Europe
• Other countries and regions lack national
  telecommunications infrastructures
• Lack of NII
• Poor availability of PC,s
• Varying tariffs and local calling charges
• Varying levels of social development
• Relative levels of income

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Reasons to internationalize websites

• Language as a barrier to communication
• 30 of I-net users speak English
• 90 of Web sites are in English
• 75 of Europeans use the Web in their own
  language
• Those same Europeans use search engines in their
  own languages
• 2 million Polish Internet users visit Polish
  sites about 85 of time
• 800,000 Hungarian users visit Hungarian sites 78
  of the time

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Reasons to internationalize websites
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Distribution of economic development by region
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II by continent
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Level of technology development by continent ..
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Average statistics of clustered nations
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End issues in the management of international IS
and MIS
Also, end of CMS4410, cogratulations!