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Respect in a Diverse Workplace

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Respect in a Diverse Workplace For Managers and Supervisors Presented by: NEAS, Inc. www.neas.com Barriers to Respect Stereotyping Confirmation bias Fear ... – PowerPoint PPT presentation

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Title: Respect in a Diverse Workplace


1
Respect in a Diverse Workplace
For Managers and Supervisors
Presented by NEAS, Inc. www.neas.com
2
Focus of Training
  • Importance of respectful, diverse workplace
  • Recognizing disrespect and harassment
  • Case studies in diversity
  • Managers role in valuing and promoting diversity

3
Respectful Workplace
  • Higher morale and positive attitudes
  • Reduced stress, absenteeism and turnover
  • Fewer legal entanglements

4
Respectful Workplace
  • Greater teamwork
  • Higher productivity
  • More creativity and initiative
  • Creates reputation as employer of choice

5
ContinuumFrom Respect to Violence
Respect Affirm and Include Disrespect
Denigrate and Exclude Harassment
Violence
6
Respect in the Workplace
  • Including and drawing in others
  • Active listening
  • Being attentive and participating

7
Respect in the Workplace
  • Returning calls and responding promptly
  • Direct, honest feedback
  • Sensitivity to differences and diversity
  • Apologizing when appropriate

8
Self-Test on Respect
9
What is Diversity?
  • Diversity is about uniqueness
  • Diversity is about individuality

10
What Makes Us Different?
11
Contrasting Views
  • Traditional
  • Top down control
  • Assimilate uniqueness
  • Limited range of styles
  • Diversity is liability
  • Uncommitted and uninformed leadership

12
Contrasting Views
  • Diverse
  • Shared influence
  • Value uniqueness
  • Expanded range of styles
  • Diversity is asset
  • Committed and aware leadership

13
Contrasting Views
Underlying Assumption Traditional Change people
to preserve the mainstream Underlying Assumption
Diverse Modify culture to support uniqueness of
people
14
Employees Who Value Diversity
  • Tolerant of gray areas
  • Open to new ideas, experiences and views
  • Committed to organizational success
  • Appreciate and genuinely value differences

15
Employees Who Value Diversity
  • Sense of humor
  • An inclusive attitude
  • Good communication and listening skills

16
Barriers and Solutions
  • Barriers to Respect
  • Stereotyping
  • Confirmation bias
  • Fear
  • Insensitivity
  • Apathy
  • Solutions
  • Ask questions
  • Open your mind
  • Socialize
  • Examine your behavior
  • Respectfully confront disrespectful behavior

17
Stereotyping
  • Bias Women are more emotional than men.
  • Fact Jane is a woman.
  • Conclusion Therefore, Jane is emotional.

18
Confirmation Bias
  • Bias Women are more emotional than men.
  • Fact Jane does not act emotional.
  • Conclusion There is something wrong with Jane.

19
Effective Communication
  • Establish contact
  • Engage
  • Paraphrase
  • Seek clarification
  • Share
  • Dont interrupt

20
Definition of Disrespect
Physical or verbal behavior that ridicules,
insults or excludes others.
21
Examples of Disrespect
  • Insensitive jokes
  • Malicious gossip
  • Threats or intimidation
  • Profanity
  • Excluding others

22
Examples of Disrespect
  • Written, photographic or electronic media that
    ridicules, intimidates or demeans
  • Public ridicule
  • Statements or actions that stereotype individuals

23
Managers Role
  • Be a good role model
  • Be open and available to discuss concerns
  • Remain alert to disrespectful or excluding
    behavior
  • Act promptly

24
Examine Your Own Behavior
  • Do I still have biases or blind spots about
    different aspects of diversity?
  • Am I comfortable interacting with employees who
    are very different from me?

25
Examine Your Own Behavior
  • How would I feel if my manager treated me, my
    spouse, partner, or one of my children the way
    that I treat my employees?

26
Guidelines for Managers
  • Be self-aware
  • Keep it job-related
  • Be oversensitive
  • Be fair
  • Advocate

27
Recognizing Harassment
  • Describe the behavior in objective terms
  • Determine if behavior is harassing in relation to
    a protected class or personal difference

28
Recognizing Harassment
  • Determine if exchange was initiated and conducted
    equally by both parties or was unwelcome by one
    or both parties
  • Determine if it created a hostile environment for
    either of the parties or any bystanders

29
Recognizing Harassment
  • Consider whether behavior is appropriate

30
Common Excuses
  • I didnt mean any harm.
  • We were off duty.
  • If nobody complained, whats the big deal?
  • Everybody else was okay. Whats their problem?
  • Cant anybody take a joke?

31
Investigating Harassment
  • Keep detailed notes
  • Utilize internal resources
  • Reference your company policy
  • Act quickly
  • Maintain confidentiality
  • Prevent retaliation

32
Respectful Confrontation
  • Do tell the person what you find offensive
  • Do be specific about what you find disrespectful,
    insensitive or harassing
  • Do tell the person what you want or dont want to
    have happen

33
Respectful Confrontation
  • Dont blame yourself
  • Dont ignore the behavior
  • Dont try to handle harassment on your own

34
Case Studies
35
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