Active Listening Reflective listening

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Active ListeningReflective listening
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Listening Orientation Reflective Technique
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Listening Orientation

• The Therapists Hypothesis
• Capacity for self-insight, problem-solving,
  growth resides primarily in the speaker

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How does this person see themselves and their
situation?
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Orientation of the listener

• Empathy
• Acceptance
• Congruence
• Concreteness

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Reflective technique

1. Increase the listeners understanding of the
   other
2. Help the other clarify their thoughts
3. Reassure the other that someone is willing to
   attend to his/her point of view.

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Principles of reflective listening

• More listening than talking
• Responding to what is personal
• Restating and clarifying what is said

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Principles of reflective listening

• More listening than talking
• Responding to what is personal
• Restating and clarifying what is said

• Trying to understand the feelings contained in
  what the other is saying
• Working to develop sense of the others frame of
  reference

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Principles of reflective listening

• More listening than talking
• Responding to what is personal
• Restating and clarifying what is said

• Trying to understand the feelings contained in
  what the other is saying
• Working to develop sense of the others frame of
  reference

Respond with acceptance and empathy
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Dangers to avoid