Knowledge Management System in Healthcare Industry

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Knowledge Management System in Healthcare Industry
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Introduction

•  Healthcare professionals are always in
  situations where they have to think fast and
  process an array of diagnostic test results,
  medications and past treatment responses in order
  to make decisions.
• Knowledge Management (KM) holds the key to proper
  patient care in these often complicated
  situations. 

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....Introduction (cont.)

•  Knowledge management systems in Healthcare will
  streamline information for the best, most
  efficient patient care. 
• Many Healthcare facilities have yet to fully
  utilize all the benefits of KM systems. 
• It could make a the difference when, for
  instance, your chance of survival for open heart
  surgery can go from 2 to 16 with the proper
  knowledge and procedures. 

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Collaboration Agenda

• How certain roles within your organization, such
  as case managers and contact center staff, can
  use instant messaging and other collaboration
  software to communicate more effectively in real
  time.
• How social software, such as wikis and blogs, can
  be used to link staff with the experts and
  information they need to better serve providers
  and members.
• How you can use Web portals to develop a single
  view of a members account, where staff can
  access their medical data, demographics, claims
  and all other information from one screen.
• How Web portals can also empower members,
  providers and staff to access data and interact
  more effectively.
• How case managers can use communications software
  for seamless, real-time information sharing to
  better research, communicate and manage risk.

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Connected Home Health

• Utilizes sensors to take vital sign data such as
• Blood pressure
• Weight
• Glucose level
• Temperature
• This data is wirelessly transmitted to the
  medical staff where it is analyzed

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Enterprise Health Analytics for Healthcare
Providers

• Aggregates and analyzes information from clinical
  and business application systems, as well as data
  collected from sensors, patient monitoring
  systems, medical instruments and handheld devices
• Helps healthcare staff answer questions such as
  how the organization is performing, the clinical
  results being achieved and patient satisfaction

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Health Information Exchange

• Collects, identifies and aggregates patient
  information from all source systems
• Enable sharing of documents and images among
  healthcare enterprises, regardless of source,
  location or format in support of improved patient
  care.
• Serve as a data repository and searchable
  registry of clinical documents
• Record audit events generated by all exchange
  interactions
• Establish a standards-based, data-sharing
  methodology vital to the creation and adoption of
  EHRs

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Asset Management

• calibration of instruments
• tools and special equipment
• support for electronic signatures
• records and audits
• support for asset-related corrective and
  preventive action (CAPA)
• Real Time Location Systems (RTLS) tags
• IBM WebSphere Process Server
• IBM WebSphere Portal Server
• IBM Maximo
• IBM Cognos
• IBM WebSphere Sensor Event Server with Location
  Awareness Services
• IBM WebSphere Enterprise Service Bus

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Types of Data

• Patient information
• Population studies including diet and genetics
• Research evidence
• Clinical results
• Medical effectiveness and errors

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Applications of Data

• Accountability to national standards and
  transparency of medical errors
• Greater collaboration including over distance
• Easier transfer of best practices
• Tracking of performance

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Bridge Examples

• Communication between researchers and clinicians
• Ease the difficulties of using research data in
  clinical settings
• Researchers informed of clinical results
• Overcoming local variable and ethnicity problems
• Transfer of data over wide geographic areas

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Procedures of KM

• Knowledge may be accessed at three different
  times before, during, or after the event.
• The most beneficial and obvious times would be
  before and during the moment it is needed. 
• The KM-process goes through several stages
  analysis, segmentation, correlation, clustering
  of the data and information and forecasting.

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Procedures of KM (cont.)

• The aspects of the diagnosis and care are
  analyzed and modeled.  Relationships and
  interrelations between them are analyzed and
  classified in the KM systems.  As information is
  built up over time, patterns of similar
  characteristics come together.
• The KM process involves documenting knowledge of
  processes that require improvement, methods to
  achieve improvement, and ways to measure outcomes
  of the change.  

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Procedures of KM (cont.)

• These procedures will continually help ensure
  that the best quality of information is archived.
   
•  KM resources enables us to see the whole
  picture and recognize the care and/or forecast
  for the involved cases. 

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Knowledge Management System

• People

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Knowledge Management System Researchers

• In order to develop knowledge management
  system, researchers behind the KM systems are
  required to do years of research from simple item
  such as FAQs, to extremely complex databases at a
  research hospital.

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Knowledge Management System Developers

• Software Design Engineer Assists in defining
  specifications for software programming
  applications and/or oversees the maintenance of
  existing programs to ensure continued performance
  and compliance with current guidelines and
  standards.
• Coding Compliance Specialist Under general
  direction of the Assistant Director of Coding and
  Clinical Documentation and with limited
  supervision, the Coding Compliance Specialist is
  primarily responsible for the development,
  implementation and maintenance of an effective
  compliance program related to the documentation
  and coding of medical records within the scope of
  the Health Information Management Department.
• System Analysts are IS professionals who
  understand both business and technology. They are
  active throughout the systems development
  process, and they integrate the work of the
  programmers, testers, and users.

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Knowledge Management System Users

• Employees
• A KM system is to enable employees to have
  ready access to the organization's documented
  base of facts, sources of information, and
  solutions.
• In a hospital, KM system helps a doctor or a
  nurse instantaneous access to a patients medical
  history and provides better knowledge of
  medication effects and side effects.

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Knowledge Management System Security

• Good security and good security awareness
  depend upon management support in generating,
  communicating, and implementing the security
  plan.
• In addition to these, Knowledge Management
  System also needs a person who is certified IS
  security professional, CISSP, and have been
  trained to incorporate the management support
  into security programs.

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Conclusion

• Knowledge Management in Healthcare has obvious
  benefits that could really make the difference in
  people's lives.
• There are still many healthcare facilities that
  still need to fully utilize these systems.
• We are drawing a predictive conclusion that over
  the next decade there will be significant
  improvements in physician care based on medical
  knowledge management.
• Each of the five components in these information
  systems will undergo technological improvements
  to ensure the best, most efficient information is
  available.

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References

• http//www.kmworld.com/
• http//www.ibm.com/
• John Gabbay and Andrée le May. "Evidence based
  guidelines or collectively constructed
  "mindlines?" Ethnographic study of knowledge
  management in primary care." BMJ, Oct 2004 329
  1013.http//www.bmj.com/cgi/content/full/329/747
  3/1013?refererwww.clickfind.com.au
• Guptill, Janet. "Knowledge Management in Health
  Care." J Health Care Finance 31.3 (2005)
  10-14.Academic Search Premier. EBSCO. Web. 8 Mar.
  2010.http//www.kmatwork.com/images/Journal_HC_Fi
  nance_article_4-05.pdf