A Framework for Business Process Architecture

1
A Framework for Business Process Architecture

• Brett Champlin, MBA, CCP President, ABPMP
• Board of Directors Vice President, ICCP
• Adjunct Faculty, Heller College of Business,
  Roosevelt University
  
• Business Performance Improvement, Allstate
  Insurance Company
  

2
Do you know where your processes are?
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

• Are you doing Process Re-Design?
• Reengineering? Improvement?
• Are you implementing Workflow?
• Document Management? Task Management?
• Whats a core process?
• Support Process? Control Process?
• Whats the difference between a Process
• Activity, Task, Operation, Method
• Where do you put all those process models and
  designs?
  
• Should you buy a Process Modeling, Process
  Engineering, or Business Process Management
  package?

3
Business Process Architecture
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

• Business NOT Systems Process Architecture
• Define the Key Terms and Components
• Represent Key Points of View
• Support Process Innovation Methods
• Support Process Management Program
• The Business Blueprint

4
A Short Story
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

• The Three Stone Masons
• Imagine a 14th Century Monk
• An Encounter with 3 Stone Masons
• Carving Stones
• Building a Wall
• Building a Cathedral
• Context

5
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

A Process Architecture is built with models as
a house is built with stones - but a collection o
f models is no more a Process Architecture
than a heap of stones is a house.
(with apologies to Poincare)
6
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

A rock pile ceases to be a rock pile the
moment a single man sic contemplates it,
bearing within him the image of a cathedral
- Antoine de Saint Exupery, author and aviator (
1900-1945)
7
Zachman Information Systems Architecture
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

8
Focuses or Topics
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

?
HOW
is it
made
?
9
Perspectives or Views
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

10
Zachman Framework
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

11
Focuses for Process?
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

WHY
WHEN
HOW
WHAT
WHO
WHERE
(purpose)
(period)
(process)
(product)
(person)
(place)
Goal
Events
Process
Output
Role
Facility
12
Meta Model
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

Adapted from Don Soulsby
13
Whats Your Process Stack?
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

PROCESS
ACTIVITY
SUB-PROCESS
14
Domain Layering
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

Business
Operations
Technical
Adapted from Don Soulsby
15
Perspectives or Views
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

BusinessDomain
ENTERPRISE
Strategic Planning
BUSINESS
Business Redesign/Reengineering
OperationsDomain
OPERATIONS
Process Improvement

DESIGNER

Requirements Model
BUILDER
Applications Specification
TechnologyDomain
SYSTEM OPERATOR
Working System
16
A Business Process Framework
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

17
A Business Process Architecture
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

Source Paul Harmon, BP Trends
18
Planning for Change
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

Business Domain
Technology Domain
PROCESS
PRODUCT
APPLICATION
DATA
PLACE
PEOPLE
DISTRIBUTION
INTERFACE
Business Models
Technical Models
Adapted from Don Soulsby
19
...would you tell me, please which way I ought
to go from here?" "That depends a good deal on w
here you want to get to," said the Cat.
"I don't much care where----" said Alice.
"Then it doesn't matter which way you go," said
the Cat.
20
Words of Wisdom

• Always design a thing by considering it in its
  next larger context - a chair in a room, a
  room in a house, a house in an environment,
  an environment in a city plan. - Eero Saarinen

21
Goals of Manage by Process
We will be managing by process when
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

We agree on what our processes are
We know how the processes interact what eac
h process delivers how each process produces i
ts deliverables what skills are required for
each process how well each process performs
We can measure effectively and manage by
these facts We have an owner for each process
22
Goals of Business Process Management Systems
Solutions
We will be delivering BPMS when
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

We can - model and define our processes
in a standard way using standard tools
We can - generate the system from those
models - capture real time performance data fr
om the running system We can - monitor and
manage the business process performance
We can - simulate and predict the impact of cha
nge on the business process - implement
changes to the business process through the
models
23
Whats a Process Model?
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

• A Process Model is Information
• Contains
• one or more pictures (diagrams)
• information about the objects on the diagram
• information about the relationships between the
  objects
  
• information about the relationships between the
  objects in multiple diagrams
  
• information about how the thing it models
  behaves or performs
  
• It is a vehicle for understanding how things
  work
  

24
Build a Process Repository
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

The Framework is a blueprint for a
Business Process Model Repository
It is a map of the structure for the Business P
rocess Model Repository that can be used to
store, locate, access, and navigate through
enterprise process information
25
BPMS Architecture
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

26
Alternate BPMS Architecture
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

27
Benefits of a Business Process Framework
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

• Common Frame of Reference
• Integrated views of processes
• Consistent method of organization
• Persistent storage of process information
• the models are available
• the models are in a consistent format
• A powerful information resource for the
  organization to use in many new ways that were
  previously not available or feasible

28
A Parting Thought...
Wisdom is knowing what to do next
Skill is knowing how to do it, and
Virtue is doing it!
- David Starr Jordan
29
Introduction A Short Story The ZachmanFrame
work Business Process Framework The Goal
How to Build It Benefits Discussion

You may contact me with any questions or
feedback at
Brett Champlin president_at_abpmp.org vicepres_at_ic
cp.org
brett_at_thechamplins.com