The Internal Investigations Unit of the Professional Standards Directorate

1
The Internal Investigations Unitof the
Professional Standards Directorate

• Procedures for complaints against police.

2
Procedures for Complaints

• All people within Kosovo have the right to file a
  complaint against members of the Kosovo Police if
  they feel that the police have violated the law
  or any policy of the Kosovo Police.
• This can be done through either the Kosovo
  Police, the Police Inspectorate of Kosovo, the
  office of the Ombudsperson, or OSCE.

3
Methods for Complaints

• KOSOVO CITIZENS COMPLAINT INFORMATION
• Citizens have been informed that EULEX is not
  recording any complaints against Kosovo Police
  employees. To make a complaint, you have
  different possibilities to choose. Below you can
  find the main institutions you are entitled to
  approach
• In person or via E-mail at the KosovoPolice.com
  site or by mail, either signed or ANONYMOUSLY
• Ministry of Interior Affairs, Police Inspectorate
  of Kosovo, Street ''Lidhja e Pejes'', Fushe
  Kosova (near train station), phone number
  038/552-194, electronically on E-mail address
  ankesatipk_at_gmail.com

4
More Methods for Complaints

• Kosovo Ombudsperson Institution, Street
  ''Agim Ramadani", Pristina (near students
  canteen), phone number 038/501-401,
  electronically on E-mail address
  ombudsperson_at_ombudspersonkosovo.org
• Each and every Police Station all over Kosovo,
  where supervisor/senior officer (the rank of Sgt
  or higher) is obliged to record your complaint,
  fill in the complaint form, log it and, without
  delays, submit to the Police Inspectorate of
  Kosovo regardless of where the initial event
  occurred. The complainant may choose the station
  where he or she feels most comfortable making the
  report.
• Kosovo Police, Professional Standards
  Directorate, Street ''Luan Haradinaj'', Pristina
  ( main Kosovo Police building), phone number
  038/5080 - ext. 1267/ 1124/ 1290/ 1234,
  electronically on E-mail address
  info_at_kosovopolice.com

5
Methods Serbian

• INFORMACIJA O ŽALBAMA STANOVNIKA KOSOVA
• Poštovani gradani, molimo vas, budite obavešteni
  da EULEX ne vodi evidenciju o bilo kojoj žalbi
  upucenoj protiv službenika Kosovske Policije.
  Možete izabrati neki od postojecih nacina za
  podnošenje žalbi. U nastavku se nalazi spisak
  institucija kojima imate pravo da se obratite
  i uložite žalbu licno ili putem elektronske
  pošte, eventualno putem telefona
• Ministarstvo Unutrašnjih Poslova, Policijski
  Inspektorat Kosova, ulica ''Lidhja e Pejes'',
  Kosovo Polje (u blizini železnicke stanice),
  telefon [phone], elektronska pošta
  ankesatipk_at_gmail.com

6
Methods Serbian (continued)

• Kosovska Policija, Uprava Unutrašnje Kontrole,
  ulica ''Luan Haradinaj'', Priština (glavna zgrada
  Kosovske Policije), telefon [phone] - lokal
  1267/ 1124/ 1290/ 1234, elektronska pošta
  info_at_kosovopolice.com
• Ombudsman Kosova, ulica ''Agim Ramadani",
  Priština (u blizini studentskih domova), telefon
  038/501-401, elektronska pošta
  ombudsperson_at_ombudspersonkosovo.org
• Svaka Policijska Stanica na Kosovu, gde je svaki
  nadzornik /viši rukovodilac u obavezi da
  evidentira vašu žalbu, popuni obrazac za žalbu,
  istu zavede i bez odlaganja je preda Policijskom
  Inspektoratu Kosova.

7
The PPM

• The Policy and Procedures Manual is written in
  all three languages and available to KP in every
  police station throughout Kosovo.
• The following are excerpts from the current PPM
  as they regard the rules as they appear, but were
  later superseded by UNMIK Resolution 2005/54
  (seen in later slides). A new PPM is currently
  being drafted to show the formal changes that
  have been proposed and confirmed regarding the
  actions of the Professional Standards
  Directorate.

8
PPM English

• 3. Citizen Complaints
• KPS Supervisor or the Station Commander will
  interview the citizen to determine the context of
  his/her complaint. If the complaint is a
  misunderstanding between the citizen and the
  officer, the KPS Supervisor or Station Commander
  will explain the police procedures to the
  citizen. If the citizen is satisfied with the
  explanation, a preliminary report is not
  required.
• a. If the citizen complains about actual police
  misconduct, use of unnecessary or unjustified
  physical force, use of deadly force, human rights
  violations, criminal activity, or police
  corruption, the Station Commander or KPS
  Supervisor will interview the citizen to
  ascertain the basic facts about the complaint.
  The KPS Supervisor Station or Commander will
  complete the Citizen Complaint Form (Appendix
  B) and forward it to the regional Standards
  Unit office located at the regional police
  headquarters. The Citizen Complaint Form shall
  be the primary method of making a formal
  complaint against a KPS officer. Memoranda,
  written letters, electronic mail, or telephone
  calls are discouraged and ordinarily should not
  be used to initiate a complaint against a KPS
  officer.

9
PPM English (continued)

• b. In case of extraordinary circumstances and for
  the good of the Service, the officer will be
  informed in writing that a complaint has been
  made against him/her and the specific allegations
  will be investigated. The officer will be advised
  of his/her rights and responsibilities relative
  to the investigation. Where good cause and
  justification exists, the officer may be observed
  for a period of time prior to being notified of
  the allegations to determine if the misconduct or
  illegal actions are ongoing.
• c. All complaints of serious police misconduct,
  use of unnecessary or unjustified physical force,
  use of deadly force, human rights violations,
  criminal activity or police corruption should be
  referred immediately to the Standards Unit
  regional office. The investigator will then
  contact the Directorate for KPS Standards via
  fax, e-mail, or telephonically of the receipt of
  the citizens complaint and initiation of the
  investigative process.
• ______________________ P-4.16 Policy Development
  Page 5 of 12 Kosovo Police Service Revised
  17/01/07

10
PPM Serbian

• 3. Žalbe gradjana
• Gradjansko lice ispituje Komandir Stanice ili
  Starešina KPS kako bi ustanovio razlog podnošenja
  pritužbe. Ukoliko se radi o nesporazumu izmedju
  gradjanskog lica i policajca, Komandir Stanice
  ili Starešina KPS mora da objasni doticnom licu
  kakva je procedura. Ukoliko se gradjansko lice
  zadovolji objašnjenjem nema potrebe za
  preliminarnim izveštajem.
• a. Ukoliko se gradjansko lice žali na kršenje
  kodeksa ponašanja policajca, primenu sile,
  smrtonosne sile, kršenje ljudskih prava,
  kriminalne radnje ili postojanje korupcije u
  policiji, Komandir Stanice ili Starešina mora da
  ispita gradjansko lice kako bi ustanovio
  cinjenicno stanje, tj. koliko žalba ima osnova.
  Komandir Stanice ili Starešina dužan je da
  kompletira Formular za žalbe gradjana (Aneks
  B) i prosledi ga Regionalnoj kancelariji
  Interne Kontrole koji se nalazi u regionalnom
  Glavnom Štabu Policije. Prijavljivanje putem
  Formulara za žalbe gradjana osnovni je metod
  podnošenja zvanicne prijave protiv policajca KPS.
  Prijave i podnošenje žalbi protiv policajca KPS
  putem memoranduma, pisma, e-mail-a1 ili telefona
  ne treba podržavati i takav vid prijave se ne
  koristi za pokretanje postupka protiv policajca
  KPS.

11
PPM Serbian (continued)

• b. Žalbe na ozbiljne prekršaje kodeksa ponašanja,
  primenu nepotrebne, neopravdane fizicke sile ili
  smrtonosne sile, kršenje ljudskih prava,
  kriminalne radnje ili korupciju u policiji,
  moraju istog trenutka da se proslede Regionalnoj
  kancelariji Direktorata Interne Kontrole. Putem
  fax-a, e-mail-a ili telefonom, istražitelj DIK
  obaveštava Direktorat Interne Kontrole o
  prispeloj pritužbi i otvaranju istražnog
  postupka.
• c. Policajac se pismenim putem obaveštava o
  prispeloj pritužbi i pokretanju istražnog
  postupka povodom specificnih optužbi, osim u
  izuzetnim okolnostima ili kada je u interesu
  Službe da se postupi drugacije. Tom prilikom
  policajac se obaveštava o pravima i obavezama
  koje ima u pomenutom postupku. Kada postoji dobar
  razlog i opravdanje policajac se izvesno vreme,
  pre nego što dobije obaveštenje o pritužbi,
  stavlja pod prismotru kako bi se utvrdilo da li
  su prijave o kršenju kodeksa ponašanja ili
  umešanost u nezakonite radnje tacne.
• 1 Elektronska pošta
• ______________________________ P-4.16 Odeljenje
  za razvoj pravila Strana 5 od 11

12
The role of EULex in PSD.

• We have EULex advisors assigned to each of the
  regions in Kosovo.
• They monitor, support and advise with regard to
  the tasks performed by the investigators assigned
  to the KP PSD.
• We do this through dialogue about pending cases,
  recommendations and how they were achieved and
  sometimes by observing interviews being conducted
  by the investigators.
• The KP PSD has officers representing most of the
  ethnicities of Kosovo and one of our primary
  roles as advisors is to be certain that people
  are treated fairly and equitably.

13
UNMIK Resolution 2005/54

• Law on Police and the
• Authorization of the Police Inspectorate of Kosovo

14
PIK

• A substantial media campaign was established to
  make people in Kosovo aware of the formation of
  the Police Inspectorate of Kosovo (PIK).
• The idea was to have an independent Government
  office conduct investigations of complaints
  against the Kosovo Police. It was determined
  that they would receive ALL complaints and handle
  major incidents and return investigations
  dealing with minor incidents to the
  Professional Standards Directorate for
  investigations and disciplinary actions if
  warranted.

15
PIK (continued)

• Unlike UNMIK or EULex, PIK has no international
  person assigned to monitor their activities.
  They were an organization created under OSCE, but
  the international person assigned to PIK left
  soon after its inception and has not yet been
  replaced.
• That presents problems when trying to get
  information about pending cases.

16
PIK (continued)

• Their office became functional on 1 October 2007
  and they were then taking any case that occurred
  on that date or after.
• In March of 2009, they decided to take all cases
  opened by the PSD regardless of the date of
  incident if they were pending a criminal
  investigation or the officers were currently on
  suspension or administrative leave.

17
PIK (continued)

• The investigators of the PIK are not sworn law
  enforcement officers and they present criminal
  allegations to the courts and then to a special
  board that was to be created the Senior Police
  Appointments and Discipline Committee (SPADC).
• SPADC does not yet exist and so all officers that
  received a recommendation of some type of
  punishment still are not aware of the final
  outcome of their cases and they will not be until
  this SPADC board is formed and begins to
  function.

18
Complaint Form English
19
Complaint Form Serbian
20
EULex and PIK

• As of now, EULex has no advisor assigned
  specifically to the Police Inspectorate of
  Kosovo. It would benefit the Kosovo Police and
  the citizens of Kosovo to have an international
  presence in the form of a monitor in place within
  the PIK as it is an integral component of the
  police service now in Kosovo under the Ministry
  of Interior Affairs and currently operates
  without any system of checks and balances from
  EULex.
• Access to information has been a problem for
  EULex IPOs and also for KP that may currently be
  under investigation.