Why Insurance Agencies Should Use CallFire’s IVR

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Why Insurance Agencies Should Use CallFires IVR
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Growing agencies need automation

• Successful agencies and companies will expand
  beyond receptionists and agents ability to
  handle phone business.
• Automated IVR works as a type of virtual
  receptionist, funneling incoming phone traffic to
  appropriate departments.

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Consumers prefer simple automation

• Consumers are shown to prefer simple automated
  menus when it comes to everyday activities such
  as checking bank account balances and refilling
  prescriptions.
• The key word is simple, which is the point of
  failure of many IVR solutions.

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Not all IVR is created equal

• Many one-size-fits-all IVR solutions are bulky,
  outdated, and detrimental.
• Consumers quickly grow weary of disinterested
  robot voices and unnecessarily complex menus.
• Frustrated clients lead to lower rates of
  retention overall.

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Youre in control

• Creating custom IVR solutions with CallFire is
  easy thanks to the user friendly interface.
• Simple drag and drop design tools allow you to
  create phone trees to your exact specifications
  to meet the needs of your agency.

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IVR solutions unique to your agency

• If your agency primarily deals with a specific
  type of claim, CallFire IVR allows you to create
  phone tree menus to cater to these clients.
• For example, agencies specializing in workmans
  compensation may place this menu option first on
  their inbound call menu.

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Clients hear your voice

• The best part about CallFire IVR is that it
  allows you to record your own voice for menus,
  ensuring a personal touch even for automated
  interactions.
• No need to subject clients and other incoming
  calls to slow, impersonal robo-voices.

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Increase efficiency

• Create outbound phone trees to contact clients
  for billing, account management, and annual
  review.
• This frees up agents from personally dialing
  numbers and allows them to focus directly on
  growing business.

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Ask questions

• Automated outbound calling lets you reach out to
  your client base to conduct surveys, ask
  questions, and notify people of upcoming
  opportunities.
• Businesses who regularly conduct satisfaction
  surveys exhibit much higher rates of retention
  than those who do not.

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Drive business and growth

• IVR can be used to build communication and reward
  loyalty and participation, i.e. bring a friend
  discounts in annual services.
• Incentivize each interaction in order to engender
  brand loyalty and favor.