INTERVIEWING SKILLS

1
INTERVIEWING SKILLS

• Phases and relationship development
• Use of self in the process
• Purpose Data collection
• Purpose Intervention

2
PHASES AND RELATIONSHIP DEVELOPMENT

• Opening phase
• Meeting and greeting
• Positive regard and respect
• Expression of your interest
• Development of rapport
• A collaborative uncovering process
• Start where the client is
• Place self and client at ease
• Read the client
• Vocabulary and metaphors
• Empathy not sympathy

3

• Middle Phase
• Transitions
• Moving on and expanding
• Focus on the personality
• Explore descriptors utilized
• Expand to the past
• Address needs for assurance
• Stimulate curiosity
• Use clients words
• Open and closed ended questions
• Focus on sensitive topics

4

• Middle phase (cont)
• Push and stress the client
• Manage affect and anxiety
• Date collection, crisis management, affect
  control, redirection and back again
• Anxiety management
• Find insight and become an ally
• Appeal to health
• Respond to what you see

5

• Closing phase
• Client questions
• What is next and why
• Prognosis??

6
USE OF SELF DURING THE ASSESSMENT/INTERVIEW
PROCESS

• This does not mean self disclosure it means
  self understanding
• You are ultimately your primary tool and resource
  
• You are the expert at that point in time when
  you are alone with the client. Anything less
  creates anxiety for everyone involved
• You have knowledge and authority
• You have a position of power (client may be
  voluntary, involuntary, motivated, defeated)

7
USE OF SELF (CONT)

• Try and understand your self fears and
  anxieties, confidence and strength, abilities and
  trust in those abilities, use of consultation
• Accept mistakes and errors as they are part of
  learning
• Do not harm
• As experience increases you mare more likely to
  become aware of structural relational issues
  which might previously escaped awareness. Now you
  can begin to recognize the endless subtleties
  involved

8
USE OF SELF (CONT)

• Try not to let go of focus, purpose and attention
• Try not to skip or retreat from a sensitive topic
• Attention to process and content
• Attention to counter-transference The first or
  initial reactions to a client are usually those
  related to how the person is perceived, such as
  like or dislike. The second emotional
  responses to the client are usually generated
  through the counter-transference process which
  is an unconscious response based on past (or not
  to distance past) experiences within you

9
USE OF SELF (CONT)

• Pay very close attention to your own somatic
  responses to the encounter with the client. They
  may tell you a lot more about the client.
• Are you bored, tired or have a hard time
  concentrating? This is often a reflection of
  anger or fear within the interviewer
• Suddenly asleep? Client is depressed and you have
  not picked up on it as yet
• Listless and impatient? Could be the client is
  appearing demanding and obnoxious

10
USE OF SELF (CONT)

• Fearful and sweating? Client may be hostile
• Sore neck or back? Cant relax? Client may be
  manipulative
• Should always understand the proper use of direct
  self expression and authenticity

11
INTERVIEW FOR DATA COLLECTION

• Understanding the empirical date base and what
  supports or does not support observations and
  behaviors

12
INTERVIEW WITH A PLAN INTERVENTION

• Understand a continuum of care and where the
  client can best be helped