Student Employee Orientation

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Student EmployeeOrientation

• Memorial Student Union
• North Carolina AT State University

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Welcome ...
to all of our student employees.
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Welcome to the Memorial Student Union

• Greetings!!
• On behalf of the Memorial Student Union, I would
  like to commend you on becoming a part of the
  Union Team. Student and full-time staff members
  are expected to provide the highest quality of
  customer service possible within their area of
  responsibility. Employees are expected to
  exhibit sound ethical and professional behavior
  while performing the duties of the position.
• Again, congratulations on your assignment to the
  Union team and we look forward to a successful
  school year here at North Carolina AT State
  University!
• Sincerely,
• Carl Baker
• Executive Director

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Objectives of Orientation

• To acclimate you to the Memorial Student Union
  and to the various units under the Union
  umbrella.
• To explain your responsibilities as a Union
  employee

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Orientation Learning Outcomes

• Be More Confident
• Better Market You as a Future Employee
• Feel More Connected to the Union/University
• Improve Social Skills
• Contributes to Positive Attitude
• Develop Critical Thinking/Problem Solving Skills
• Increased Awareness of Out of Class Learning
  Processes
• Enhanced Work Ethic
• Preparation for Management/Supervision/Acting
  Autonomously

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The Mission of the Memorial Student Union

• To serve as the community center for all
  constituents of the University
• Provide quality services, conveniences and
  amenities for the students, faculty members,
  administrators, alumni and guest of the
  University
• Provides a diversity of services and activities
• Offer room accommodations and setup services for
  events that cover the spectrum from small groups
  meeting to large workshops, or banquets

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How do we achieve our mission?

• Develop, operate, and improve public and program
  spaces where students and the broader University
  community can gather formally and informally.
• Promote an environment in which cultural
  diversity is valued and the uniqueness of the
  individual is respected.

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Core Values

• Student Learning
• Student learning is the primary purpose behind
  everything we do.
• Community
• The development of community (harmonious
  interpersonal relationships among individuals and
  groups, and throughout the university as a whole)
  is a central purpose of our units work.

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Core Values

• Service to Students
• In all its work, the Memorial Student Union puts
  a high value on service to students, who are our
  primary customers. Service to all customers is
  important.
• Commitment to Continuous Improvement
• Memorial Student Union is committed to doing the
  right things right and to continually improving
  quality of service. We believe in teamwork to
  improve efficient operation and to emphasize our
  value for community.

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Role of the College Union

• The community center of the college, serving
  students, faculty, staff, alumni, and guests. By
  whatever form or name, a college union is an
  organization offering a variety of programs,
  activities, services, and facilities that, when
  taken together, represent a well-considered plan
  for the community life of the college.
• The union is an integral part of the educational
  mission of the college.
• As the center of the college community life, the
  union complements the academic experience through
  an extensive variety of cultural, educational,
  social, and recreational programs. These programs
  provide the opportunity to balance course work
  and free time as cooperative factors in
  education.
• The union is a student-centered organization that
  values participatory decision-making. Through
  volunteerism, its boards, committees, and student
  employment, the union offers first-hand
  experience in citizenship and educates students
  in leadership, social responsibility, and values.

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Role of the Student Union Advisory Board (SUAB)

• SUAB provides cultural, social and recreational
  programs to make free time activity and education
  go hand in hand.
• The committees of SUAB are
• Cultural Affairs
• Social Affairs
• Decorations and Environment
• Public Relations and Information
• Film/Video and Photography
• Games and Tournaments
• International and Minority Affairs
• Publicity
• Rules and Regulations.

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Organization Structure
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Vice Chancellor for Student Affairs

• Interim Vice Chancellor
• Dr. Sullivan Welbourne
• Leads a division comprised of 15 units
• Counseling Services
• Dean of Students
• Housing Residence Life
• International Students Scholars
• Memorial Student Union
• Office of Career Services
• Sebastian Health Center
• Student Development
• University Events Center
• Upward Bound
• Veteran Disability Support Services
• Student Support Services
• Multicultural Center
• Orientation 1st Year Experience
• Ronald E. McNair Program

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Memorial Student Union Administration

• Director
• Carl E. Baker
• Assessment
• Budgeting Management
• Contract and Lease Management
• Aggie C-Store
• Aggie One Card
• Wachovia ATM
• General Administration and Supervision of the
  Memorial Student Union
• Homecoming Planning Committee Co-Chairperson
• MLK Planning Committee C-Chairperson
• Marketing
• Policy and Procedure Development
• Strategic Planning

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Memorial Student Union Administration

• Associate Director for Operations
• Vacant
• Supervises Aggie Escorts, Evening/Weekend
  Management Team, Housekeeping Supervisor, Game
  Room Coordinator and the Maintenance Manager
• Building/Equipment/Key Inventory Management
• Capital Project Management
• Facility Management
• Revenue Generation
• Staff Development
• Service Marketing/Development

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Memorial Student Union Administration

• Assistant Director for Programs
• Ralph Brown
• Supervise Program Coordinator and Administrative
  Assistant
• Campus Ministry Coordination
• Graduate Intern Program
• Honda Campus All-Starts Tournament Director
• Homecoming Logistics
• Student Union Advisory Board (SUAB)
  Administration Advisement

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Memorial Student Union Administration

• Director of Intramural Sports
• Robert McNair
• Supervises Aggie Fitness Center Coordinator
• Intramural Sports Programs
• Open Recreation Coordination
• Bowling Team Coach

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Memorial Student Union Administration

• Assistant to the Director
• Carolyn Andrews
• Supervises Office Assistant/Information Services
  Supervisor Accounts Payable/Cashiering Services
• Commuter Student Center Management
• Student Employment Coordinator

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Memorial Student Union Management and Technical
Services

• Union Coordinator
• Raquel Daniels
• Supervises Student Technicians and Computer Lab
  Assistants
• Evening/Weekend Coordination
• Union Audio/Visual Services

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Memorial Student Union Guest Services

• Guest Services Manager
• Vacant
• Event Planning/Logistical Assistance To Union
  Customers
• Service Area Management

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Memorial Student Union Housekeeping

• Housekeeping Supervisor
• Thelma Williams
• Building Services Supervision
• Custom Room Set Ups
• Housekeepers
• Raeford Williams, Delacy Owens, Harry Isaac
• Daily Building Preparation and Upkeep
• Monitors Community Service Workers

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Memorial Student Union Recreation Center

• Game Room Manager
• Tim Phifer
• Supervises Aggie Underground Attendants
• Mechanical Maintenance Repairs  of Aggie Lanes
  
• Indoor Leisure Programs

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Memorial Student Union Maintenance

• Maintenance Manager
• Anthony Womack
• Mechanical and Repairs 
• Housekeeping

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Memorial Student Union Major Campus Programs

• Program Coordinator
• Vacant
• Student Union Advisory Board Program Advisement
• Assistant to the Assistant Director for Programs
• Patricia Wall
• Administrative Assistance
• Department Time Leave Administration

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Memorial Student Union Aggie Fitness Center

• Fitness Center Coordinator
• DeMar Rankin
• Supervises Fitness Center Attendants
• Fitness Program Development

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Memorial Student Union Support Staff

• Office Assistant
• Rachel Johnson
• Administrative Assistance

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Employee Basics
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Work Expectations

• Be on time.
• Be ready to start once you have clocked in.
• Work your assigned shift or get a substitute.
• Wear appropriate attire and name tag.

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Dress Code

• What you are required to wear depends on your
  position. Your supervisor will discuss the dress
  code for your area in more detail.
• Dress professionally
• Work assigned t-shirts and polo shirts are
  required
• Wear name tags if assigned to you
• Appropriate footwear
• Generally, clothes should be clean, neat, and not
  have any holes in them.

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Performance Evaluations

• Evaluations are used as a tool to help employees
  identify areas in which they need improvement and
  to determine merit for pay increases.
• Each employee will be evaluated at the end of the
  semester. Please see your supervisor for details.

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Substitutions

• It is your responsibility to find a qualified
  substitutions if you cannot work your shift
• If you cannot find a substitutions, discuss it
  with your supervisor. You are still responsible
  for the shift, but your supervisor may have some
  suggestions or may be able to work something out.
• Remember ... putting your name on the substitute
  request list does not relieve you from
  responsibility for your shift.
• You may work other peoples shifts and this is a
  great way to pick up extra hours. Remember,
  however, that student employees may work no more
  than 20 hours per week.
• Once you sign up for someones shift on the
  substitution sheet, the shift becomes your
  responsibility.
• If you realize later that you have a conflict, it
  is now your responsibility to find a qualified
  substitute for the shift.

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Emergencies

• If an emergency should arise that keeps you from
  working your assigned shift, contact your
  supervisor immediately.
• Your supervisor will give you instructions on
  what to do if you are unable to contact him/her.

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Resignation

• If you decide that you no longer want to work a
  permanent shift, give your supervisor a written
  note at least two (2) weeks prior to when you
  want to stop working that shift.
• During that period, a replacement will be found
  for you, but you will remain responsible for the
  shift.
• Once a replacement is found, you will be
  contacted and relieved of responsibility for the
  shift.

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Discipline

• Discipline varies from a verbal warning to
  dismissal from employment for student employees,
  depending upon the seriousness of the offense
• It is up to the individual supervisor to
  determine and enforce the disciplinary action for
  each violation
• Should you feel that you have or are being
  treated unfairly regarding disciplinary issues,
  you may appeal to the Executive Director of the
  Memorial Student Union

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The Do Not List

• Show up late for shifts
• Fail to follow verbal or written job instructions
  
• Leave work early without permission
• Falsify time cards/sheets
• Report to work in unacceptable attire
• Engage in inappropriate behavior or dress
• Deliberate insubordination
• Consume or be under the influence of illegal
  drugs or alcohol on the premises
• Theft of University or personal property
• Bring friends to work

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Harassment

• It is a policy of North Carolina AT State
  University that those physically or verbally
  abusing or threatening any person, participating
  in racial or sexual harassment or hazing, which
  includes actions that do or could result in
  mental, emotional, or physical discomfort, will
  be subject to university action.

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We Have A Commitment To Customer Service
How does your attitude and performance help to
attain this goal?
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Attitude

• The way you interact with patrons reflects on the
  unit as a whole.
• When you deal with customers in a pleasant,
  friendly manner, this projects the attitude
  toward customer service that we strive for.

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Who Are Our Priority Customers?

• Students of North Carolina AT State University
• Student Organizations
• Faculty/Staff of NC AT SU
• University Community

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The Customer is not Always Right.But, they
ARE always the Customer.
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What Are Our Services?

• Facilities
• Memorial Student Union and the Aggie Fitness
  Center
• Equipment
• TV/VCRs, Overhead projectors, slide projectors,
  screens, sound systems, lighting, video
  projectors, microphones, mic stands, podiums,
  floor lecterns, table lecterns, tables and
  chairs, linen, skirting, and risers.
• Services
• Aggie Underground, copiers, technical support and
  a vast resource of information.
• Programs
• Movies, concerts, performances, cultural
  exhibits, speakers, dances, award banquets,
  intramurals, orientation, etc.

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Payroll Procedures
After all, you do want to get paid for working
here ... dont you?
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What Can You Expect From Us?

• We understand that you are students and your
  primary goal is to get an education.
• If you feel that you arent being treated fairly
  or if you have a complaint, contact your
  supervisor to discuss the situation.
• We want you to feel comfortable expressing your
  concerns and not to expect retribution for doing
  so.

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Student Employee Advisory Committee

• This new initiative was established to provide
  educational, social, and developmental
  opportunities for Union student employees in
  gaining important transferable skills, such as
  leadership, team building, communication and
  problem solving, which are all vital to student
  success in and outside the classroom.
• It serves as a place for students to promote and
  exchange ideas, discuss issues, and work together
  to provide a full range of services to students
  employees of the Union.

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Student Employee Advisory Committee Objectives

• Serve as a liaison between Union employees and
  management and provide a forum in which members
  can share information about activities, concerns
  and plans.
• Assist in identifying student concerns that
  professional staff should be attuned and work to
  make changes.
• Help in developing information strategies and
  materials to inform student employees about the
  services, functions, activities, and events
  occurring within Union departments.
• Plan, coordinate, and implement education
  social events for student staff.

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Appreciation Programs For You

• Recognition Programs
• Employee of the Month
• Employee of the Year
• Employee Social Events
• End of Semester Celebrations

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Memorial Student UnionWebsite

• For further information about the Memorial
  Student Union, visit our departmental home page
  on the internet at
• http//www.ncat.edu/union

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Memorial Student Union Student Employee
Orientation

• We hope you found this session helpful and
  informative.
• If you think of any other questions or have any
  suggestions for future sessions, please contact
  your supervisor.