Air France KLM Travel Agent Seminar 11 FEB 11 * * * * * *

1
Air France KLM Travel Agent Seminar 11 FEB 11
2
Agenda

• AFKL Changes in 2010
• AFKL Whats new in 2011
• AFKL New Fares
• AFKL Booking class Alignment
• FAQs
• Q A

3
AFKL in 2010

• AFKL New Baggage policy (piece concept)
• AFKL Joint SME program (BlueBiz)
• AF Premium Voyageur class (RBD A, S, W)
• AFKL BKK Agent Helpdesk moved to SYD
• KL 100 personal video on B747

4
AFKLM Baggage Policy Piece concept
5
Baggage Policy PC (1)
Checked Bag
6
Baggage Policy PC (2)
Cabin Bag
7
Baggage Policy PC (3)

• For each bag weighing more than 23 kgs and less
  than 32 kgs will be charged 100 USD from PNH
  (100EUR from Europe).
• Economy class 2nd bag will be charged 55USD,
  additional bags will be charged 200 USD from PNH
• Premium Voyageur and Business class , additional
  bags will be charged 200USD from PNH
• Air France and KLM offers 20 discount for
  excess baggage charges for customers who check in
  online (ICI)
• Check-in online available H-30 hrs until closure
  time of check-in

8
AFKLM Joint SME program
9
Joint SME gtgt Bluebiz Program
BlueBiz is an AIR FRANCE and KLM program designed
exclusively for business. With BlueBiz, your
employees earn BlueBiz Credits every time they
fly. BlueBiz Credits can be converted into Awards
and your company makes savings.
Enrollment is FREE Easy

• No signed contract agreement
• Life time validity (membership will be closed if
  no activity within 2 years)
• Everyone benefits The company earns BluebBiz
  Credits
• The employees collect Flying Blue miles
  
• Use your Credits for - Any AIR FRANCE / KLM
  ticket, for all fares, and every destination.
  - Upgrade
  ticket
• - Excess luggage allowance
• 1 credit 1 USD (10 FREE 1)
• Free and easy to use via Internet
• Website www.airfrance.com.kh / www.klm.co.th

10
AFKLM New In-flight products
11

• AF Premium Voyageur Product

12
Premium Voyageur in-flight services

• Food and beverages, relax and entertainment
• Food and beverages (same as economy)
• Aperitif, choice of 2 hot meals, local culinary
  specialties proposed on flights between France
  and some Asiatic destinations
• Champagne and wine selection
• Entertainment assured with video and audio on
  demand system
• on a large screen (104)
• 85 movies, up to 9 languages
• News magazines and TV series
• 17 games
• 24 music channels, a choice of 200CDs
• Selection of French and international press
• Headset with noise cancellation (same as in
  Business class)
• See Flash presentation

13
Comparison chart seat dimensions
RBD A, S, W
14
How to sell AF Premium Voyageur
15

• KL Economy Comfort

16
KLM Economy Comfort

• Product definition
• - Dedicated front section of Economy Class (36-52
  seats)
• all wide body aircraft (B747, B777, MD11, A330)
• standard Economy Class seats with differentiated
  headrest cover
• increased legroom at 35 pitch vs 31 standard
  Economy Class
• increased recline at 7 (116) vs 3.5 standard
  Economy Class
• - Ground and in-Flight product identical to
  Economy Class

17
How to sell KL Economy Comfort

• Via website www.klm.co.th
• Purchase in advance on KLM manage my booking web
  page
• Purchase during internet check-in (ICI), possible
  30 hours in advance

18
Premium Voyageur and Economy Comfort
Economy Comfort

• Enhancement of economy class seat product to
  35/7
• Paid option in on-line channel with
  differentiated pricing
• Free access for Flying Blue Platinum Elite and
  highest eco classes
• 34-40 seats entire long haul fleet
• Full introduction December 09

• New A class with a specific cabin between
  Voyageur and Affaires
• 22 seats on average
• More personal space, inflight comfort and
  priorities on ground
• service
• Launch per Winter 09/10

19
AFKL Agent Helpdesk
Trade Call Center Email mail.afklagentdesk.kh_at_ai
rfrance.fr
Working hours 0830 -1700 / Mon-Fri
20
AFKL Whats new in 2011

• AF New destination PNH as of 29MAR11
• AF New aircraft Boeing 777-200 in MAY11
• AFKL Sub-classes alignment in JUN11

21
AF BACK IN TOWN
PNH STARTING FROM 29 MAR 11
22
AF NEW Products
Boeing 777-200 10MAY11 Configuration J34 /
W24 / Y250 (Total 308)
23
AFKLFares Conditions
24
PNH-BKK FARE TRAVELLING 29 MAR
31MAY11
25
PNH-EUROPE FARE TRAVELLING 29 MAR 31
MAY11
26
PNH-EUROPE REGULATIONS TRAVELLING 29 MAR
31 MAY11
27
AFKL Booking Class AlignmentFor travel
starting 01JUN11
28
AFKL current and aligned booking class structure
WORLD BUSINESS CLASS
ECONOMY CLASS
29
AFKL Tickets valid for travel commencing
on/before 31May11
30
AFKL Tickets issued on/after 11Feb11Valid for
travel commencing on/after 01Jun11
31
AFKLThe 2nd Fare Sheet
32
PNH-BKK FARE (NEW SUBCLASS) TRAVELLING 01
JUN11
33
PNH-EUROPE FARE (NEW SUBCLASS) TRAVELLING 01
JUN11
34
PNH-EUROPE REGULATIONS (NEW SUBCLASS)TRAVELLING
01 JUN11
35
FAQ about AFKL
36
FAQs

• Time limit / Advance Purchase
• Booking class for Dom FR/NL intra-Europe
• Tips
• Promotions
• Frequent Flyer Program
• Online

37
AFKL FAQ TICKETING TIME LIMIT (TTL)Advance
Purchase (AP)
38
AFKL TTL AP (1)
RP/BKKAF0100/BKKAF0100 CP/SU
8FEB11/0746Z ZER57P 1.CHATCHADA/P MS 2 AF
273 T 05APR 2 PNHCDG HK1 2005 06051
1A/E 3 AF 274 T 11APR 1 CDGPNH HK1 1830 2F
1930 14301 1A/E 4 AP BKK 5 TK
OK08FEB/BKKAF0100 6 OPW-15FEB/1C7/AF REQUIRES
TICKET ON OR BEFORE 15FEB/S2-3 7
OPC-16FEB/1C8/AF CANCELLATION DUE TO NO
TICKET/S2-3 8 FE PAX NO ENDO / AF SPECIAL
FARE/S2-3 9 FV PAX AF/S2-3
39
AFKL TTL AP (2)

LAST TKT DTE 15FEB11 - SEE ADV PURCHASE ----------
--------------------------------------------------
AL FLGT BK T DATE TIME FARE
BASIS NVB NVA BG PNH PAR AF
0273 T T 05APR 2005 TPXKH
05APR 05APR 1P PNH AF 0274 T T 11APR
1930 TPXKH 11APR 11APR 1P USD
1100.00 05APR11PNH AF PAR550.00AF
PNH550.00NUC 1100.00END ROE1.000000 USD
301.20YQ XT USD 35.53QX USD 5.48IZ USD 10.25FR
USD USD 25.00KX 17.46FR USD 68.72XT USD
1494.92 PRICED WITH VALIDATING CARRIER AF -
REPRICE IF DIFFERENT VC TICKETS ARE NON-REFUNDABLE
40
AFKL TTL AP (3)

• Reservation is made less than 11 days before
  departure
• ticket must be completed within 24 hours after
  reservation

RP/BKKAF0100/BKKAF0100 CP/SU
8FEB11/0828Z ZFSPIB 1.CHATCHADA/P MS 2 AF
241 T 15FEB 2 BKKCDG HK1 2220 2320 06101
1A/E 3 AF 242 T 24FEB 4 CDGBKK HK1 1820 2F
1920 12251 1A/E 4 AP BKK 5 TK
OK08FEB/BKKAF0100 6 OPW-09FEB/1C7/AF REQUIRES
TICKET ON OR BEFORE 09FEB/S2-3 7
OPC-10FEB/1C8/AF CANCELLATION DUE TO NO
TICKET/S2-3 8 FV PAX AF/S2-3
41
AFKL TTL AP (4)

• LAST TKT DTE 09FEB11 - SEE ADV PURCHASE
• --------------------------------------------------
  ----------
• AL FLGT BK T DATE TIME FARE
  BASIS NVB NVA BG
• BKK
• PAR AF 0241 T T 15FEB 2320
  TLSSTH3 15FEB 15FEB 1P
• BKK AF 0242 T T 24FEB 1920
  TLSSTH3 24FEB 24FEB 1P
• THB 36500 15FEB11BKK AF PAR607.17AF
  BKK607.17NUC
• 1214.34END
  ROE30.057000
• THB 9290YQ XT THB 990QX THB 170IZ THB
  320FR THB 540FR
• THB 700TS
• THB 2020XT
• THB 48510
• PRICED WITH VALIDATING CARRIER AF - REPRICE IF
  DIFFERENT VC
• TICKETS ARE NON-REFUNDABLE

42
AFKL TTL AP (5)

• REMINDER
• FARE QUOTE GENERATES A LAST TICKETING DATE
• WHICH MAY DIFFER FROM THE DATE MENTIONED IN THE
• PNR. THE MOST RESTRICTIVE DATE PREVAILS.

43
AFKLBooking class for domestic FR/NL
44
Air France Current Long Haul Medium Haul
Short Haul Combinations
45
AFKL RBD (1)

• RP/BKKAF0100/BKKAF0100 CP/SU
  8FEB11/0910Z ZER57P
• 1.CHATCHADA/P MS
• 2 AF 273 T 05APR 2 PNHCDG HK1 2005
  06051 1A/E
• 3 AF7780 K 06APR 3 CDGTLS HK1 0700 2F 0730
  0850 1A/E
• 4 AF7787 K 11APR 1 TLSCDG HK1 1545 1615
  1745 1A/E
• 5 AF 274 T 11APR 1 CDGPNH HK1 1830 2F 1930
  14301 1A/E
• 6 AP BKK
• 7 TK OK08FEB/BKKAF0100
• 8 OPW-15FEB/1C7/AF REQUIRES TICKET ON OR BEFORE
  15FEB/S2-5
• 9 OPC-16FEB/1C8/AF CANCELLATION DUE TO NO
  TICKET/S2-5
• 10 FE PAX NO ENDO / AF SPECIAL FARE/S2,5
• 11 FV PAX AF/S2,5

46
KLM Current Long Haul Sub class Combinations
47
AFKL RBD (2)
RP/BKKKL0100/BKKKL0100 CD/SU
9FEB11/0653Z ZQ93G9 1.CHATCHADA/P MS 2 KL
878 H 13FEB 7 BKKAMS HK1 2359 05541
1A/E 3 KL1263 K 14FEB 1 AMSNCE HK1
0935 1135 1A/E OPERATED BY
SUBSIDIARY/FRANCHISE 4 KL1312 K 20FEB 7 TLSAMS
HK1 1730 1940 1A/E OPERATED BY
SUBSIDIARY/FRANCHISE 5 KL 877 H 20FEB 7 AMSBKK
HK1 2045 13101 1A/E 6 AP BKK 7 TK
OK09FEB/BKKKL0100 8 SSR ADTK 1A ADV TKTNBR -
SOLD AS KL - 9 SSR OTHS 1A ATTN AGENT FROM KLM.
PLS E- OR AUTO-TICKET 10 SSR OTHS 1A KLM CANCELS
IF NO TKT ISSUED BEFORE 0700Z/10FEB
48
AFKL RBD (3)
RP/BKKKL0100/BKKKL0100 1A/RC
9FEB11/0454Z ZQ93G9 1.CHATCHADA/P MS 2 KL
878 H 15FEB 2 BKKAMS HK1 2359 05541
1A/E 3 KL1277 H 16FEB 3 AMSEDI HK1
0805 0840 1A/E OPERATED BY
SUBSIDIARY/FRANCHISE 4 KL1286 H 25FEB 5 EDIAMS
HK1 1630 1900 1A/E 5 KL 877 H
25FEB 5 AMSBKK HK1 2045 13101 1A/E
6 AP BKK 7 TK OK09FEB/BKKKL0100 8 SSR ADTK 1A
ADV TKTNBR - SOLD AS KL - 9 SSR OTHS 1A ATTN
AGENT FROM KLM. PLS E- OR AUTO-TICKET 10 SSR
OTHS 1A KLM CANCELS IF NO TKT ISSUED BEFORE
0700Z/10FEB 11 SSR OTHS 1A NO FINAL WARNING FROM
KLM WILL BE SENT
49
Modification Connect Class scheme for AF
Long Haul fare
Short /Medium Haul class
J
J
C
D
I

• Connection scheme
• The new connection scheme will apply for new
  fares for travel dates as of June 1, 2011
• Will be aligned with KL
• Booking Long Haul-Medium Haul connection
• Bookings can be made using same class (example
  BB) or with connect class (example B class
  connect Y) but when ticketing the fare rule will
  force usage of the connect class when applicable

Z
O
O/X
W
W
S
A
Y
Y
B
M
U
K
K
H
L
L
Q
T
E
N
R
V
X
X
G
G
O class connects to X on Short Haul
50
AFKL RBD (4)

• RP/BKKAF0100/BKKAF0100 CP/SU
  9FEB11/0714Z ZER57P
• 1.CHATCHADA/P MS
• 2 AF 273 T 02JUN 4 PNHCDG HK1 2005
  06051 1A/E
• 3 AF7780 L 03JUN 5 CDGTLS HK1 0700 2F 0730
  0850 1A/E
• 4 AF7787 L 15JUN 3 TLSCDG HK1 1545 1615
  1745 1A/E
• 5 AF 274 T 15JUN 3 CDGPNH HK1 1830 2F 1930
  14301 1A/E
• 6 AP BKK
• 7 TK OK08FEB/BKKAF0100
• 8 OPW-01MAR/1C7/AF REQUIRES TICKET ON OR BEFORE
  01MAR/S2-5
• 9 OPC-02MAR/1C8/AF CANCELLATION DUE TO NO
  TICKET/S2-5

51
Introduction Connect Class Europe for KL
Long Haul (ICA) fare
Medium Haul (EUR) class
J
J

• KL connect class
• KL will introduce connect class concept similar
  to AF using fare rules to define specific classes
  on European flights for Long Haul-Medium Haul
  connections in Europe
• The connect class fare rules will apply for new
  fares for travel dates as of June 1, 2011
• Booking Long Haul-Medium Haul connection
• Bookings can be made using same class (example
  BB) or with connect class (example B class
  connect with Y) but when ticketing the fare rule
  will force usage of the connect class when
  applicable

C
D
I
Z
O
O
Y
Y
B
M
U
K
K
H
L
L
Q
T
E
N
R
Rebooking actions J,C,X,S,B,M and V classes
will not apply connect class
V
W
W
G
52
AFKL RBD (5)

• RP/BKKKL0100/BKKKL0100 1A/RC
  9FEB11/0729Z ZRIC59
• 1.CHATCHADA/P MS
• 2 KL 878 Q 04JUL 1 BKKAMS HK1 2320
  05451 1A/E
• 3 KL1261 L 05JUL 2 AMSNCE HK1 0845
  1050 1A/E
• OPERATED BY SUBSIDIARY/FRANCHISE
• 4 KL1312 L 14JUL 4 TLSAMS HK1 1715
  1915 1A/E
• OPERATED BY SUBSIDIARY/FRANCHISE
• 5 KL 877 Q 14JUL 4 AMSBKK HK1 2045
  12301 1A/E
• 6 AP BKK
• 7 TK OK09FEB/BKKKL0100
• 8 SSR ADTK 1A ADV TKTNBR - SOLD AS KL -
• 9 SSR OTHS 1A ATTN AGENT FROM KLM. PLS E- OR
  AUTO-TICKET
• 10 SSR OTHS 1A KLM CANCELS IF NO TKT ISSUED
  BEFORE 1400Z/02APR

53
TIPS

• Tips Amadeus formats
• How to check classes to use
• 1) FQD e.g. FQDBKKPAR/AAF
• 2) FQS line no.e.g.FQS31/AAF

54
TIPS

• Tips Amadeus formats
• How to check the best available fare
• 1) Create the booking
• 2) Check best fare using FXB or FXR

55
Promotion
56
Promotion
57
AFKL FAQ Loyalty Programs
58
Flying Blue card

• Why the Flying Blue card?
• Subscribe online or fill in an enrolment form and
  mail it to us (address on back of form)
• A personal access code on www.airfrance.com.kh
  and www.klm.co.th to organize trips and follow
  miles
• Call Center 61 2 82239851
• Fax [phone]

59
AFKL Websites www.airfrance.com.kh /
www.klm.co.th
60
AFKL Online services

• Internet Check-In (ICI)
• Buy KL Comfort or Extra leg room seats
• Buy Extra Baggage Allowance
• Buy A la carte menu

61
AFKL Internet Check-in
62
AF ICI airfrance.com.kh or klm.co.th
63
E-Check-in airfrance.com.kh or klm.co.thAdd
more passenger
64
E-Check-in airfrance.com.kh or klm.co.thChange
seat or Buy extra baggage
65
E-Check-in airfrance.com.kh or klm.co.thChange
seat 1st sector
66
E-Check-in airfrance.com.kh or klm.co.thChange
seat 2nd sector
67
E-Check-in airfrance.com.kh or klm.co.thBuy
extra baggage _at_ 20 discount
68
E-Check-in airfrance.com.kh or klm.co.thBuy
extra baggage _at_ 20 discount
69
E-Check-in airfrance.com.kh or klm.co.thBuy
extra baggage _at_ 20 discount
70
E-Check-in airfrance.com.kh or
klm.co.thA4-boarding pass
71
KLM ICI airfrance.com.kh or klm.co.th
72
E-Check-in airfrance.com.kh or klm.co.thAdd
more passenger
73
E-Check-in airfrance.com.kh or klm.co.thChosse
your seat or Buy excess baggage
74
E-Check-in airfrance.com.kh or klm.co.thPrint
you A4 boarding pass
75
E-Check-in airfrance.com.kh or klm.co.thA4
boarding pass
76
AFKL Buy KL Comfort seat or Extra legroom
77
Paid Seat Extra leg room (TPE)
78
Paid Seat Economy Comfort (TPE)
79
Paid Seat Payment
80
Paid Seat - Payment
81
Paid Seat Extra leg room (Europe)
82
Paid Seat Economy Comfort (Europe)
83
AFKL Extra Baggage Allowance
84
Buy excess baggage in advance
85
Excess baggage _at_ 20 discount
86
Group Check-in Buy excess baggage
87
AFKL Order and pay A la carte menu
88
A la carte menu (1)
89
A la carte menu (2)
90
A la carte menu (3)
91
Q A
92
Thank youFor your AttentionMerci / Dank U Wel