Jamaicas ICT Development

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Jamaicas ICT Development

• Dainsworth Richards
• Strategic Planning Officer
• CITO
• Presentation to course LS39A Access to
  Information in the Caribbean

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Overview of Presentation

• Current ICT Landscape in Jamaica
• Whats in the Pipeline?
• ICT Development Roadmap
• The E-Governance Challenge
• How do we Measure, Monitor and Target?

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Vision Mandate of CITO

• To lead in establishing a world-class national
  ICT sector, with Jamaica becoming the regional
  leader in ICT development
  
• Mandate Components
• Key Contributor to E- Enabling of Jamaica
• Champion of the National ICT Strategic Plan and
  e-Readiness
  
• National ICT Development Facilitator, Standards
  Body, and Best Practices Repository

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Jamaicas E-Government Successes

• Jamaica Customs
• Inland Revenue Tax Payment
• Office of the Registrar of Companies (ORC)
• Trade Facilitation Services
• National Land Agency e-Land (NLA)
• Registrar General's Department (RGD)
• Management Institute for National Development
  (MIND)

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Jamaica Customs

• Launched in 2003 Fully Internet Based
• Fully Online Import Services (5,000 txns/week)
• E-payment of Duties (max 50,000/txn)
• Radical Time Improvements Transparent
  Administration
  
• C-78 Processing 7-8 days ? 2 hours
• Ease of Compliance
• Over 200 Increase in Revenue

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Inland Revenue Tax Payment Portal

• Launched December 2004
• Facilitates payment of 12 tax types online in the
  following groups
  
• Statutory Taxes
• Indirect Taxes
• Betting, Gaming Lottery Taxes
• Property Taxes
• Licence Fees

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Office of the Registrar of Companies

• Launched 2002/03 Fiscal Year
• Gives online access to forms for
• Registration of company related information
  (Directors, Addresses, etc.)
  
• Payment of fees
• Performance Measures
• Subscribers 1400
• Nearly J1 million in transactions per year

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National Land Agency e-Land Jamaica

• Launched September 2003
• Allows subscribers to view and print documents
  such as
  
• Certificates of Title
• Strata
• Deposit Plans
• Performance Measures
• 1500 transactions per month - 95 of them are
  title searches by business community
  
• 270 users paying over 500,000 monthly in
  subscription fees

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Other E-Government Services

• Registrar Generals Department
• Allows online applications for various
  certificates
  
• Management Institute for National Development
  (MIND)
  
• e-Learning programme launched November 2003
• 18 Courses Online
• Over 60 Current Students

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Some Areas Under Development

• Trade Facilitation
• E-Learning Project
• Health Labs Information System

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Trade Facilitation

• These components are a work in progress
• JAMPRO Tradepoint
• JAMPRO jExporter
• Trade Board Information System (TBIS)
• Ministry of Agriculture
• Ministry of Health
• Bureau of Standards
• Ministry of National Security

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E-Learning Project

• National E-Learning Programme to cover Secondary
  Schools students (Grades 7 -11)
  
• Includes EMIS (Education Management Info Sys) to
  provide technical strengthening of the Ministry
  of Education, Youth Culture

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Health Labs Information System

• Laboratory Information System to cover the
  network of National Health Labs and Regional
  Hospitals
  
• Facilitate development of Health Information
  System (HIS)

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Whats Missing to Deliver Real Customer/Citizen
Satisfaction?

• Joined-up Government Application Services (real
  G2G)
  
• Citizen-Centric not Silo-Based Application
  Design
  
• Standards for Internet, Records and Data Common
  Portal with Access to All
  
• Common Look and Feel and functionality GoJ
  websites
  
• Legislation for e-Transactions e-Payment
• Secure, Trusted, and Available Internet Services

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The Road to GoldWhy E-Governance?

• Shared Vision, Buy-in Political Leadership
• E-Readiness Assessment
• National ICT Policy
• National ICT Strategic Plan
• E-Governance Framework
• Developed ICT Sector attracting investments

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Perforating the Silos

• Next Steps establish multi-agency,
  citizen-centric transactions
  
• Need to build joined- up government within an
  effective e-governance framework
  
• Areas to Consider
• E-Governance Project
• Challenges to Overcome
• Working with Other Territories
• Public Private Sector Partnerships

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E-Governance Project

• CITO managed 
• Supported by Government of Canada
• Mentoring for Implementation
• Supports Public Sector Modernization
• Started in June 2005
• Initial Findings reported
• Final Recommendations by Q2 2006

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E-Governance Strategic Objectives

• To ensure that the ICT Strategy is rolled-out in
  a coordinated and disciplined way that maximizes
  benefits and minimizes duplication and
  unnecessary expense.
• To encourage ministries, agencies and departments
  to push forward with their ICT initiatives but
  remain aligned and working towards a common
  vision.
• To get ministries and agencies to work in
  collaboration, including the powerhouse
  organizations.
  
• To create a truly modernized public sector, and
  an enhanced quality of life for the citizenry.

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E-Governance Building Blocks
Business Process Engineering
Organizational Structure Roles Responsibilities
Leadership
National Priority Setting
Central Authority Accountability
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E-Governance Value Proposition

• Example Savings/Benefits
• Standards Avoid Duplication Rework PSRU
  Supports 25-30 of Targets
  
• Backbone VOIP and Data, many into 1
• Portal Single Contact Point (Overseas exper)
• ?Enterprise-wide HR, Payroll, FMIS systems
• Internal efficiency improvements ? External
  increases in customer service effectiveness

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Economic Sustainability

• Derive savings by eradicating wasteful processes
• Extract money already in the system
• Savings ongoing source of funds for central
  coordination and enterprise-wide change
  management
  
• Key Benefit ? Economic Development
• Reap ongoing savings to meet other pressing
  societal demands

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Strategic Partnerships/Alliances

• Key to National Success
• IT Committee of the Private Sector Organization
  of Jamaica (PSOJ)
  
• Jamaica Computer Society (JCS)
• CITO chairs GoJ MIS Officers Group
• Regional Sharing / Dialogue
• International Technical Exchanges

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Monitoring Evaluationof ICT Development

• How do we measure ICT development and resulting
  benefits?
  
• How do we measure Outputs and Outcomes?
• How do we ensure reliable international
  benchmarking?
  
• ? EIU E-Readiness Rankings

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EIU E-Readiness ReportJamaica's Rank Score

• Rank 41st out of 65 of the worlds major
  economies
  
• Overall score 4.82
• Places us in the middle of Latin American
  countries in the region.
  
• Four countries ahead of us Chile, Mexico,
  Brazil and Argentina
  
• Four countries placed behind us Venezuela,
  Colombia, Peru and Ecuador

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Jamaicas Performance by Category
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Analysis of EIU Report Highs
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Analysis of EIU Report- Lows -
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Target OutcomesSummary

• Improved Service Delivery
• Citizen-Centric Services
• Joined-Up Government
• Economic Development and Sustainability
• Jamaica is E-Enabled

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Thank You

• Questions?
• Dainsworth Richards
• drichards_at_cito.gov.jm