Welcome Civilian PSD Update

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Welcome Civilian PSD Update
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Rules of Engagement

• AFPC will have voice capability, participants
  will not
• Please ask questions through the Group Chat
  function
• SMEs will provide answers using the same Group
  Chat function
• Civilian PSD http//ask.afpc.randolph.af.mil/Civ
  PSD/default.asp

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Centralization of Civilian Unemployment Claims
and Appeals8 Jan 08

• HQ AFPC/DPSSC

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Agenda

• Air Force Manpower Agency (AFMA) Workshop
  Initiative
• What is UCFE?
• What Weve Done So Far
• Centralization Goals
• As-Is and To-Be Process
• Total Force Contact Center Tiered Service
  Delivery
• Resources
• Whats Next?

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AFMA Workshop

• Air Force Manpower Agency conducted Civilian
  Personnel Services Delivery (PSD) Labor and
  Employee Management Relations (LEMR) Workshop
• Participants recommended centralization of
  Unemployment Compensation for Federal Employees
  (UCFE) claims and appeals processing to AFPC
• AF workload equates to 5 FTEs yearly

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Unemployment Compensation for Federal Employees
(UCFE) Program

• Provides unemployment insurance payments
  (benefits) to eligible workers unemployed through
  no fault of their own who meet state determined
  eligibility requirements
• Department of Labor (DOL) website provides
  Comparison of State Unemployment Laws
• CPF provides SF-8, Notice to Federal Employee
  About Unemployment Insurance
• At time of separation, placement in non-pay
  status for 7 or more consecutive days or transfer
  from one payroll office to another
• Employee applies directly with State Employment
  Security Agency (SESA)
• SESA determines eligibility
• DOL pays unemployment insurance payment to SESA
  Air Force reimburses DOL
• CPMS Injury and Unemployment Compensation
  Division administers DoD program

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What Weve Done So Far

• Research
• 5 U.S.C., Chapter 85
• DoD Directive 1440.25, Subchapter 850
• Militarys Unemployment Compensation for
  Ex-Service members (UCX) Program
• Air Force Audit Agency UCFE Report, dated 16 Jan
  03
• Installations did not properly validate,
  challenge, and process claims
• Developed centralization implementation plan and
  timeline
• A1 approved concept 14 Dec 07
• Notified MAJCOMs 19 Dec 07

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As-Is Process

• CPF is responsible for UCFE claims and appeals
  processing
• Process varies from base to base
• Receives wage and separation information request
• Processes forms and provides information to SESA
• Appeals questionable SESA determinations
• Represents agency at UCFE hearings
• Technology in place
• Defense Injury Unemployment Compensation System -
  DIUCS
• AF mandated DIUCS usage 27 Apr 07
• Tracks claims and appeals
• Provides employee wage history

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Centralization Goals

• Reduce CPF workload
• Standardize / streamline process AF-wide
• Provide dedicated UCFE program staff
• Improve case management
• One Air Force SF 8 address
• Timely submission of ES-931 to State Agencies
• Follow-up with State Agencies on monetary
  determinations

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To-Be ProcessAFPC Responsibilities

• Complete states ES-931 Request for Wage and
  Separation Information using DIUCS
• Obtain supporting documentation for claims and
  appeals from base EMR section
• Review states Notice of Determination to
  determine if agency appeal is warranted
• Prepare and serve as Agency representative during
  telephone hearings
• Prepare for in-person hearings CPF/local JAG
  serves as Agency representative
• Maintain case files
• Interact with DOL, State Agencies, and CPMS
• Provide CPFs guidance and SF-8 address
• Update AFPC website for employees and HR Staff

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To-Be ProcessCPF Responsibilities

• Issue SF-8, Notice to Federal Employee About
  Unemployment Insurance with AFPC address
• Future automated out-processing initiative
• Timely provide AFPC necessary supporting
  documentation
• Serve as Agency representative for in-person
  hearing and/or assist local JAG if needed

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PSD Tiered Service Delivery Model
Personnelists in the field (CPF) Have Dedicated
Access
Web-Based AF Portal Tier 0
Customers Get On Line at
Tier 2
Work Center Home Library Kiosk
Case Management System

Or They Can
Expert
Specialist
Call Fax Mail

• Experienced Personnelists
• Specialized Knowledge
• Help Resolve Complex Issues
• Work on Case Management Basis

Customer Service Representative Tier 1
Back Office Support Records, Systems, Data and
Service Quality
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Resources

• Centralized program requires 3 UCFE dedicated
  positions
• (2) HR Specialists - recruit AF-wide / PCS costs
  paid
• (1) HR Technician/Clerk - recruit local commuting
  area
• Resource authorizations from PSM centralization
  savings

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Whats the Next Step?

• MAJCOM comments due to A1XT by 11 Jan 08
• Upon go-ahead approval, hire train resources
• Inform DOL, State Agencies, and CPMS of Air Force
  program centralization
• Change management finalize procedures and CPF
  guidance update AFPC website content
• Go Live 1 Jul 08 (6 months after go-ahead
  approval)
• CPFs start issuing SF-8 with AFPC address
• Unemployment Compensation workload transfers to
  AFPC
• AFPC processes all new claims beginning 1 Jul 08
  and any associated appeals to those claims.
• CPF handles/finishes appeals for ES-931 CPF
  certified claims
• CPF retains forms/case files for CPF certified
  claims and appeals they have worked per DoD
  1400.25. Subchapter 850

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Questions ?
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Headquarters Air Force Personnel Center