Common ICT Indicators

1
Common ICT Indicators

• Work Session
• Dakar
• 26-27 October 2005

2
Infrastructure and access core indicators

• Fixed telephone lines per 100 inhabitants
• Add public telephones
• Mobile cellular subscribers per 100 inhabitants
  (prepaid and postpaid)
• Computers per 100 inhabitants
• Internet subscribers per 100 inhabitants
• Broadband Internet subscribers per 100
  inhabitants
• International Internet bandwidth per inhabitant
• Percentage of population covered by mobile
  cellular telephony
• Internet access tariffs
• Mobile cellular tariffs
• Percentage of localities with public Internet
  access centres

3
Top 50 (Feb 2005 meeting by the
Telecommunications/ICT WG in Geneva)

• Fixed phone network (7 indicators)
• Mobile phone network (9 indicators)
• Text data network (8 indicators)
• Quality of service (9 indicators)
• Traffic (10 indicators)
• Tariff residential
• Tariff business
• Tariff mobile cellular (6 indicators)
• Other data tariffs (3 indicators)
• Staff of operators (1 indicator)
• Revenue (7 indicators)
• Investment (1 indicator)
• Community access indicators (9 indicators)
• Other indicators (3 indicators)

4
OECD Indicators for Telecommunications Competition

• Market structure
• Market share and its trends
• Entry barrier/ease of entry
• Supplier behaviour
• Active competition in price and rivalries
• Absence of anti-competitive behaviour and
  collusion
• Provision of innovative services
• Profitability and its trends

• Consumer behaviour
• Access to information
• Ability to use information and market
  opportunities
• Costs and barriers to switching suppliers
• Countervailing buying power
• Consumer benefits
• A wide range of services offered
• Consumer satisfaction with price and
  affordability
• Consumer satisfaction with the quality of services

5
Benchmarking regulatory bodies

• How were the regulatory authority and its mandate
  established?
• What kind of governing body is the regulatory
  authority?
• How autonomous is the regulatory authoritys
  decision making?
• Does the regulatory authority have enforcement
  power?
• How much job security do commissioners and key
  staff have?
• Does the regulatory authority have financial
  autonomy?
• Does the regulatory authority use transparent
  decision making processes?

6
Fixed phone network

• Main (fixed) telephone lines in operation
• Total capacity of local public switching
  exchanges
• Percent of main lines connected to digital
  exchanges
• Percent of main lines which are residential
• Percent of main lines in urban areas
• Number of localities with telephone service
• Public payphones
• (include umbrella phone services or call centres
  or non regular communication centers)
• Fixed telephone lines per 100 inhabitants in
  urban/rural

7
Mobile network

• Mobile cellular telephone subscribers (post-paid
  prepaid)
• Digital mobile cellular subscribers
• Total number of subscribers to mobile networks
• Number of subscribers to low and medium speed
  mobile networks (2G)
• Number of subscribers to 2.5
• Number of subscribers to IMT-2000 (3G) high-speed
  mobile networks
• Percent coverage of mobile cellular network (land
  area)
• Percent coverage of mobile cellular network
  (population )
• (add information on roaming countries,
  prepaid-postpaid)
• Mobile cellular subscribers per 100 inhabitants
  (prepaid and postpaid)

8
Text Data Network

• Telex subscriber lines
• Private leased circuits (or just leased circuits)
• Total subscribers to public data networks
  (includes VSAT operators)
• Internet subscribers
• Dial-up subscribers
• DSL Internet subscribers
• Other Broadband Internet subscribers

9

• Estimated Internet users
• Percent female Internet users ??
  (household/individual survey)
• Female Internet users as percent of female
  population ?? (household/individual survey)
• Public Wireless LAN locations
• Number of ISDN subscribers
• Basic rate ISDN subscribers
• Primary rate ISDN subscribers
• International Internet bandwidth
• Outgoing
• Incoming

10
Quality of service

• Waiting list for main lines
• Number of faults
• Percent of telephone faults cleared by next
  working day
• Time for installation and repair
• Response time technical measurement (check ITU
  specification)/Call completion/congestion/disrupti
  on rate
• Dropped calls
• Number of complaints
• Consumer survey from OECD
• Level of quality
• Areas of concern
• The reason for low quality service

11
Traffic

• Local telephone traffic (minutes)
• Fixed to mobile traffic (minutes)
• Internet Dial-up traffic (minutes)
• National trunk telephone traffic (minutes)
• International incoming and outgoing telephone
  traffic (minutes)
• International outgoing telephone traffic
  (minutes)
• International incoming telephone traffic
  (minutes)
• Public data traffic (non-Internet)
• Outgoing mobile minutes
• Outgoing/originating mobile minutes to same
  mobile network
• Outgoing/originating mobile minutes to other
  mobile networks
• Outgoing/originating mobile minutes to
  international
• Roaming minutes out (own subscribers)
• Outgoing mobile minutes to fixed networks
• Incoming
• Incoming international minutes to mobile network
• Roaming minutes in (foreign subscribers)
• SMS sent
• MMS sent

12
Fixed local telephone service tariffs

• Residential
• Installation fee for residential telephone
  service
• Monthly subscription for residential telephone
  service
• What is the Price of first 1-minute?
• OR any other to get trends for the region)? (peak
  rate)
• What is the Price of first 1-minute?
• OR any other? (off-peak rate)
• Business
• Installation fee for business telephone service
• Monthly subscription for business telephone
  service
• National telephone call prices (by peak and off
  peak)
• International telephone call prices (by sub
  region West Africa and others)

13
Mobile cellular tariffrevisit

• Mobile cellular connection charge
• Mobile cellular monthly subscription (postpaid)
• Prepaid (sidebar)
• Mobile cellular - price of 1 minute local call
  (peak)
• Same network, different network
• Mobile cellular - price of 1 minute local call
  (off-peak)
• Same network, different network
• Mobile cellular price of SMS
• Mobile termination rate (peak and off peak) (same
  network, different network) need some case
  studies
• Note add of GSM operators
• average tariff across operators (with certain
  time span)
• Different from ITU recommendation
• What about interconnection

14
Text Data Network Tariffs

• Telex subscriber lines what is the tariff
• Private leased circuits (or just leased circuits)
  what is the tariff
• Total subscribers to public data networks
  (includes VSAT operators)
• Internet subscribers-- Dial-up subscribers DSL
  Internet Other broadband
• Internet connection charge
• Internet monthly subscription
• Internet - price of per minute connection
  (dial-up DSL other broadband)
• Dial up for Internet access (is there a special
  rate per hour)
• Internet access tariff (is there a special rate
  Per hour??)

15
Other data tariffs

• Leased line charges
• Data communication charges
• Internet tariffs
• Internet connection charge
• Internet monthly subscription
• Internet - price of per minute connection
• Internet access tariff (20 hours per month)

16
Staff (job generation)

• Total full-time telecommunication staff
• Female telecommunication staff
• Mobile communications staff
• Note useful for social, economic issues, cost
  determination issues (for regulators)

17
Revenue (for annual reporting by regulators to
WATRA)

• Total revenue from ALL telecommunication services
  (addition/aggregate of all information)
• Revenue from national
• Revenue from international (calls from outside
  the country)
• Revenue from telephony services
• fixed communications
• mobile services
• Note Regulators might require quarterly reports

18
Investment

• Total annual investment in telecom
• Fixed telephone service investment
• Mobile communication investment
• Data services investment
• Foreign investment in any of the companies
  (including, foreign loan, partners of operators)

19
Community access indicators

• Percentage of localities with Public Internet
  Access Centers (PIACs)
• Percentage of the population with access to a
  PIAC
• Farthest distance traveled to PIACs in rural
  areas
• Total number of computers in PIACs

20
OTHER INDICATORS

• Number of radio sets (every census year
  projection for every year)
• Number of radio stations
• Number of TV stations
• Number of TV sets (every census year projection
  for every year)
• Homes passed by multi-channel TV (projection
  based on sample)
• Number of Personal Computers (projection based
  on sample)