Mike Vail President and Chief Operating Officer Sweetbay Supermarket

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(No Transcript)
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Mike VailPresident and Chief Operating Officer
Sweetbay Supermarket
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 The Confidence and Courage to Lead in Tough
Times

• Mike Vail
• President COO
• Sweetbay Supermarket

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 The Confidence and Courage to Lead in Tough
Times
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Agenda

• What is Confidence Courage
• My Leadership Journey
• My Experiences in Tough Times
• Sweetbay Behaviors
• Case Study
• QA

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Inaction breeds doubt and fear. Action
breeds confidence and courage. If you want to
conquer fear, do not sit home And think about
it. Go out and get busy. Dale Carnegie
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Tough Times

• Challenges and tough times are part of the human
  condition
• Relationships
• Career Advancement
• Personal Loss
• Finances
• New Job
• Health
• Family

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Confidence Courage
Delhaize Group 1985-2001 gt Hannaford Retail
Management Trainee Store Manager District
Manager Category Manager Director of Deli
Merchandising 2001-2004 gt Kash n Karry Vice
President of Merchandising Vice President of
Retail Operations 2004 -2009 gt Sweetbay Senior
Vice President of Retail OperationsChief
Diversity Officer President COO
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Tough Times

• Tough Times at Sweetbay
• Overcoming a stagnant culture
• Converting 108
• Kash n Karry stores
• Credit card breach
• New President establish
• confidence credibility
• New executive team
• Viability to Excellence...
• Not out of the woods yet...

• Tough Times at Kash n Karry
• Leveraged Buyout
• in the 80s
• Dropped from 1st to 3rd
• in Market share
• Nine presidents in 20 years

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What are Confidence Courage?
Leading from both sides
courage
confidence
State of spirit that enables one to face danger
Trust or reliance in ones own or anothers
ability
emotional (heart)
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Four behaviors that speak to how we lead with
confidence and courage, in and out of crisis
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confidence
get real
Confront what is real bring candor to
conversations
courage
engage others
Engage the organization in the handling of crisis
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confidence
use your experience
Build on your experienceas an impetus to act
courage
trust the experts
Find and trust in the experts
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confidence
take action
Move swiftly clear the way for others to do so
courage
trust your instincts
Listen to and consider what your gut thinks is
right
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confidence
use crisis to evolve
Look for the opportunity to become stronger
courage
keep a pulse
Notice if the organization is coming with you
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Leading in a Crisis

• Case Study
• Hurricane Charley 2004
• Nightmare Scenario

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jump in.
know your stuff.
confidence to get real Management team frozen
Confronting the fact that the companys
viability was at risk
courage to trust the experts Mobilizing
resources spawning others into action HR
sourcing RVs, Distribution Center delivering
generators
make the call.
look around.
confidence to take action and courage to trust
your instincts Making a statement Most damaged
store will open in 5 days (need crane!)
confidence to use crisis to evolve Developed new
sense of resiliency and willingness to take
risks, part of new DNA
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Whats Your Hurricane Opportunity?
Where can you have a long-lasting leadership
impact?
When have you stepped out and taken a risk?
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Sweetbays Behaviors in Crisis
confidence
courage
rational (mind)
emotional (heart)
get real
engage others
jump in.
use your experience
trust the experts
know your stuff.
trust your instincts
take action
make the call.

keep a pulse
use crisis to evolve
look around.
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Questions Answers

• Mike Vail
• President COO
• Sweetbay Supermarket

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