Till Help Arrives The First Five Minutes A Tabletop Exercise

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Till Help ArrivesThe First Five MinutesA
Tabletop Exercise for Property Managers and
Security Directors

• Presented by
• BOMA Chicago
• Emergency Preparedness Security Committees
• 10/09

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Acknowledgements

• Special thanks to
• Merchandise Mart Properties and Nora Morales,
  Event Manager.
• Representatives from CPD, CFD and the Public
  Heath Department
• Task Force Members
• Carl Reyes
• Carlos Villarreal
• Ed Carik
• Erin Parks
• Jim Keathley
• Mark Kexel
• Sofia Dermisi
• Will Crespo
• APPLAUSE

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Todays Tabletop

• Tabletop Ground Rules
• Scenario One Fire
• Scenario Two Workplace Threat, A Case Study
• Scenario Three Active Shooter
• Scenario Four Major Building Disruption, A Case
  Study
• H1N1 Update

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Ground Rules

• Work within the five minute time frame stay on
  topic
• Take each scenario inject serious
• Work together as a group
• Designate a spokesperson
• Share ideas and work experience
• Respect each others opinions

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Inject One Till Help Arrives

• Table 1 The property management office
  receives multiple calls from tenants reporting a
  strong smell of smoke, what are the first three
  things the receptionist should do?
• Table 2 12 The fire alarm panel receives
  a smoke alarm, what are the first three things
  security should do?
• Table 3 13 Property management receives a
  call from lobby security informing them that the
  fire alarm panel is in smoke alarm mode. What
  should they do?
• Table 4 9 How should the engineer (s) on
  duty respond to a smoke alarm?
• Table 15 What happens to the life safety
  systems when the building is in smoke alarm mode?

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Inject One Till Help Arrives

• Table 6 8 The fire alarm panel receives a
  water flow alarm, what happens next?
• Table 7 Who makes the decision to evacuate
  the floor/building?
• Table 4 Do you relocate to a lower floor or
  evacuate out of the building?
• Table 9 How do you handle people who are
  mobility impaired?
• Table 1 5 Who should make the first
  announcements over the public address system?
  What do you say?
• Table 11 13 How do you train your tenants
  on emergency response procedures?

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Tenant Preparedness

• Emergency Response Teams
• Floor Wardens - Alternates
• Searchers - Alternates
• Elevator Monitors - Alternates
• Stairwell Monitors - Alternates
• Aids for the Mobility Impaired
• Evacuation and Shelter-In- Place Drills

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• Fire Departments Response
• to a
• High Rise Fire

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Scenario Two

• Terminated Tenant Employee
• One of your anchor tenants informs the property
  management office that they terminated a female
  employee who happens to be dating a married male
  employee in the same company. The terminated
  employee has made death threats against their
  coworkers, their former boss and the president of
  the company.

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Inject Two Till Help Arrives

• Table 11, 3 and 15 Describe what type of
  security measures can be put in place to address
  this type of threat.
• Table 12 and 14 What reasonable and prudent
  actions should property management take to guard
  against this type of threat?

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Workplace Violence Threat - A Case Study

• A Case Study
• Terminated Employee
• Written Threats via Email and US Mail
• Action Plan
• Investigation
• Prosecution
• Conviction
• Incarceration

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Scenario Three Till Help Arrives

• Active Shooter
• 400 p.m. the property management office
  receives a call from a tenant located on the 15th
  floor stating that they heard four loud gun shots
  coming from the tenant next door.
• 402 p.m., the property management office
  receives a call from a male tenant stating that
  they are locked inside an office on the 15th
  floor with four other people, they claim that two
  of their coworkers have been shot. The shooter
  is walking around yelling obscenities like a
  crazy man. Suddenly they hang up.

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Inject Three Active Shooter

• How would you respond - Till help arrives
• Table 2 5 What should you tell the
  caller?
• Table 4 7 Should you recall the elevators
  to the lobby?
• Table 9 Should you make an announcement over
  the public address system? If so, what floors?
  What would you say?
• Table 8 Would you evacuate non-affected
  floors or shelter in place?
• Table 10 12 Would you pull the manual
  fire alarm pull station?
• Table 11 Would you lock the your lobby doors?
  Would you unlock stairwell doors?

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• Police Response
• to an
• Active Shooter

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Scenario Four - Major Building Disruption

• A Case Study Will Crespo
• Water main break
• Unable to occupy the building
• Tenant access
• Restoration

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Inject Four - Communication

• All
• What systems do you have in place to communicate
  to with your tenants, contractors/vendors, and
  employees during emergency situations?

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Chicago Department of Public Health
H1N1 Update
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• QA
• and
• Closing
• Remarks