Title: Governments Without Boundaries Serving Citizens in a Digital World
1Governments Without BoundariesServing Citizens
in a Digital World
- Presentation to
- e-Governance Task Force
- June 6, 2001
- Michelle dAuray
- Chief Information Officer
- Government of Canada
2Government Services in Canada -- an overview
- The Government of Canada is a large and complex
organization
- 126 federal departments and agencies responsible
for over 1,600 programs and services
- All levels provide services that touch the lives
of Canadians on a daily basis, for example
- Federal -- Income Security, Business Services,
Passports
- Provincial -- Health, Education, Permits
(drivers licence, hunting fishing)
- Municipal -- Water, Utilities, Libraries,
Community Services
3The Government of Canadas commitment...
- The Government will continue to work toward
putting its services on-line by 2004, to better
connect with citizens.
- Speech from the Throne
- January 30, 2001
- This goal sends a clear signal that we mean to
... harness the potential of the Internet.
- Prime Minister Jean Chrétien
- February 2, 2001
to smart government
4Government On-Line supports...
service delivery transformation across all
channels
5Government On-Line means...
- Better service to Canadians -- anywhere, anytime
- Giving Canadian businesses a competitive
advantage
- Supporting public service renewal
- Positioning Canada as an innovative, on-line
country
using technology for the benefit of all
Canadians
6Government On-Line responds to...
Government and Internet
In the last three months, 44 of Internet users
visited a government web site Canada Information
Office, January 2001 72 of Canadians support t
he move to electronic government
Ekos, Fall 2000 87 believe greater use of Inte
rnet / e-mail will improve access to government
information and services Environics, January 2001
- 63 of Canadians (84.5 of youth) recently used
the Internet
- Canada Information Office, January 2001
- Statistics Canada, 2000
- Canadians spend the most time on-line in the
world (5.1 hours per week)
- PricewaterhouseCoopers, Fall 2000
- 69 of SMEs and almost 100 of larger enterprises
use the Internet
- CFIB, August 2000
growing Internet use in Canada
7We need to make it easier for Canadians...
- Canadians must visit more than one level of
government to get services on-line
- 69 say knowing where to start is the biggest
challenge in getting government services
- 67 of Internet users say they should be able to
apply for services from different levels of
government through one website
- 78 believe that the Internet will have a
positive impact on the coordination of services
between levels of government
- 72 believe the Internet will give Canadians a
greater say in decision-making
to access services regardless of jurisdiction
8Jurisdictions are at different stages of
e-government...
- Leadership
- Targets
- Governance
- Common infrastructure standards
- Updated legislative and policy framework
- Communications engagement
- Strategic investment
.but are all focused on common priorities
9A corporate approach is essential...
- Clear political and senior administrative
accountabilities for government-wide targets
- Corporate co-ordination of government action plan
- Departmental leads assigned to develop
government-wide business processes
- Departmental GOL leads to deliver on departmental
accountabilities
- Common framework and metrics and centralized
monitoring
- Consultation, collaboration and partnerships with
key stakeholders
- Timely, transparent, proactive communications
to ensure success
10A sound governance approach with clear
accountabilities...
- Committee of Ministers (Treasury Board) acts as
the management board
- Responsible Minister to appoint External Advisory
Committee
- Committee of department heads provides oversight
function
- CIO co-ordinates government plans, provides
common framework metrics and monitors progress
- Department heads accountable for delivering
through accountability accords (28 core
departments)
- GOL leads to ensure horizontal approaches within
departments
will ensure that GOL objectives are met
11Governments across Canada...
are moving toward e-government
12How do we coordinate across jurisdictions?
- Through forums like the Public Sector Chief
Information Officer Council and the Public Sector
Service Delivery Council, seize opportunities to
work together across levels of government in
Canada to - test innovative service delivery options
- build common solutions to key policy issues
(security, privacy)
- share experiences and best practices
- develop common measurement tool for service
delivery
- Establish joint websites to feature best
practices and lessons learned
- Participate in cross-jurisdictional /
multi-sectoral events to foster collaboration
13Common strategies across jurisdictions -
information sharing
- Connectedness
- Electronic commerce
- Critical mass of services on-line
- Common business processes
- Common IM/IT Infrastructure
- Human resources
- Public/private sector partnerships
14Interjurisdictional GOL initiatives / pilots
under way
- Health Information Network
- Partnership between three levels of government,
community associations, health organizations
- Canada-Ontario Business Registration
Authentication
- Pilot to test public key infrastructure
- Canada Customs and Revenue Agency
- Joint individual tax returns (with 9 provinces, 3
territories)
- Corporate income tax (2 provinces)
- Business registration (4 provinces)
15Emerging GOL opportunities across Canadian
jurisdictions
- Common business processes (i.e. lost wallet,
change of address, business registration,
business start-up)
- Information Management framework
- Authentification framework (including technical
interoperability)
- Critical information and infrastructure
protection
- Common measurement tool for service standards and
benchmarking on-line progress
- Common tool kits (i.e. privacy impact assessment,
best practices for ESD on shared web site)
- On-line procurement (opportunities for shared
service)
16Emerging GOL opportunities internationally
- Exchange of information and best practices
- Interjurisdictional interoperability
- Trilateral (Canada-US-Mexico)
- PKI forum
- Private sector (i.e. ITAC-ITAA)
- North America as geographic basis for
cross-border service initiatives
17Governments Without BoundariesServing Citizens
in a Digital World
- Presentation to
- e-Governance Task Force
- June 6, 2001
- Michelle dAuray
- Chief Information Officer
- Government of Canada