Enterprise Communications Everywhere

1
Enterprise Communications Everywhere
Formerly SIPquest

• Peter Brockmann
• SVP, Marketing BD
• pbrockmann_at_firsthandtech.com

2
Follow Along, Learn More

• Corporate site
• http//www.firsthandtech.com
• Blog
• http//voip.brockmann.com
• White papers
• Saving Money and Four Other Dual Mode Myths
• A New Class of Enterprise Mobility
• Beyond Convergence Communications as Enterprise
  Application
• Accelerating IMS The Case for Enterprise
  Mobility
• Survey
• Draw for iPod Shuffle

3
FirstHand Technologies Enterprise
Communications Everywhere

• Focus Enterprise, Mobility and Collaboration
• Products Multimedia servers, Mobile Assistant,
  Mobile Console, Fast Handoff
• Founded 2003, Ottawa
• Go-to-Market OEM to leading solution providers
  IP PBX, hosted services, SIs, mobile operators
• Organization Venture-backed BDC, Covington,
  Skypoint
• Scope 40 employees
• Relationship Columbia University Internet
  Real-Time Lab

4
Fixed-Mobile Convergence for Carriers
109 telecom execs were asked by HeavyReading,
Which is most likely to occur in the voice
telephony business over the next five years?
FMC most customers will have a multi-modal phone
that chooses most appropriate network
Status Quo
14
Cellular substitution (fixed declines)
25
61
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Fixed-Mobile Convergence for Enterprise

• The delivery of enterprise applications,
  information and services to mobile workers with
  security, control and performance
• Enterprise has been a major segment for mobile
  services since Martin Cooper made the first
  mobile phone call in 1973
• Factors that will change the dynamic
• Standardized call control SIP
• Moores Law applied to mobile devices
• Speed, quality, coverage of mobile data networks

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The Enterprise Perspective on Mobility

• Productivity Cost to Users
• 70 million Americans cell at work YET
• Isolated from business systems
• No standard PBX features
• No advanced IP PBX features
• No corporate directory

• 70 million Americans use cell phones for work
• More cell phones in Europe than people
• 70 of all cell calls start in WiFi areas
• 5M dual mode devices ship in 06, 96M by 09
• 100M smartphones ship in 06, 300M by 09

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An Illustrative Example of FMC for Enterprise
BlackBerry eMail Solution
RIM Data Centre, Waterloo Canada
Internet
BlackBerry
BlackBerry Enterprise Server
Email server
Mobile operator EDGE, EVDO

• Devices are optimized for email
• Big screens
• QWERTY keyboards
• Context-sensitive operation
• Programmable shortcuts
• Secure firewall-friendly, encryption, remote
  disable

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FirstHand Enterprise Voice Solution
Mobile Assistant
SIP
Secure, Efficient
FirstHand Enterprise Mobility Gateway
Internet
IP PBX or Hosted
EDGE, EVDO

• Smartphone
• RIM
• Symbian
• Series 60
• Microsoft Mobile 5.0

• Call directing
• Call screening
• Directory search
• Enterprise dial
• Group Call
• Instant Messaging
• Message Indication
• Mobile VoIP

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Fixed-Mobile ConvergenceClients for WiFi-to-GSM
Handoff

• 3GPP TS23.806 Voice Call Continuity
• Clients for BridgePort, Cisco, Nortel, Stoke

FirstHand Mobile Console
Jim Grubb of Cisco, Dec 6, 2005
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Enterprise Communications Everywhere Fundamental
Success Factors
Dual Mode GSM
Dual Mode CDMA
WiFi devices
2.5G smart phones
Many devices
Feature phones

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Fixed-Mobile Convergence for Enterprise Needs to
Enable New Benefits

• Lower costs
• WiFi and Call Directing avoids roaming charges
• No new phones reqd works with existing
  smartphones
• Single number reach operator voice mail box
  eliminated
• Higher productivity
• Higher call completions
• Instant access to corporate resources
• Fewer voicemails
• Faster conference call setups
• Stronger account control, security compliance
• Single number reach improves responsiveness
• Privacy all call-outs with enterprise
  credentials
• Enterprise control of detailed call records

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Enterprise Communications Everywhere
Formerly SIPquest

• Peter Brockmann
• SVP, Marketing BD
• pbrockmann_at_firsthandtech.com