Illinois 511 Deployment

1
Illinois 511Deployment

• David Zavattero
• Illinois DOT
• 511 National Working Group Meeting
• Chicago, IL
• July 21, 2005

2
Overview

• National Context
• Illinois 511 Planning Study Process and Results
• Stakeholder Input
• Existing Systems
• Strategy and Design Concept
• Chicagoland/GCM Elements

3
Gold 511 Live Blue Received Federal 511
Planning Grants
4
511 Deployment Coalition2005 Work Plan

• Targeted Outreach to Large Metropolitan Areas
• 511 Interoperability
• Benchmarking / Synthesis of Alternatives
• Technical Documents
• Guidelines Update
• National Progress Report
• 511 Performance Measures
• Recommendations
• Usage Tracking
• Workshops
• National Conference (Early 2006)

5
Targeted Outreach toLarge Metropolitan Areas

• Atlanta
• Austin
• Baltimore
• Boston
• Chicago
• Dallas-Fort Worth
• Detroit
• Houston
• Los Angeles

• Milwaukee
• New Jersey
• New York City
• Philadelphia
• Pittsburgh
• Saint Louis
• San Antonio
• San Diego
• Washington, DC

6
Coalition 2005 Goals

• Population Coverage
• 50
• Brand Awareness
• 25
• Customer Satisfaction
• Usage - Growing
• Information Quality 80 Satisfaction
• Service Quality 80 Satisfaction

7
Illinois Status

• Current Traveler Information
• Web Sites
• Illinoisroads.info
• gcmtravel.com (Chicagoland)
• Gatewayguide.com (St. Louis area)
• Phone Services
• 800-452-IDOT
• 312-DOT-INFO (Chicagoland)
• 999 (Chicagoland)
• 888-511-4785 (St. Louis area soon to be
  operational)

8
Planning Study Overview

• Objective
• A strategic plan and deployment concept for a
  511 traveler information system that best serves
  IDOT, stakeholders and the public in the State
  and throughout the GCM corridor
• Specifications to support RFP/Bid Package
• Schedule
• Started September 2003
• Planning Completed December 2004/January 2005
• Statewide Deployment in 2005

9
Planning Study Tasks

• Phase 1 Background and Evaluation of Options
• Stakeholder interviews
• Existing phone service and data research
• Telecommunications carrier research and inventory
• Strategy Recommendations

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Planning Study Tasks(continued)

• Phase 2 Implementation Plan Development
• Deployment Plan
• Operations Plan
• Conceptual Design
• Marketing Plan
• Phase 3 Specifications
• Draft Specifications

11
Stakeholder Input

• Involved 47 Stakeholders, 21 Organizations
• Identified Baseline Features of Illinois 511
  System
• Incidents, Construction, Road / Lane Closures
• Travel Times, Congestion
• Weather, Road Conditions
• Transit / Connection
• Special Events, Tourist / Connection
• Interactive Voice Recognition / Hands Free Access
• User Friendly / Quick / Simple to Use

12
Reviewed Existing Systems

• Statewide
• Road Construction
• Winter Road Conditions
• Road Closure List
• Tourism Information

13
Existing Systems (cont.)

• Chicagoland
• Gary-Chicago-Milwaukee Corridor
• Travel Times
• Incident Information
• Congestion Information
• Construction Information
• Special Events
• Public Transportation
• RTA
• CTA
• Rideshare Hotline
• Airport Information
• Parking Hotline

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Findings and Recommendations

• Approach
• Contracted / Off-premise Service Hybrid
• IDOT and public partners
• Primary data providers
• Contractor
• Data fusion engine
• Network-hosted telephony and website
• Additional Content
• Segment specific weather travel impacts
• Incident data

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Findings and Recommendations 2

• Rationale
• Minimize the number of IDOT personnel required
  for system operation
• Able to anticipate costs
• Allows for technology improvements
• Create economies of scale
• Accommodate spikes in usage
• Minimizes risk

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Findings and Recommendations 3

• Resources
• Identified Funding Needs
• System Design / Implementation (6 months)
• Yearly Operations
• Possible Resources
• Public funding partners
• Revenue Generation Opportunities
• Advertising and sponsorship
• Commercial subscription / personalized services
• Package with privatized logo signing program

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Findings and Recommendations 4Border State
Interoperability

• Statewide
• Road segments include reports over the border
  either data transfer or human monitoring
• Example I-74 would have an Indiana segment
• Call transfers to border states 511 or 800
  numbers for full information main menu option
• CGM
• Covered roads include reports over the border
  data transfer via GCM Gateway
• I-94 to Milwaukee, I-80/94, I-90 in Indiana
• Still thinking through how best to do
• Call transfers for more detailed info in
  Milwaukee and Gary areas

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Chicagoland Portion of System

• Floodgate message capability
• Roads those covered on www.gcmtravel.com
• Integrate all types of information for a
  named/numbered road into a single report a
  targeted radio-like report
• No segmenting of roads lower than name/number
• Target commuters primarily
• Transit
• METRA, PACE, CTA
• RTA Disruptions
• Transfer to RTA TIC (836-7000)
• Airports
• OHare, Midway
• Generalized delays and broadcast messages
• Transfer to parking numbers
• Rideshare
• 999?

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Chicagoland RoadsCovered in www.gcmtravel.com

• Bishop Ford
• Chicago Skyway
• Dan Ryan
• East-West Tollway
• Edens
• Edens Spur
• Eisenhower
• Elgin O'Hare
• I-190
• I-290
• I-294
• I-355
• I-55
• I-57

• I-80
• I-88
• I-90
• I-94
• IL-394
• IL-53
• Kennedy
• Lake Shore Drive
• North-South Tollway
• Northwest Tollway
• Stevenson
• Tri-State Tollway
• US-41

Names and Numbers Overlap 511 Must Be Redundant
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Example The Edens (I-94)AM Peak
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Edens Segment Travel Times
22
Edens Segment Congestion
23
Edens Segment Construction
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Edens 511 Sample Message

• Here is the report for the Edens Expressway
• Southbound from Lake Cook to the I-290 Circle is
  41 minutes, Lake Cook to Wilson is 24 minutes.
• Moderate Congestion from Golf to the Kennedy.
• Northbound from the I-290 Circle to Lake Cook is
  1 hour, 2 minutes, Wilson to Lake Cook is 47
  minutes.
• Moderate to Heavy Congestion from the Kennedy to
  Lake Cook.
• There is scheduled construction southbound from
  North Cicero to West Lawrence Avenue from 9 am to
  3 pm today.

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Devil is in the Details

• Recognize that it is not possible to share all
  known information in a short phone call
• Need to be Unambiguous for example
• Road names and numbers
• Travel Time to/froms both the locations and how
  they are described
• 312-DOT-INFO and old GCM site inconsistent
• Definitions and to/from for congestion
• Definitions for incident/construction reports
• Use Arizona approach to present construction on
  the phone?

26
Illinois 511 Vision

• Illinois 511 is a customer-driven, multimodal
  traveler information service available across the
  state via phones, the Internet and other personal
  communication devices. The Illinois 511 system
  will be interoperable with neighboring systems
  resulting in a reliable, more efficient
  transportation system

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Illinois 511 Architecture
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Interoperability Summary

• Illinois, Wisconsin, Indiana have worked
  cooperatively to develop compatible systems
• GCM Gateway will be key to interoperability
• www.gcmtravel.com
• Looking at statewide systems based largely on
  existing data
• Deployment timelines to be determined
• Stay-tuned!!! 511 coming soon to the Midwest

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Moving From Planningto Implementation

• Include draft names and rules in the specs
• Work with implementer to complete in system
  design phase
• Recognize that while rules can be incorporated
  in automated processes, human QA/QC is highly
  desirable during operations
• Need to make sure it comes out right over the
  phone

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Where We Are Today

• Have Completed Planning Study
• Have Deployment Strategy, Design Concept, and
  Draft Specifications
• Have Executive Buy-in to Deploy Illinois 511
  Statewide
• Funding Identified and In-Place
• RFP Being Prepared
• Expect to Begin Procurement/Implementation in
  2005