EGovernment :

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E-Government
The next step... Can we handle it local??

• Johan van der WaalAdvisor to the board of the
  VIAG

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What does the citizen want?
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Results (1) finding it!
Can I find fast enough where I have to be?
NO
Equal
YES
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Results (2) What do we expect from a contact
Number
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Results (3) contribution of ICT to this point
Score
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Results (4) ambition level

• I think government has to pay more attention to
  internet and
• e-mail

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Results (5) Being there!
66 of the responding citizens doesnt even know
that his city is online.
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Results (6) Trust
I trust government is concerned about my data and
is handling privacy well
5
0
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Results (7) Services (1)
When Government is leading in providing service
to me its not in line with the privacy I expect
5
0
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Results (8) Gap
I think the distance between government and the
citizens will reduce by internet and e-mail
5
0
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Results (9) Democracy
I think democracy will be improved by the use of
internet and E-mail
5
0
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Conclusions

• High expectations from citizens
• Government is paying more attention to privacy
  then citizens want
• Citizens trust local goverment for all their
  services
• Ambition level must be higher
• Pay more attention to marketing and communication
  of your government services

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What do they really want?

• More channels
• Skills and knowledge
• Fast services
• 24/7, whenever they want
• Transparancy and being open
• Service on demand

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10 trends in e-government

• Life-events
• Special groups
• Theme
• Pro active srevices
• Public private partnership
• GIS applications
• e-gov e-business
• Mixture as meeting place for all kind of services
• customization
• mobile (m-government)

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Trend 1 Life events

• Ukonline
• Singapore
• Ontario (Canada)

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Trend 2 Special groups

• Students
• Seniors
• Disabled

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Trend 3 theme

• Foodsafety.gov
• Energy.gov
• Healthfinder.gov

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Trend 4 pro-active

• Scale plus Australia
• AmsterdamMail

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Trend 5 PPP

• Australië Maxi
• North Carolina

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Trend 6 GIS

• San Diego
• Sacramento
• Helsinki

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Trend 7 E-gov E-biz

• Shopping cart Pennsylvania
• Arkansas
• Bush campaign

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Trend 8 mix

• Pennsylvania
• Brazilia

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Trend 9 customization

• My California
• Michigan

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Trend 10 M-Government (SMS, WAP, Handheld)

• India (Andhra Pradesh) Wap
• GSM-Parking in Groningen Netherlands
• Malta
• Inspectionteams with palm

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NNMC Fire Inspection
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Dutch proud..

• Number 1 on the Dutch E-Gov list
• www.dordrecht.nl

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Point of change

• From technology driven and efficiency and
  government orientatedTO
• Service on demand, service first, personalised,
  change of governmental thinking
• Remember what the citizen really want(and can
  adapt)

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Can we handle it local?

• Thats the big question if we really can handle
  this all by ourselves or will we be better to
  take advantage of coöperation and
  sharing.SOCITM, VIAG, KommITS etc. are national
  societies who can help national, but the
  influence of the EU will need an international
  exchange too. So that we as members of the
  societies can share all whats done international.

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Bob Dylan Times are changin

• If your time to you
• Is worth savin
• Then you better start swimmin
• Or you'll sink like a stone
• For the times they are a-changin'.
• For the loser now
• Will be later to win
• For the times they are a-changin'.