Nortel SMB Solutions Update BCM450

1
(No Transcript)
2
Nortel SMB Solutions UpdateBCM450 SCS500
Nortel Confidential
3
Introduction
Todays SMB Realities

• Mobility
• 2/3 of SMB workers travel for business
• 30 say that mobile policies are a priority
• Dispersed Workplace
• 27 of SMBs have multiple locations
• 35 of SMBs have telecommuters
• Employee Satisfaction
• Attracting, developing and retaining talent are
  major challenges
• Efficiency Productivity
• Managing cash flow and reducing costs are among
  the top decision criteria
• Technological Expertise
• Limited IT resources available to deploy and
  support new technology

Source IDC, Yankee Group
4
What Do SMBs Need?
Flexibility Will it grow and adapt to my changing business challenges? Everything changes so quickly these days, what about technology obsolescence?
Productivity How can it make my employees more mobile, accessible, etc.? How can it optimize my business processes? Can it make me more money?
SMB
Efficiency Do I need a PHD to manage it? What are the key features and applications? How intuitive are they to use?
Cost Savings How does this reduce my communication costs? Can it save me money in other ways? Can it save me time?
SMBs are looking for flexible and efficient
communications solutions from trusted providers
that enable employee productivity and save them
money.
5
Introduction
SMB Solution Criteria

• Compatibility
• Will it work with the investments Ive already
  made?
• Flexibility
• Will it grow and adapt to my changing business
  challenges?
• Efficiency
• Will it stretch my dollar farther? Will it allow
  me to generate more revenue?
• Familiarity
• Do you understand resource constrained companies
  like mine?

SMBs have similar business challenges and
requirements as large enterprises, but have fewer
IT resources.
Source Four Important Questions for Technology
Providers to Answer for SMB Market Credibility,
Gartner, Nov 2006
6
Nortel BCM450 Solution
NDA
Overview

• Business Communications Manager
• Extensive Telephony Feature Set
• Integrated Business Applications
• Advanced Networking
• Embedded Security

• Business Element Manager
• Network Configuration Manager
• Standards-Compliant
• Single Source Solution
• Specially designed for SMBs

• Full Feature Application Support
• Easy to Set Up and Program

• VoIP Quality of Service
• High Speed Data Transfer
• Secure Internet Access
• Hosted or Managed Services

• IP or Digital Desktop Phones
• IP or Digital Mobile Phones
• Conference Phones Soft Clients

• Nortel Data Portfolio
• SMB -BES, BSR, BAP, BSG
• Enterprise Data Portfolio

• VoIP Quality of Service
• Power over Ethernet

Innovative, easy to use, and affordable IP
communications designed with the unique
challenges of SMBs in mind.
7
BCM is the Total SMB Branch Office
SolutionIndependent or Centralized
Meridian/CS1000E
Networked Site 1
MCDN/PRI
PSTN
External Apps

• Applications
• Call Pilot
• - IVR
• - Call Center
• - CDR
• - Fax Mail
• - Unified Messaging

ISP
CTI Server PC Console PCM Desktop Assistant
Pro 3rd Parties
BCM450
IP WAN
IP WAN
LAN
Networked Site 2
BCM50e with BES50
Remote/ Telecommute
BSR222
LAN
2050v2
Wireless LAN
2004
2050v2
2050v2
8
BCM450 BCM50e for SMBs Branch Office, Work at
Home / Road Warrior, Centralized Management
BCM50e Branch with Nortel BES50-24T POE Switch
BCM450 Main Site
IP WAN
BSR222
? Tunneled
Nortel Ethernet POE Switch
Remote User Uses Nortel VPN Client

• Business Element Manager
• Manages all Nortels SMB Voice Data products
• Configure Branch devices on Customer LAN from
  Central site

Remote Location
9
NDA
BCM450 Overview
What is the BCM450?

• BCM450 is a NEW model being added to the BCM
  portfolio that expands the BCM addressable market
  up to 300 total users, Digital or IP.
• BCM450 provides a scalable migration path for the
  underserved Norstar MICS customer base, and opens
  up incremental business growth opportunities.
• Target market is midsize SMBs with 30-250
  employees.

New product to drive Norstar migration and new
business.
Note BCM450 is not directly targeted at the BCM
installed base this will be addressed in a
follow-on release.
10
NDA
BCM450 Overview
Content Summary
Capacity Improvements Up to 300 total users max
300 Digital / 300 IP / 48 Analog with Capacity
Expansion Card (CEC) Up to 120 Ad-Hoc or Meet-Me
Conference Ports (keycode required), 8 Fax ports,
with CEC (expansion card) Base BCM450 model
supports up to 100 Stations, 60 Conference Ports
or Meet-Me Conference Ports (keycode required), 4
Fax ports Operability Improvements BEM
Automated Renumbering, Set Templates Other
System Reset, Troubleshooting guide, Reboot
optimization, Documentation suite Platform
Simplification Base Function Tray (BFT), Chassis
Interface Board (CIB), Capacity Expansion Card
(CEC) Feature Parity with BCM50 R3,
including Conferencing Meet-Me Conferencing
flexible, easy to use, secure, scalable IP 1200
Series IP Phone, 1110 IP Phone, 1100 Key
Expansion Module (KEM) SIP Native SIP Trunking
enhancements for interworking with other
systems Contact Center New APIs, features,
reporting engine, installation utility
11
BCM450 Value Proposition
gt Customers
12
BCM450 Capacity Improvements
NDA
Summary
BCM400 BCM450 BCM450 w/ CEC
IP Stations 80 100 300
Digital Stations 192 100 300
Analog Stations 48 48 48
H.323 or SIP Trunks 60 48 130
T1 Digital Trunks 72 48 130
E1 Digital Trunks 90 60 130
Analog Trunks 80 48 80
T1 Interfaces 3 2 6
E1 Interfaces 3 2 5
BRI Loops 4 16 16
Conference Ports 40 60 120
Voicemail Hours 200 400 400
UM Seats 200 300 300
Fax Ports 2 4 8
Expansion Cabinet 1 1 1
MBMs 4/10 4/10 4/10
FEMs 1 1 1

• Comprehensive across the board increase in
  capacity
• Stations, Trunks, Interfaces, Ports, Storage
  Memory
• Modular design approach using the CEC.
• Key Benefits
• Scalability
• Flexibility
• Affordability
• Simplicity

Without/With Expansion Cabinet . Last T1/E1
not fully loaded since maximum trunk channels is
130. Above specifications include Expansion
Cabinet where needed and no FEM connected. Total
stations/trunks of any type not to exceed 300/130.
13
BCM450 Operability Improvements
NDA
Business Element Manager (BEM)

• New Capabilities at a glance
• Flexible Resource Allocation
• Automated Renumbering
• Set Templates
• Key Benefits
• Flexible configuration
• Faster system start-up
• Easier ongoing administration

System set up time up to 25 faster than BCM400
R4.
14
BCM450 Operability Improvements
NDA
Automated Renumbering

• Automated Renumbering of
• Device Numbers (DNs)
• Outgoing Line Identification (OLI)
• Target Line Assignments
• Public/Private Received Digits
• Set Name
• Applicable for initial installation and ongoing
  management
• Replaces BCM DN Renumber wizard

Sample Task Renumber range of existing DNs
Existing DN range 221-232 Required DN range
521-532
Significant time savings due to bulk provisioning
of incremental parameters.
15
BCM450 Operability Improvements
NDA
Set Templates

• Bulk provisioning of sets with similar
  characteristics using templates
• Generic or set type-specific to support buttons
  programming
• Created offline and then propagated to selected
  DNs
• Easy to create library of templates and reuse
  across BCMs
• Included in back up and restore as an additional
  component
• Simplifies Moves/Adds/Changes
• Export Templates (via USB), for use with other
  deployments.

Simplified phones provisioning using templates.
16
BCM450 Operability Improvements
System Reset, Troubleshooting and Reboot

• System Reset
• Restores factory software image using a reset
  button instead of the BIT tool. With BCM50 R3,
  this procedure requires a manual sequence of
  button pushes as LEDs flash.
• With BCM450, one simply presses the Reset button
  to generate a CLI1 prompt, with options to choose
  L1/L2 reset for a smoother operation.
• Troubleshooting Guide
• Comprehensive document with task-based procedures
  to troubleshoot operational issues on a BCM
  system, including emergency recovery tree
  procedures for outage recovery.
• Reboot Optimization
• Reboot time savings compared to BCM50 R3 and
  BCM400 R4 as a result of architectural
  improvements, reducing down time by
  facilitating faster start up and system
  maintenance.

1. Command Line Interface
17
BCM450 Operability Improvements
NDA
Documentation Suite

• Converting five core documents to the Nortel
  MTBI1 standard
• Administration Guide
• Device Configuration Guide
• Installation and Maintenance Guide
• Networking Configuration Guide
• Telephony Device Installation Guide
• Also adding nine new MTBI-based guides
• User Benefits
• Clear, easy-to-follow procedures
• Supports the needs of different functions
• Consistent look feel

MTBI compliance ultimately yields time
savings and greater accuracy in executing
procedures.
1. Modular Task-Based Information
18
Silent Record-A-Call
NDA
Ported from BCM50 R3 (cont.)
Any user on the system has the ability silently
record a call that he/she is on. While on the
call he/she can simply enter a Feature code (or
press a programmed key) and enable a Silent
Record a Call session. The call is then recorded
with no audible notification that it is being
recorded. NOTE If you use Record A Call,
selecting Announced or Silent, you have the
option of storing the recorded call in your
personal mailbox, the skillset mailbox, another
(specific) mailbox in the system, and/or a
network (SFTP) location as a .wav file. The
destination of the recorded call is chosen on the
Add Agent page. When a system administrator
defines an SFTP destination folder as a storage
location on the network, these storage locations
must be on an SCP server. Record A Call cannot
be used on Conference calls (Ad-Hoc or MMC). This
feature is class of service enabled, therefore,
it can be assigned to the appropriate users as
required. Users may listen or forward messages on
their set, but in order to archive the message or
save as a .wav files for attaching to an e-mail
message, Unified Messaging must be
used. Intelligent Contact Center Agent and
Supervisor can also silent record a call. The
recorded call is left in the agents/supervisors
mailbox or skillset mailbox. The feature does not
provide the ability for a Supervisor to trigger
silent call recording while listening in on an
agents call.
19
BCM450 Business Applications
NDA
Meet-Me Conferencing (MMC)

• BCM450 supports multi-party conferencing both
  unplanned (Ad-Hoc) or via a specified bridge
  number at an agreed-upon time (Meet-Me).
• MMC, introduced with BCM50 R3, provides a
  solution that is

• Easy to use Reservationless convenient
  display/softkey commands via two line display
  sets
• Flexible universal access anywhere, anytime
• Secure password enabled chairperson
  controls
• Scalable up to 120 simultaneous
  participants
• Note1

Integrated conferencing for effective business
meetings.
1. Using the Capacity Expansion Card (CEC).
20
BCM450 Business Applications
NDA
Intelligent Contact Center (ICC)

• Enables SMBs to increase customer satisfaction
  and business productivity by directing clients to
  the right person quickly and efficiently.
• Customers can order any of agents or skillsets,
  as well as advanced reporting and multimedia
  applications.
• ICC enhancements introduced with BCM50 R3
• New APIs1 enable integration with other
  applications
• New Features flexible configuration /
  management options
• Reporting faster and more reliable database
  engine
• Install Verification Utility (IVU) reporting
  setup tool

Integrated Contact Center with big business
capabilities.
1. Application Protocol Interfaces
21
BCM450 Business Applications
NDA
Unified Messaging (UM)

• Converges or unifies all voice, fax and email
  messages onto a single email application.
• Allows users to conveniently manage their entire
  inbox, review messages off-line, and archive
  messages to their computers.
• BCM50 R3 introduced the ability to launch an
  Instant Messaging (IM) session directly from a
  voice or email message.
• Unified Messaging Message Forward Rule Patch
  for Blackberry notification will be released
  after BCM450 GA date

Integrated messaging capability that enables
users to better manage their communications
environment.
22
BCM450 Business Applications
NDA
Other Integrated Applications

• Automated Attendant
• Answers calls 24/7 with personalized greeting and
  intelligent routing.
• Computer Telephony Integration (CTI)
• Enables PC-based applications to control
  telephone services, such as a click-to-call
  directory or screen pop-ups of a customers
  account status during a call.
• Activity Reporter
• Provides Basic (on-box) and Standard (requires
  client software to be loaded on customer PC),
  customizable reporting on telephony and related
  metrics.
• Advanced Paging Productivity (APP) Pack
• Available in North America only.
• Suite of Advanced Paging and Text-messaging
  applications to improve productivity, customer
  service and optimize business processes.

23
Advanced Paging Productivity PackSolution
Overview

• Advanced Paging Productivity Pack

• One Button Paging
• Pre-recorded announcements
• Programmed on IP or digital Sets
• Press and sends to appropriate paging zone

• One Button Text Messaging
• Pre-programmed messages
• Programmed on IP/Digital sets
• Press sends to another IP / Digital set
  (mobile/stationary)
• Recipient can respond Y/N

• Full Featured, Advanced Paging application
• Supported on latest versions of BCM50/200/400
• APP Pack Authcode required

• Customer Assistance Paging
• Press Here
• Delivers page
• Employee resets device

• Scheduled Announcements
• Pre-recorded announcements
• Specify time/zone
• Automated distribution across all stores using NCM

• Centralized / Remote administration management
• Comprehensive tracking reporting via BCM

24
BCM450 Client SupportIndustry Leading Portfolio
NDA

• Nortel has some of the most advanced phones in
  the market.
• Digital or IP Wired or Wireless
• Ongoing portfolio evolution with the
  SMB-optimized 1200 Series IP Phone, T7406E1 and
  WLAN 6120/6140.
• Evergreen strategy allows Norstar customers to
  continue using their digital handsets on BCM as
  they evolve to IP telephony.

Superior breadth, feature integration
and investment protection.
25
1200 Series IP Phones
NDA
Overview
Capabilities Customer Value
Feature Rich - Multiple softkeys, 2-way speakerphone, headset support IP desktop offering optimized for SMB values, cost effective
Efficient - Integrated Ethernet switch for single drop desktop wiring with PoE Cost/equipment savings, less time to install/support
Converged - Unified voice and data infrastructure Single supplier/support, reduces cost and maintenance complexity
Simple - Feature keys are pre-programmed with most common SMB features Simple and easy to use, increased productivity
Sophisticated - Customizable to access 400 BCM features Can be tailored for specific activities and/or advanced users
Simple yet sophisticated new IP phones for SMBs.
26
Business Series Terminal T7406E
NDA
Overview

• The T7406E is a sleek new cordless digital phone
  designed for SMBs.
• Available only in North America, Mexico and the
  Caribbean (except Trinidad and Jamaica).
• Supports 1-8 users per site with a usable range
  of 1,000 feet from the base station.
• Compatible with Norstar and BCM, this
  full-featured handset is easy to setup and priced
  for value.
• Business benefits
• Increased productivity
• Improved customer service
• Reduced costs

• Employee satisfaction
• Collaboration

Integrated, easy to use, and affordable workplace
mobility solution.
27
BCM450 VoIP Networking
NDA
SIP Trunking

• In addition to H.323, BCM450 supports the SIP1
  signaling standard to enable VoIP communication
  with other systems, extend partnerships with
  third party vendors, and allow service providers
  to develop new converged offerings.

• SIP enhancements introduced with BCM50 R3
• Interoperability RFC2833 support for DTMF
  signaling
• Security standards based authentication,
  privacy protection
• Reliability proxy failover mechanism for load
  balancing
• Simplicity domain names vs. IP addresses for
  configuration
• Flexibility optional G.711 codec for faster fax
  transmission

SIP compliance expands the BCM development
community and allows greater interoperability.
1. Session Initiation Protocol
28
Other New Capabilities on BCM450
NDA
BCM Value Add Content Stream

• WLAN Handset 6120/6140 Support
• Full-featured, state-of-the-art handsets extend
  mobility options on BCM. Include support for
  802.11a/b/g radios for flexibility, larger
  graphical display, updated styling, updated UI
  with navigation key and longer battery life.
• SRTP-PSK for Nortel IP Phones
• Support for media stream encryption using
  SRTP-PSK1 between Nortel IP Phones. Increases
  security and ensures privacy of VoIP
  conversations.
• Business Element Manager MAC Privilege
• Simplifies Moves, Adds Changes (MAC) and adds
  administrative flexibility for both customers and
  service providers.
• Network Configuration Manager Enhancements
• Improvements in software quality to make it more
  intuitive and user-friendly. Primary focus areas
  are NCM Wizard functionality and user interface.
  

Continued investment in high value capabilities
on BCM.
1) Secure Real-time Transport Protocol using
Pre-Shared Keys. For more information please see
bulletin SM-2008-0066-Global on PIC.
29
BCM50 R3 Software ParitySummary
NDA

• New 1200 Series IP Phone support
• 1110 IP Phone, 1100 Key Expansion Module (KEM)
• 6120/6140 WLAN Handset Support
• Meet-Me Conferencing (MMC)
• SIP Trunking Enhancements Carrier
  Interoperability
• Contact Center Enhancements New APIs
• Advanced Paging Productivity Pack
• USB Port Support 2.0
• IP Set Media Encryption SRTP-PSK
• Silent Record a Call
• IP Music Enhancements
• Business Element Manager MAC Privilege
• BCM Client Support for Windows VISTA Operating
  System (OS).
• Network Configuration Manager (NCM) 4.0 RP3 adds
  support for the BCM450 R1 product

30
BCM450 R1 and BCM400 R4 Deltas
NDA

• BCM450 supports BCM400 Power supplies and Cooling
  fan redundancy options
• V.92 hard modem is replaced by V.34 soft modem
• BCM400 4.0 items not supported on BCM450 1.0
• Integrated Router
• Firewall
• Integrated IP Sec functionality
• VPN Client support
• Interactive Voice Response (IVR) (Future
  Capability)
• Survivable Remote Gateway (SRG) (SRG
  functionality is not supported).
• RAID hard drive redundancy (Future Capability)
• Factory Installed Redundant Power Supply (Field
  Installable Option)
• Digital Drop Insert MUX (DDIM) MBM
• Power-On-Self-Test (POST) Logging

31
What Stays the Same as BCM400
NDA

• Intelligent Contact Center supports 80 active and
  250 configured Agents and 50 Skillsets, the same
  as BCM200/400
• Only one music source is supported, the same as
  BCM50/200/400/1000
• The number of paging zones is 6, the same as
  BCM200/400/1000
• LAN CTE Connections is 256, the same as
  BCM200/400/1000

32
NDA
BCM450 Platform Simplification
33
Hardware Overview
NDA
Optional CEC Capacity Expansion Card Install in
CEC SLOT 3
Reset Button
BCM450 R1 Base Function Tray
-Power -Status LED
OAM (10/100) port
HD/RAID status LEDs
2X USB 2.0
2X-10/100 Switched LAN ports
-Music -Paging -Page relay -Aux interfaces
HD cover
DS256 expansion connector
Identification Label
Serial port -Maintenance CLI -Configuration CLI
34
BCM450 Platform Simplification
NDA
Base Function Tray (BFT)
Capacity Expansion Card (CEC)
Base Function Tray (BFT)
35
BCM450 Expansion Cabinet
NDA

• The existing BCM400/1000 expansion cabinet is
  supported
• It now requires an authorization code, similar to
  BCM50
• NTC01073KC - BCM450 Expansion 1 Port Paper
  Authorization License
• NTC02026KC - BCM450 Expansion 1 Port Electronic
  Authorization License
• Only one Expansion Cabinet is supported
• While the number of MBM slots has not changed
  from BCM400, however with the removal of
  resource constraints, all ten MBM slots can now
  be populated up to the published station and
  trunk limits.

TDM Example Configurations 3 - PRI with 224
Digital Sets OR 4 - PRI with 192 Digital
Sets Note Add Additional IP sets up to 300 set
max.
Total Trunks/Stations of any type not to exceed
130/300.
36
Hardware OverviewUSB Ports
NDA

• Same devices supported as BCM 50 3.0
• USB 2.0 and 1.1 compliant
• Top port must be used for UPS
• Bottom port is for USB storage devices.
• Only 1 USB storage device may be used at a time

Note The BCM 450 will only use the first
partition on the USB storage device. If there are
multiple partitions on the USB storage device
they will not be recognized and only the first
partition will be used
37
BCM450 Capacity ImprovementsComparison to BCM400
NDA
BCM400 BCM450 BCM450 w/ CEC
IP Stations 80 100 300
Digital Stations 192 100 300
Analog Stations 16/48 16/48/96 16/48/96
H.323 or SIP Trunks 60 48 130
T1 Digital Trunks 72 48 130
E1 Digital Trunks 90 48 130
Analog Trunks 32/80 32/48 32/80
Analog Trunks (FEM) 32/80 48/48 96/130
T1 Interfaces 3 2 6
E1 Interfaces 3 2 5
Max 300 stations Total of all types
Max 130 Trunks Total of all types
Without/With Expansion Cabinet 48 GASM 48
FEM ASM Last T1/E1 not fully loaded
38
BCM450 Capacity ImprovementsComparison to BCM400
NDA
BCM400 BCM450 BCM450 w/ CEC
BRI Loops 4 16 16
Conference Ports 40 60 120
Voicemail Hours 200 400 400
UM Seats 200 300 300
Fax Ports 2 4 8
Voice Mail Ports 32 31 55
Total Application Ports 32 35 63
Expansion Cabinet 1 1 1
MBMs 4/10 4/10 4/10
FEM 1 1 1
BHCC No applications 4200 7200 7200
Without/With Expansion Cabinet
39
Migration PathNorstar MICS to BCM 450 R1
NDA

• Investment Protection for large Norstar MICS
  Customers
• Replace the Norstar KSU with a new BCM450 R1
  system
• No database migration from Norstar to BCM450 R1
• All database must be re-entered on the BCM450

• Existing Norstar Fiber Station and Trunk Modules
  can be reused
• Existing Analog and Digital sets can be reused

40
Inter-working with Nortel Communication Servers
NDA
BCM450 1.0 continues to provide inter-operability
of SIP and H.323 trunking with Nortel
Communication Servers. The supported
inter-operability is as follows
41
Norstar M7000 series phones on BCM
NDA

• For full feature functionality, M7000 series
  phones used on BCM must be at a minimum
  production release
• Phones not meeting the minimum release may be
  still used with BCM, but not all features will be
  supported, for example
• The Set Volume feature is not supported
• Only four levels of Display Contrast, instead of
  nine
• The Busy Lamp Field (BLF) will not work on a
  M7310 and M7208 phones
• The production release number can be found on a
  white label on the bottom of the M7000 series
  phone

M7000 Series Phone Required Production Release
M7100 All Releases
M7208 Release 16 or higher
M7310 Release 16 or higher
M7324 Release 5 or higher
M7410 Release 3 or higher
42
Nortel Software Communications System 500
(SCS500) Release 2.0
43
SCS500 Target Customers

• SMB organizations (30 500 users per site,
  Single or Multiple sites)
• Focused on IT / Integration of applications to
  enable highly collaborative employees
• Knowledge workers /or Mobile employees
• Typically Dedicated IT headcount including a key
  technology decision maker (CIO)
• Earlier adopter industries that view
  IT/Communications as competitive edge
• Finance and insurance, business / professional
  services, manufacturing, media / entertainment /
  leisure, etc.

• SMB Cluster Analysis and SMB 2.0 Firms, Merle
  Sandler and Ray Boggs, February 2008, IDC

44
What Does SCS500 Provide?
Flexibility Open Source Built on sipXecs from SIPfoundry.org Nortel SCS / UC/ SIP Vision Highly Scalable Positioned for 30-500 users but hardware agnostic
Productivity Integrates business processes and communications infrastructure Voice / Video / Presence / IM / Conferencing, UM Microsoft and IBM integration Dramatically improve employee collaboration
Cost Savings Soft Give employees the gift of time Hard Conferencing, Cell/Toll, Travel Avoidance
Efficiency Plug Play simplicity throughout Installation, Configuration, Management, End-user experience Application rich ACD, AA/PAA, VM/UM, FM/FM, etc.
SCS500 is Nortels Unified Communications
solution for SMBs, designed with flexibility and
simplicity to improve productivity and save money.
45
Unified CommunicationsSCS500 BUSINESS MADE
SIMPLE for SMBs
DELL IBM
45
46
What is SCS500?Solution Components
PSTN
IP PHONE 1535
LG 6800 SERIES
Nortel SCS500 Server

• Softphone and Plug-ins
• Nortel Softphone 3455
• Nortel Softphone 3456
• IBM Lotus Sametime/ Lotus Notes Plug-in
• Microsoft Outlook Plug-in

Remote Workers
SIP Trunking
IP Network
46
Available 2H 2008
47
What is Software Communication System 500
(SCS500)? Software and Server

• The brains and core of the solution
• Dell Optiplex 755 server PRELOADED with SCS500
  software or IBM Power System with separately
  purchased software.
• Media processing capabilities
• Collaborate applications
• Most telephony functionality
• Voice and Unified Messaging
• Automated Attendant (AA)
• Automatic Call Distribution (ACD)
• Call Detail Recording (CDR)
• Storage of customer data
• Programming
• Messaging and Voice Prompts
• Dialing plans
• Programming interface

48
SCS500 Hardware Options

• Dell- SCS500 is singular app
• Optiplex 755 (available pre-loaded through
  Nortel)
• PowerEdge R300
• IBM- SCS500 is one of many apps
• Existing System i
• Power Systems family
• JUST BEING ANNOUNCEDHP- SCS500 is singular app
• DL360

SCS500 is a software centric UC solution offered
on multiple hardware servers
49
SCS500 Third Party/Nortel Gateway
OptionsCommunicating beyond the Local SCS500
System

• SCS500 SIP-to-TDM Gateways
• Analog and Digital Trunking Options
• Analog Line-Side Options
• SCS500 SIP-to-SIP Trunking Gateways
• Session Border Controllers to the SIP PSTN
• Nortel BCM50 R3 as a PSTN Gateway

50
Solution ComponentsGatewaysSIP-to-PSTN SIP
Connectivity

• Nortel Session Border Controllers (SBCs)
• Enables SIP Trunking to a SIP-based PSTN
• Small (up to 40 simultaneous calls)
• Large (up to 150 simultaneous calls)
• Standalone SBC for secure transit of SIP traffic
• Used for remote workers or to connect via SIP
  trunking to service provider (for call
  origination/termination)

SIP Only
SCS500
51
What is SCS500?Solution Components High
Availability Design
52
What is SCS500?Solution Components

• LG Nortel 6800 Series SIP Telephones
• The 6804 Basic functionality for use in
  lobbies, conference rooms and low-use areas.
• The 6812 A perfect combination of features to
  empower employees every day.
• The 6830 Loaded with enhancements to boost the
  productivity of attendants and office managers.
• Supports Flex Buttons

LG-6830
LG-6812
LG-6804
53
What is SCS500?6800 Summary
Telephone configuration is done through either
the Telset (6812 / 6830 only) or through the Web
Administration Manager
SIP
SIP
SIP
54
What is SCS500?IP Phone 1535

• SIP RFC 3261 Compliant
• Connectivity
• 10/100 Ethernet
• 802.11b/g WiFi

• Camera
• Integrated ¼ VGA
• Still or Full Mo (30fps)
• G.711, G.723, G.729A

• Hi Res Color 3.5 Display
• Adjustable tilt
• 320 x 240 pixels
• 65K colors

55
Other SIP Phones Additions Polycom OEM(Q3
2008) Coming Soon!

• SoundPoint IP 330 and 320 Entry-level IP phones
  2-line with enterprise-grade features and
  outstanding voice quality. Single (320) and dual
  (330) 10/100 Mbps Ethernet ports with graphical
  LCD display
• SoundPoint IP 550 Cutting-edge SIP feature set
  meets Polycom HD Voice. Dual 10/100 Mbps
  Ethernet ports. Office professional level
  graphical LCD set with 4-line backlit display
• SoundPoint IP 650 High-performance IP phone with
  Polycom HD Voice. Dual 10/100 Mbps Ethernet
  ports including USB port. Supports up to 3 BLF
  expansion modules. Executive office level
  graphical LCD set with 6-line backlit display
• SoundStation IP 4000 The full-duplex clear IP
  conferencing solution, with expansion microphones

56
What is SCS500?SoftPhones and Clients (Names
Tentative)Four Types

• Nortel Softphone 3455 (Counterpath eyeBeam) uses
  a dial pad-centric interface that allows users to
  manage their voice, video, Instant Messaging and
  presence applications on their desktop,
  permitting users to easily transition from a
  traditional hard phone to Unified Communications.
• Nortel Softphone 3456 (Counterpath Bria) uses a
  contact-centric interface which focuses around
  the users address book to provide a Unified
  Communications interface for voice, video,
  Instant Messaging and presence applications.
• SCS500 Client for Microsoft Outlook allows users
  to add Voice over IP capabilities to Microsoft
  Outlook.
• SCS500 Client for IBM Lotus Sametime allows users
  to add Voice over IP to IBM Lotus Sametime and
  Lotus Notes

NOT SUPPORTED ON MAC AT THIS TIME AS PREVIOUSLY
NOTEDSTAY TUNED
57
What is SCS500?Solution Components Microsoft
Outlook Plug-in
Users can point and click to establish calls
within Outlook.
57
58
What is SCS500?Solution Components IBM Lotus
Notes / Sametime Plug-in

• Integrates into Sametime as a plug-in
• Integrated into Lotus Notes 8.0 as part of the
  Sametime integration.
• Contains all of the same client configurations
  options as the desktop and Outlook clients.

58
59
BCM450 Positioning
BCM450, SCS500 and CS1000
BCM450 SCS500 CS1000
Market Segment SMB IP/IP Hybrid SMB Pure SIP Enterprise IP/IP Hybrid
Max Line Size 300 IP / 300 Digital 1,000 SIP 22,500 IP / 5,000 Digital
Target Users 30-250 30-500 100-5,000
Customer Type New Installed base Norstar New New Meridian1
Customer Values Value, All-in-One, Integrated Simplicity, User Configurability, UC Scalability, Sophistication, Resiliency
Telephony Features Advanced Standard Advanced
Contact Center Features Advanced Basic Advanced
Investment Protection Yes No No
Converged Mgmt (Data) Yes No Yes
Mobility Phones Yes No Yes
Soft Phones Basic PC PDA Advanced PC Basic Advanced PC PDA
Advanced Collaboration2 No Yes Yes
Different products aimed at different market
segments with different customer needs.
1) CS1000E for New customers, CS1000M for
Meridian customers 2) Advanced Collaboration
includes Video Conferencing, Find Me / Follow
Me, Embedded IM, Presence.
60
Business Communications Manager
Awards and Recognition

• INTERNET TELEPHONY Magazine 2007 Excellence
  Award
• BCM400 has proven its outstanding contribution
  to IP communications and delivered winning
  solutions for its customers.
• TMC Labs 2007 Innovation Award from Customer
  Interaction Solutions Magazine
• Nortel has clearly demonstrated that BCM50 is
  truly innovative in the CRM or call/contact
  center industry. BCM50 has made significant
  contributions in the advancement of this
  industry.
• SearchNetworking.com 2007 Product Leadership
  Gold Award
• Nortels all-in-one BCM is winning SMBs over to
  VoIP and provides SMBs with an affordable (and
  relatively painless) path to converged voice and
  data communications."

For more information please visit
www.nortel.com/awards
61
Why Nortel in SMB Unified Communications?Proof
Points

• Among Top 3 Leaders in Voice, Data, Convergence,
  Applications
• Gartners Magic Quadrant leader in Unified
  Communications
• A broad portfolio of standards-based products
• An extensive partner community operating in 150
  countries around the world
• Complementary Nortel Global Services expertise
• 20 years experience in SMB market leadership
• 15 million SMB users in over 80 countries
• Large installed SMB base
• SMB products that are designed for SMBs

62
Thank You Questions?