English Language Centre City University of Hong Kong Professional Development Workshop Learning Engl

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English Language CentreCity University of Hong
KongProfessional Development WorkshopLearning
English through Workplace Communication
Workshop Trainer Mark Brooke, Instructor,
ELC markbr_at_cityu.edu.hk 2788 7449
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• Learning Outcomes
• On successful completion of this workshop, you
  should be able to
• explain what workplace communication is
• identify aspects of workplace communication that
  you could use with your own students
• design learning activities that are suitable for
  your own students
• design an outline of learning activities for the
  syllabus

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ELECTIVE - LEWC

• One of the eight modules in the Elective Part of
  the NSS English Language Curriculum
• S6 level
• Suggested time allocation 36 hours (approx. 50
  forty-minute periods)

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Functional Language 1

• Could you hold the line please?
• Telephone
• If you ask me,... I tend to think that...
• Meetings
• This talk is designed to.
• Presentations
• Up to a point I agree with you, but...
• Meetings

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Functional language 2

• Theyll be a Q and A session at the end
• Presentation
• Id like to speak to
• Telephone
• Would you like to leave a message?
• Telephone
• I don't quite follow you. What exactly do you
  mean?
• Meeting

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• Unit 1 - Describing jobs companies
• Organize jobs within their career fields - create
  a mind map. Examine vocabulary and expressions in
  this field and think about ways to store this
  language.
• Match jobs with their job descriptions - one page
  of definitions.
• Reflect on and research a job - write a report
  about this job.
• Interview peers in order to find out which job or
  career field interests them the most. Evaluate
  peer responses to the interviews and recommend an
  appropriate career field for them - present your
  findings to the class.
• Research and collect authentic material
  associated with advertisements critiques
  (written or/ and spoken feedback) about why you
  like it.
• Telephone to arrange an appointment to visit a
  company/ invite a speaker to your class -
  roleplay to practise in class.
• Email to confirm an appointment roleplay to
  practise first.
• Complete gap fill activities by reading and
  asking questions about a famous company in pairs.
• Research and present / write a report about a
  famous company in class.
• Invent your own company and write a summary
  article about it.
• Work in groups to write an email or prepare a
  telephone conversation to a company employee to
  invite him or her to visit your class and talk
  about his / her job and company.

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• Unit 2 Employment
• Describe personal and professional
  characteristics for a job or profession - match
  these to job profiles and decide which five are
  the most important. Examine vocabulary and
  expressions used in this field and think about
  ways to store this language.
• Study job advertisements and present their
  general structure to the class.
• Read about compiling CVs and then create a CV for
  yourself or a famous person of your choice.
• Write a cover letter for a job and design a
  tailor-made CV for it.
• Simulate job interviews - video process write a
  reflective evaluation of this process.
• Participate in a persuasion/negotiation meeting
  to choose 5 to 10 of the most suitable students
  for a work experience training week to a local
  company to learn secretarial skills.
• Roleplay first then write an email or prepare a
  telephone conversation to invite an employee from
  a human resources department to your class to
  speak about his/her company's recruitment
  procedures and to give you advice about interview
  skills. You could also ask a counselor from your
  careers section at school.

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• Unit 3 - Quality Control and Customer Service
• Participate in a roleplay meeting (e.g. getting
  an action plan together). Film the proceedings
  and then write up the minutes.
• Examine vocabulary and expressions used to
  express quality control and customer service.
  Think about ways to store this language.
• Read advice about handling complaints and then
  roleplay dealing with complaints by email and on
  the telephone.
• Read and analyze emails for appropriate register
  - categorize formal informal functional
  language used.
• Read advice about memo writing and then write a
  memo for your classmates.
• Roleplay first then write an email or prepare a
  telephone conversation to an employee from the
  customer services department of a local company
  to invite him / her to talk about his / her job.

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• Unit 4 - Brands and Advertising
• Categorize brands according to company field e.g.
  clothing or computer hardware company.
• Discuss the effectiveness of logos and slogans -
  write a report of your findings.
• Read about and analyze some of the ways companies
  sell a product. Record the kind of language used
  for this and present your findings to the class.
• Use persuasive language to sell a product to
  peers record your sell.
• Watch a sales presentation and discuss the
  important language and other aspects (e.g. body
  language) involved in a good presentation. Then,
  give feedback on your ideas to the class.
• Make a presentation on a subject of your choice
  using important language (e.g. signposting and
  sequencing).
• Read advice on report writing and analyse the
  structure and language used.
• Compose a report to be peer and tutor evaluated.
• First practise setting agendas then participate
  in a meeting and practise taking minutes. Video
  the event
• Roleplay first then write an email or prepare a
  telephone conversation to an employee from the
  marketing department of a local company to invite
  him / her to talk about his / her job