Final Exam Outline 12 3pm, Wednesday June 14 Half short

1
Final Exam Outline

• 12 3pm, Wednesday June 14
• Half short and long answers on theory and
  principles from course
• Half case-study

2
Global Landscape 2004

• Increasing
• Moved from manufacturing to IT and services
• Morgan Chase quote dont underestimate the
  complexity, dont build expectations too high
  but wishes hed done it sooner!
• Every 1 spent saves 58 cents
• Examples given in background section

3
Key questions

• What processes are companies outsourcing?
• Who is outsourcing?
• How much IT is outsourced?
• Wall St Journal Jobs that can be reduced to
  series of rules are likely to go

4
Leading vendors

• EDS
• IBM
• HP
• CSC

5
India

• Educated, english speaking
• Good network infrastructure
• Moving beyond..
• Philippines
• China

6
Challenges

• McKinsey questions
• Can outsourcing drive costs lower?
• Capture benefits earlier
• Increase QoS?
• Leverage existing IT platform to reduce new
  investments?
• Contractually commit to benefits?
• Regularly bring most relevant innovations to
  bear?
• Pay attention to
• Training new workers
• Privacy laws
• Data quality is critical
• Scope creep
• Soft issues regional job loss, customer
  reaction, culture gaps
• Offshoring
• Some companies have pulled back
• Less cost but less productive?
• Fast change difficult to keep up with
• More complex problems, difficult to migrate
  knowledge
• Familiarity with customer needs

7
Overview/Summary of Class topics
8
ISM 158 Overview

• This class considers the role of information in
  business strategy. In particular, we focus on
  decisions regarding information technology and
  information systems to give a business
  competitive advantage over other companies. We
  will focus on case studies to see why some
  businesses are more successful than others in
  building information systems that lead to
  organizational and individual efficiencies.
• We look at how information impacts industries,
  markets and countries, and leads to technology
  development. We develop an understanding of
  design and maintenance of networked
  organizations, including issues of leadership and
  management.

9
Schedule
10
Schedule
11
Schedule
12
Prediction Is Hard

• Who could have predicted?
• Before 1940 That there would be hundreds of
  millions of computers worldwide
• Before 1992 the Web
• Before 1995 Amazon
• The pace of evolution and change in IT is
  blistering
• No sign that it is slowing down

13
Framework for Decisions

• This class and text book has not been about
  predicting the future
• Instead, it is about giving you the frameworks
  to
• Identify opportunities
• Design and deploy technology-based businesses
• Create business value
• Frameworks based on concepts and theory that have
  stood the test of time
• Fundamental management principles still apply,
  even as we embrace the new

14
Key Themes

• Continuous pace of technology evolution requires
  that we confront new choices for designing and
  building industries, markets, organizations
• Business models that dominated the Industrial
  Economy are evolving
• Types of opportunities pursued and technology
  employed strongly influence approach to
  developing, operating, managing IT
• As IT infrastructure becomes more standardized,
  modular, scaleable, there is a shift in IT
  investment priorities and decisions

15
Key Themes (cont.)

• The time required for successful organization
  learning and assimilation of rapidly changing
  technologies limits practical speed of change
• External industry, internal organizational, and
  technological changes are increasing pressure on
  organizations to buy rather than to make IT
  applications and services
• Ability to exploit technology requires high
  levels of engagement and cooperation among four
  key constituencies business executives, IT
  executives, users, technology providers/partners

16
Key Themes (cont.)

• Ability to ensure high levels of security,
  privacy, reliability, and availability is a core
  capability that determines organizations
  ultimate success and survival
• Over the last decade, there has been a
  fundamental shift in IT that has dramatically
  impacted the way
• People access and use technology
• Organizations exploit technology
• Technology is developed and managed