Virtual Reference

1
Virtual Reference
How to Make Your Own Magic.
Dawn Bussey and Meg Frazier
2
What Does Virtual Reference Look Like?
3
LSSI
4
Librarian Monitoring Screen
5
Librarian Connects With User
6
User and Librarian Search Index Together
7
Question Point
8
Patron Question Page
9
Librarian Monitoring Screen
10
Chat Page
11
Patrons Waiting
12
What Virtual Reference Looks like Wrap-Up
13
What Are the Questions?
14
Homework Question
15
Patron What happened with the Nazi Party in
1933?   A librarian will be with you in about 2
minutes.   Patron Hello? I am in a rush, so if
you could please hurry that would be
great.   Alex, a library staff member, is coming
onlineplease wait.   Patron Hi Alex, my name
is Alex too! Please hurry!   Alex Hello, just
one moment.   Sent Nazi Party Encyclopedia
Britannica article http//www.britannica.com/eb/ar
ticle?eu56489tocid0querynazi20partyct   Al
ex According to the Encyclopedia Britannica
article I just sent to you Adolf Hitler and the
Natzi party came to power in Germany in
1933.   Alex Is there something more I can help
you with?   Patron Hold on Im still looking at
the one you just gave me. Thanks tho.   Patron
Thanks so much!
16
(No Transcript)
17
State Library Resource
18
(No Transcript)
19
Catalog Questions
20
World Catalog
21
Patron I need help finding a paper someone told
me about.   Alex Hello, I would be happy to help
you.   Alex What information do you have about
the paper?   Patron I will cut and paste the
information I have about it. Also, this paper
discusses some trends in gastroliths. Whittle,
C.H. and M.J. Everhart, 2000. Apparent and
implied evolutionary trends in lithophagic
vertebrates from New Mexico and elsewhere. Pages
75-82 in Lucus, S.G. and A.B. Heckert, eds.,
Dinosaurs of New Mexico, New Mexico Museum of
Natural History and Science, Bulletin 17,
230pp.   Alex O.K. Give me a minute and let me
see what I can find.   Alex I am still
searching.   Alex I have located a book in the
WorldCat catalog titled Dinosaurs of New Mexico.
I would like to send you the citation and the
list of libraries that own the book. May I have
your e-mail address?  
22
(No Transcript)
23
Local Catalog
24
(No Transcript)
25
(No Transcript)
26
Index Questions
27
Sara I'm having touble finding resources on my
topic. Can you help?   Meg what is your topic
and what type of class is it for   Sara My
topic is Alcatraz and it is for speech
class.     Meg general indexes   Meg are good
for speeches   Meg they have articles on a wide
bunch of topic   Meg and lots of full
text   Sara ok i want history type
stuff     Meg we focus later   Meg please
click on the link to periodical abstracts   Sara
where?     Meg upper right corner   Sara it
says agent has paused action. please wait    
28
(No Transcript)
29

30
Type of Questions Wrap-Up
31
Interaction Skills
32
Touch Base
33
Your question is very important to us. Please
remain logged on. Meg, a library staff member,
is coming online...please wait. Patron Am I
getting through? There seems to be long
delay. Meg Item sent - APA, MLA, Turabian,
and Chicago Citation Styles Meg you are
dealing with live chat Patron Thank You very
much Meg so things are done in real time Meg
I was checking to see if there was a better site
than this Meg Do you need other sites?
34
(No Transcript)
35
(No Transcript)
36
Use Second Screen
37
D--- but everything i find supporting the
OPPISITE side   Meg did you try lexisnexis
academic?   D--- no   Meg ok   Meg i am
trying a search off screen and if it works i will
show you   D--- ok sounds good.   Meg lexis
nexis is great for newspaper articles   D---
You know what, i just realized, its 255, I have
to go do a test for a friend at 3. I should be
back at 315, is there anyway i can get back a
hold of you so we can continue this?   Meg i
will send you the search stratigey in the e-mail
transcript
38
Working with Words Only
39
Patron What are Ohios anishals?     Alex, a
library staff member, is coming onlineplease
wait.   Alex Hello, I would be happy to help
you.   Alex Are you looking for the two letter
abbreviation for the state of Ohio?   Patron
Yes, and for the other states.   Alex O.K. Just
a moment and I will see what I can find.   Sent
Official USPS abbreviations http//www.usps.com/nc
sc/lookups/abbreviations.htmlstates   Alex The
page I just sent has all of the two letter
abbreviations for the states. In the list you
will see Ohio is OH.   Alex Did you need help
with anything else?   Patron No, thats it.
Thank you.
40
Dear Ready Ref Patron, gt gt Thank you for using
the Ready for Reference service. This is a
transcript gt gt Ready Ref Patron Need
photographic files of Ernest Shckleton's
Endurance Voyage to Antarctica. gt gt A reference
librarian will be with you shortly. gt gt Meg - A
library staff member is coming online...please
wait. gt gt Meg Let me see gt gt gt Meg I am
still checking gt gt gt Meg this site looks to
have good stuff gt gt Meg http//soundprint.org/d
ocumentaries/2000/shackleton/hlink.phtml gt gt
Meg Item sent - Links for Shackleton gt
http//soundprint.org/radio/display_show/ID/70/nam
e/Shackleton gt gt
41
(No Transcript)
42
Keep Talking
43
  Patron Where is the best place to go to get a
scholarly journal dealing with sociology?   Meg
do you need just one article?   Meg Item sent
- Information Services - Illinois Central
College http//www.icc.cc.il.us/info_services/lib
rary/   Meg let's look at the indexes   Meg
Item sent - Information Services - Illinois
Central College http//www.icc.cc.il.us/info_serv
ices/library/   Patron - has disconnected   Meg
infotrac   Meg has good scholarly
sources   Meg but since they cover many
topics   Meg they are best if you need one or
two articles   Meg Item sent -
Screenshot http//vrl-web11.lssi.com/wcsapp/servl
et/RetrieveServlet/publish/northsub/home/Frazierbr
/sessions/chan.019149.qstg/AutoSave037.gif   Meg
you can limit your search to refereed articles,
that is another word for scholarly   Meg and
then just pick a topic   Meg and look for the
ones that are full-text   Meg bye   Meg - user
has closed this session   Thanks again for using
MyWebLibrarian.
44
Patron I need information from Fondulac and
Peoria Public libraries of the Blackhawk War,
Peorian Architects, and Chicagos Deer Pass
Theater and First National Bank   Meg Are this
things you know they have?   Meg or are you
trying to find materials about the
subjects   Patron Yes, some articles,
newspapers, and books I know they have, i just
need you to find these for me. Snip
Patron - has disconnected   Meg Patron   Meg
if you do actual articles from the peoria
journal star from the '40s   Meg the only way
is to go and make copies your self from the
microfilm in the downtown peoria public
library   Meg The East Peoria campus Library is
located in room L312 and can be reached by
calling 309-694-5461.   Meg you might be
better served by calling the library up and
setting up an appointment   Meg some research
can only be done in person
45
Problem Patrons
46
Broken Record
47
Dear Banana Head,   Banana Head give me
information on current events dealing with the
topic of "can you be your brother's
keeper"   Meg, a library staff member, is coming
online...please wait.   Banana Head Hello? You
finding anything yet?   Meg for what
class   Meg is this for a paper   Meg or a
speech   Meg what university are you
with?   Meg I want to match up the right
resources.   Banana Head F.. this brothers
keeper shit, hows your job treatin ya?   Banana
Head and my name is really banana head, no
joke, my parents were on crack   Meg what class
is this for   Banana Head (they were
hippies)   Meg what school do you go to   Meg
what class is this for   Meg what school do you
go to   - user has closed this session
48
Program Messages
49
Wrap-Up