The first American hotels differed from European hotels by charging a fixed fee (1 per day) for food and lodging.
Often used at Resorts
Modified American Plan (MAP)
14 4. Establish Payment
No charging privileges
Drivers license or credit card for guarantee
Handle denial codes with care
Vouchers and certificates
15 4. Issue Room Key
Completes the registration process
Never announce the room number
Introduce the guest to the bellperson
16 5. Fulfill Special Requests
Technically this is not the last step it should be done before the room is assigned
Pre-assign connection adjacent adjoining
May include requests for
Try to sell ADA rooms last
17 Guest Room Amenities Amenity Percentage of Hotels
Electronic Door Locks
99 80 64 18 18 Smoking Rooms 84 of the Hotel Rooms in the US are Non-Smoking 19 Upselling
Convince guests to rent rooms above standard rate accommodations.
Identify guests needs and upsell to meet them.
Enhance value for guest while increasing hotel revenue.
Incentive programs for employees.
20 Room Status Definitions
21 Room Status Definitions
Vacant and Ready
22 Hotel Room Types
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