Non Verbal Communications

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Non Verbal Communications

• Dr. Lloyd D. Brooks, Professor
• Management Information Systems
• The University of Memphis

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Human Face

• Face Organ of Emotion
• Face Offers Powerful Clues
• Face Reveals Important Truths
• Face Provides Clues to Feelings
• Face Shows Age, Humor, Likes, Dislikes
• Face Shows Attention or Lack of Attention With
  Eye Contact
• Face Most Important Human Art Object

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TEARS

• Sadness/Grief
• Happiness/Joy
• Fear/Anxiety
• Embarrassment/Surprise
• Anger/Frustration
• Nervousness
• Laughter
• Loneliness
• Winning/Losing
• Pain
• Shame

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Message Clues

• Verbal Clues 7 percent of message meaning
• Vocal Clues 38 percent
• Facial Expression Clues 55 percent
• Facial clues provide a better and more reliable
  indicator of the meaning of the message

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Space Clues

• Closeness Everyone has a bubble. Business
  distance is about 18 inches.
• Position in Meetings Indicate order of
  importance
• Standing Too Close Invades the space of others
• Elevators Where do you stand in an elevator?

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Distracting Gestures and Hair

• Repeating Too Often Such as clearing the throat
• Fidgeting
• Playing With Hair
• Playing With Money or Loose Change
• Playing With Car Keys
• Do you have distracting gestures?

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Handshake

• Hands Not Damp or Clammy
• Firm Grip, But Not Bone Crusher or Wimp
• Thumb and Forefinger Web Touches the Other
  Persons Web Area
• Maintain Eye Contact During Handshake
• Give a Couple of Shakes Then Let Go
• Stand Up When Handshaking
• How is your handshake?

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Table Manners

• Use side plate to your left
• Bread knife is smaller and on your right
• Leave bread knife on side plate after use
• Do not use butter directly from its source
• Do not cut bread or roll
• Put the knife with the serrated edge facing you
• Ignore the crumbs
• Use outer cutlery first and work toward you

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Non Verbal Power

• 90 Percent of Communications comes from
  face-to-face interaction
• Erect Posture Send energy and attentiveness
  signals
• Touching, Holding, Embracing, or Back Patting
  Can be favorable or unfavorable
• Eye Contact Strong and Powerful. You are always
  communicating with your eyes.

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Non Verbal Communications

• 700,000 Different Physical Signs
• 250,000 Different Facial Expressions
• 5,000 Different Hand Gestures
• 1,000 Different Postures
• Smile Universal Gesture
• Hiding Face Universal Gesture
• Only two universal gestures

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International Gestures

• Southeast Asia Showing the bottom of the foot
  is a grievous insult
• Kenya Victory signal can lead to getting the
  fingers chopped off
• Saudi Arabia Kissing in public can lead to
  being placed in jail
• Winston Churchill V for victory signal became a
  symbol during World War II
• South America Cheek kissing is a casual
  greeting gesture

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International Gestures

• O.K. Symbol in America considered as giving a
  curse in Saudi Arabia and an extreme insult in
  Germany
• Closing the eyes and nodding the head is sign of
  attentiveness in Japan
• Yielding right of way in a doorway is a sign of
  respect in China
• Clapping and whistling is considered approval
  (whistling is considered disapproval in much of
  Europe)

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Greetings

• Firm Handshake 200 years old
• Hug Informal greetings only. Asian countries do
  not like it.
• Bowing Many Asian countries
• One-Pump Handshake in Europe
• Islamic countries No male/female touching
  allowed for greetings
• South America Handshake and Back Slap

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Beckoning Someone

• America Raise hand with index finger extended.
  Considered rude in Japan. Used only for calling
  animals in Malaysia.
• Columbia Clap your hand
• China Turn your cup down
• Spain Snap your fingers (locals only)

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Facial Gestures

• Face can show anger, pain, joy, shock,
  confidence, exhaustion, surprise, suspicion,
  boredom, doubt, etc.
• Face can pout, grimace, snarl, wince, blush,
  gape, smirk, glare, frown, etc.
• Face can nod, shake, jerk, tilt, duck, turn.
• Nodding the head up and down means Yes. It means
  No in Iran and Turkey.

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Eye Gestures

• Eye contact indicates attention in America
• Staring is rude in Korea, Japan, and Thailand
• Eyebrow flash is a sign of flirtation
• Wink is a sign of flirtation or shared secret
• Dilated eyes indicates fear or anger
• Rolling the eyes shows amazement

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Hands

• Clapping to indicate applause
• Hand Shaking to greet in some countries
• Hand Holding for affection and respect
• Hand Waving for greeting
• High Five to indicate approval
• Fist Pounding to indicate anger
• Touching Wood indicates good luck

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Arms

• Folded Arms indicates a defensive position
• Arms on Hips indicates anger or aggression
• Arms Behind Back indicates ease and control

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Classroom Sitting Dynamics

• Front Like the action and grade conscious
• Back Observers, slackers, dislike attention,
  like security of the back wall
• By Window Daydreamers
• By Door Often in a rush and want a quick way
  out
• Middle Like to blend into the crowd and are
  possibly shy

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What is depicted here?
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What does this depict?
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What does this mean?
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What does this communicate?
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What do you think this indicates?
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What does this mean?
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What do you think about each of these persons?
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What is the relation between these two persons?
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What does this signify?
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What does this signify?
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What does this signify?
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What is being communicated here?
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What type of person is this lady?
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What does this signify?
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What is being expressed here?
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What emotion is being expressed here?
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What is the relationship here?
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What kind of person is this?
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What is her personality?
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What are his thoughts?
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What does each face express?
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What does this pose portray?
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What is the relationship here?
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What is being communicated here?
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Non Verbal Expression Exercise

• Each person will give a non verbal signal to
  indicate how he/she is feeling today.
• This will take the pulse of the groups feelings
  for the day.

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Non Verbal Story Exercise

• Group of 4 to 20 persons create a story, one word
  at a time. Review the dominant themes, struggles,
  emotions, strategies, organization, qualities and
  actions of participants.

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Non Verbal Mirror Exercise

• This is a mirror exercise. The audience divides
  into pairs. One person is the leader and the
  other one is a follower.
• The leader may use body language and/or facial
  expressions. The follower will mirror the
  leader. After a few minutes, the roles will be
  switched. After a few more minutes, they will
  mirror in unison with neither one being the
  leader.

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Non Verbal Role Play Exercise

• The audience will divide into small groups. Each
  group will create a play that involves ONLY body
  language and NO talking. The group can pick any
  scene and characters it wants.
• Each group will then improvise before the other
  group(s) and let them guess what is happening.
  Examples Its the end of the party and you are
  the last people left. You are family members on
  the way back from a vacation and had a big fight.

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You have been a great audience
Thank you for your attention.