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SIGNAL

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Title: SIGNAL


1
42ID DCC Professional DevelopmentPublic
Communications Priority/Repair
  • GETS/WPS/TSP
  • MAJ Krug
  • 24 MAY 11

2
Government Emergency Telecommunications Service
(GETS)

OVERCOMING WIRELINECONGESTION IN EMERGENCIES
3
The Fundamental IssueNetwork Congestion
  • Congestion,at one of many points, can block a
    call!

ATT MCI SPRINT
Local Exchange Networks
Local Exchange Networks
Mobile Switch
Mobile
Switch
Government Emergency Telecommunications Service
addresses wireline congestion
Wireless Priority Service addresses wireless
congestion at
call origination
and call termination
4
The GETS Calling Card
Calling cards are in widespread use and easily
understood by the NS/EP User, simplifying GETS
usage
0123 4567 8910
GETS priority is invoked call-by-call
Disaster Response Team 1
US CITY EOC

GETS is a "ubiquitous" service in the Public
Switched Telephone Networkif you can get a DIAL
TONE, you can make a GETS call
5
GETS Overview
..
  • Dial GETS Access
  • Number from any phone

2. Call is routed to a GETS Carrier. When
prompted, dial PIN and Destination Number
3. Call is routed to Destination Number
6
How GETS Works
National Security/Emergency Preparedness
7
Making a GETS Call
GETS Access Number
  1. Dial GETS Access Number
  2. Listen for tone, then dial your PIN (do not dial
    after last digit)
  3. Listen for voice prompt please enter your
    destination number now
  4. Dial the destination number (omit the 1 before
    the area code)
  5. You will hear you are using GETS,
    ATT/MCI/Sprint
  6. Call will route to the destination telephone
    number

Toll Free number for each GETS carrier (backup)
Toll Free User Assistance number (24x7)
12 Digit Personal Identification Number (PIN)
User Name and Organization
Periods of silence are normal particularly if
call is queued during heavy congestion. Calls
may take several minutes.
8
Power of GETS
  • Utilizes robustness of the public switched
    network
  • 6 Ways to get to long distance networks rather
    than 2
  • Priority over public calls in signaling network
  • Exemption from Network Management Controls
  • Enhanced routing alternatives in public networks
  • Priority treatment in public networks
  • Queuing for available circuits during access and
    egress, including queuing for circuits to Private
    Branch Exchanges (PBX) during egress
  • GETS enhancements work for local and long
    distance calls

9
GETS Examples
  • During 9/11 event 10,000 GETS calls attempted
    into/out of/within New York City and Washington
    area with 95 completion rate
  • GETS not just for priority on Long Distance Calls
  • GETS extremely useful with local congestion or
    damage
  • Extensive use for calls between end offices
    within NYC during 9/11 when local trunks damaged
    but long distance trunks still operational
  • Bridge with comm links swept away in Oregon
    floods GETS connected shorelines via long
    distance back door
  • Nisqually Earthquake GETS calls within area
    exempt from network management controls
  • During Blackout 8/14-15 1231 GETS calls into/out
    of/within affected areas with 90 success rate

10
Who is Authorized to Use GETS
Organizations that support one or more of the
following five National Security / Emergency
Preparedness (NS/EP) mission areas, qualify for
NCS sponsorship to become a GETS user
  • National Security Leadership
  • National Security Posture and US Population
    Attack Warning
  • Public Health, Safety, and Maintenance of Law and
    Order
  • Public Welfare and Maintenance of National
    Economic Posture
  • Disaster Recovery

Non-Federal users require NCS member sponsorship
11
GETS Website gets.ncs.gov
Access the NCS GETS Homepage for information on
GETS Use easy to follow process to sign up for
GETS Download GETS documentation and training
tools
12
GETS Costs
  • NCS pays for calls by Federal agencies up to an
    annual ceiling
  • NCS cannot pay for non-Federal calls
  • Non-Federal organizations establish an account
    through NCS to pay for calls
  • GETS calls cost 7.5-10 per minute, depending on
    carrier
  • Operator assisted and international calls are
    higher
  • Test calls to 703-818-3924 not billed
  • NCS reserves right to bill for all calls if fraud
    or abuse is detected

13
Familiarization and Testing
  • Encourage GETS cards be distributed to all
    personnel who have a need for emergency
    communication
  • Keep some in Stockpile for unanticipated needs
    (10)
  • Encourage GETS card holders to use their card to
    become familiar with how to use it while in a
    non-stressed non-emergency situation
  • Use it from home, office, stores, hotels, etc.,
    and on cellular networks anywhere you might be
    in an emergency
  • PBX/Centrex/Payphones/Cellular may not recognize
    710 area code we need to get them fixed before
    an emergency occurs
  • Report problems to GETS User Assistance
    1-800-818-GETS or (703-818-GETS)
  • Use toll-free or CAC (1010xxx) numbers if
    710-NCS-GETS fails
  • Incorporate GETS into your exercise scenarios

14
How Do You Order GETS?
  • If your organization already participates in
    GETS, your Point of Contact (POC) applies for
    GETS for all users within the organization
  • To sign up a new organization
  • Go to gets.ncs.gov to sign up on-line, or
  • Call 866-NCS-CALL, then choose option 1
  • Upon approval, GETS cards are mailed to the POC
    within about a week
  • The easiest thing to do is email a list of your
    needs. You only need 11 new accounts to use this
    method of adding lines/cards. You will email a
    spreadsheet with your needs (minimum 11
    personnel) to the NCS Priority Service email
    address

15
For More Information
16
Telecommunications Service Priority (TSP)
  • Used for land-lines
  • Those lines that are identified are given
    priority
  • Priority for phone restoration as well
  • http//tsp.ncs.gov
  • Circuits under TSP get revalidated in under ½
    hour
  • TSP covers data lines as well

17
Wireless Priority Service (WPS)
  • You can use your GETS card for a cell phone, but
    it is better to register your cell phone in WPS
  • WPS gives your cell phone priority
  • Dial 272 170-NCS-GETS
  • To get access
  • http//wps.ncs.gov
  • 1-866-NCS-CALL
  • ACU (in JISCC) has NEXTEL commercials, can get
    cables from Raytheon for cell phones

18
NYS Contact
  • MAJ Krug is registering to be the POC for the 42d
    ID
  • SFC Bicknese
  • Kevin Vilardo
  • Kevin.vilardo_at_ng.army.mil
  • 518-786-4695
  • This is his civilian job, but he is a Guard LT
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