Risk MAP Program Management

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• Risk MAP Program Management
• The Role of Accenture
• 12th Annual NFDA Retreat Conference
• Bill Fry Senior Manager Accenture

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Agenda

• Background on Accenture and our Team
• Program Management Scope
• Transition from National Service Provider (NSP)
  to Program Manager (PM) and Production and
  Technical Services Contractors (PTS).
• Review of PM Tasks

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Accenture
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Accenture Public Service At a glance
24 million Twenty-four million US students
served through grants and loans supported by
Accenture systems
116One hundred and sixteen US airports to
install 10-print fingerprint solutions to
increase homeland security measures
87 Eighty-seven legacy US Army systems replaced
with single financial system

4 out of 5 Four out of five taxpayers in
Singapore file their tax returns electronically
using award-winning system
1 One citizen ID card to replace five different
forms of identification for Portuguese citizens
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Program Management Accenture
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Program ManagementWhat we do

• 5 Basic Task Areas
• Risk MAP general program management services
• Establish Mutually Beneficial Partnerships
• Provide Regional Program Management Support
• Establish National Risk MAP Outreach Strategy
• Implement Business Architecture for Risk MAP

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Transition of NSP to PM PTS
PTS - TOMORROW
PM TOMORROW
National Service Provider
Metrics Supplies metrics to MIP and other
routes and owns the data. Outreach Performs
most outreach to communities and regional
stakeholders. Production Full map and other
products production responsibility. Maintains and
delivers metrics Technical issues Resolves
technical issues through standard chain of
command. Policy issues Supplies necessary
information to liaisons for broader communication
and coordination Community issues Deals with
virtually all community technical issues. CTPs
and IDIQs Responsible for resolution of
technical issues. Reports to RL on
results. Partnering Serves as a good partner
under RL directions Relations with Region PTS
shares responsibility of keeping the regional
happy through sound execution of their
responsibilities and good partnering efforts
Metrics Responsible for ensuring regional PTS
applies and supplies metrics. Participates in
review of metrics. Outreach Delivers outreach
processes messages and tools to region for use
by staff and PTS. Production Tracks production
cost and schedule metrics Technical
issues Oversees and escalates issues of
significance to ensure PTS solution is timely and
respects policy. Attends key meetings on
issues. Policy issues Directs resolution of
policy issues arising within the
region.. Community issues Guides contractors on
issues of program significance. CTPs and
IDIQs Oversees applications of metrics and
outreach. Assists in resolution of non-technical
issues. Partnering Directs actions and efforts
to create effective partnerships. Develops
coordination and communication tools. Relations
with Region PM responsibility of keeping the
regional happy through sound execution of their
responsibilities and good partnering efforts

• Metrics
• Outreach
• Production
• Technical issues
• Policy issues
• Community issues
• CTPs and IDIQs
• Partnering
• Relations with Regions

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Transition Overview
Accentures holistic transition approach enables
rapid mobilization and an efficient transfer of
knowledge and infrastructure from the NSP to
Accenture

• Define Transition Plan
• Governance quality/metrics approach and
  acceptance criteria

Plan Transition
Knowledge Transfer
Gather Inputs

• Collect documents

Plan

• Assess skills processes procedures

• Collaborate (documentation discussions
  demonstrations)

Transfer
Shadow

• On-the-job training

• Program Management
• Enterprise Business Architecture
• Outreach and Communications
• Partnership Initiatives
• Regional PM Liaisons

KTA

• Knowledge Transfer Assessment

• Independent service delivery

Steady State

• Integrate best practices gradually

Manage Transition Program

• Establish facility hardware tools network and
  security

Implement Technology and Work Environment

• Staff Key Personnel day 1
• Integrate employees and contractors

Enable People
Manage Communications

• Manage stakeholders and communications channels

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Risk MAP Program Management

• 1 Accenture will provide services oversight
  and reporting for activities across the Risk MAP
  Program

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1 General PM Services

• Operations Services
• Reporting
• Earned Value Management Systems
• KPIs and Other Metrics
• Quality Assurance Measures and Oversight
• Issue and Risk Management
• General Business Consulting

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Risk MAP Program Management

• 2 Accenture will facilitate high levels of
  cooperation across the Risk MAP program
  contractors FEMA and with other Federal State
  and Local agencies and other partners

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2 Partnerships

• Universal Objective 1
• Provide a high level of cooperation across the
  Risk MAP program contractors ensuring that the
  Risk MAP program mission overrides the individual
  contractors preferences.

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2 Partnerships

• Program Management OBJECTIVE 4
• FOSTER MUTUALLY BENEFICIAL PARTNERSHIPS
  Strengthen beneficial partnerships in order to
  further the goals of Risk MAP.
• Design implement and maintain a framework that
  collects information on the effectiveness of
  partnerships.
• Ensure that the Risk MAP products resulting from
  partnerships are complementary not duplicative.
• Collaborate with partners to improve the
  understanding and use of risk information at all
  levels and encourage action.
• Verify requirements for enhancements to proven
  methods or development of new methods that
  provide support to partners to include policies
  procedures guidelines and training for Risk
  MAP.

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Risk MAP Program Management

• 3 Accenture will improve efficiencies and
  assist the regional mitigation leadership operate
  the Risk MAP program and resolve issues across
  PTS CTP and IDIQ contractors

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3 Regional Assistance

• Regional Liaison To support Regional Mitigation
  Directorate program management in delivering real
  products and achieving goals of the Risk MAP
  program
• Currently one PM Regional Liaison is authorized
  for each region.
• Regional Liaisons hold a variety of skills to
  form a unique group to support each region yet
  provide synergy and improvement nationwide
• Programmed to be co-located with region.

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3 Regional Assistance

• Enhance coordination and communication between
  the FEMA Regions FEMA Headquarters and the
  contractor Regional Support Center (RSCs)
• Leverage and share Risk MAP product process and
  policy best practices across Regions while
  tailoring to each Regions unique requirements
• Assist in the identification and resolution of
  technical programmatic conflicts utilizing
  knowledge and experience based on national
  exposure to similar issues
• Implement metrics systems and results including
  risk analysis at regional level

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3 Regional Assistance

• Support outreach teams to deliver outreach tools
  training and analysis
• Support the utilization of MIP MHIP and other
  Production and Planning tools
• Enhance the partnership of all Risk MAP
  stakeholders
• Support of CTPs IDIQ contractors and other Risk
  MAP service providers and their products with
  non-technical needs
• Assist with identification inclusion and
  integration of multi-hazards into Risk MAP
• Support RMC to RSC transition

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Risk MAP Program Management

• 4Risk Communications/Outreach for the Risk MAP
  Program

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4 Outreach and Communications

• Reviews
• Existing Qualitative and Quantitative Research
• Literature
• Media
• Knowledge Transfer
• Baker/Map Mod Background
• New Research
• Qualitative and Quantitative
• Internal Communication
• Planning

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4 Outreach and Communications

• Regional Dialogues
• Interviews
• Planning
• Using all
• elements
• National
• Regional
• Strategies

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4 Outreach and Communications
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4 Outreach and Communications

• State and local representatives
• General Public
• Lenders
• Insurance Agents
• Realtors Homebuilders
• Environmental Groups
• Engineers
• Surveyors

• Planners
• Flood Insurance Policy Holders
• Other Federal Agencies
• Congress
• OMB

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4 Outreach and Communications

• Reaching Stakeholders
• Conferences
• Media Relations
• Community Meetings
• Partnerships
• Web 2.0
• Other

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Risk MAP Program Management

• 5 Implement Business Architecture
• Keep the Risk MAP program focused on achieving
  the end goal
• Guide the development of IT systems and products
  manage needs and assist in prioritizing
  planning and sequencing program activities

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5 Business Architecture

• Risk MAP requires a well structured clearly
  understood framework that
• Ensures appropriate levels of accountability and
  responsibility
• Helps people know where they fit in within the
  program
• Provides processes systems and tools to allow
  for escalation of risks issues and decisions to
  appropriate levels of accountability within the
  organization
• In order for FEMA HQ FEMA regions and Risk MAP
  contractors to be successful we are clearly
  defining the following
• Roles and responsibilities
• Decision making processes
• Interactions/communications mechanisms to clarify
  who interacts with who when why and how

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5 Business Architecture
Regions
FEMA HQ
Contractors
Governance Structures

Regional Division Directors
Directorate Division Leadership
Senior Leadership

• Executive Steering Group

• Risk MAP Executive Board
• JPR
• Contractor Coordination

Regional Branch Chiefs
Risk Analysis Leadership
Project Executives

• Program Council
• Contract Council
• IPTs

Regional Staff
Program Managers
Program Support

• Stakeholder Working Group
• Partnership Framework

Communities Partners Stakeholders
Includes Regional participation A subset of
this group
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Timeline
Mar 2009
Apr 2009
May 2009
Jun 2009
Jul 2009
Aug 2009
Sep 2009
Jan 2009
Feb 2009
Dec 2008
Core Services Transition
Transition Complete
09 Production Ordering


Transition Complete
Risk MAP PM Operations
PM Transition
Regional PM Deployment
Transition Complete
Risk MAP CDS Operations
CDS Transition
Transition Complete
Risk MAP PTS Operations
PTS Mobilization
PTS Transition
RMC Transition
TRANSITION
Risk MAP Multi-Hazard Identification Plan Released
Solution Definition
Baking the Risk MAP Solution Complete
Initial Enterprise Architecture Complete
SOLUTION DEFINITION AND IMPLEMENTATION
Capability Development and Deployment
Multi-Year Planning
MULTI-YEAR PLANNING
Submit MIP Sequencing Tool Business Rules