Governments Without Boundaries Serving Citizens in a Digital World

1
Governments Without BoundariesServing Citizens
in a Digital World

• Presentation to
• e-Governance Task Force
• June 6, 2001
• Michelle dAuray
• Chief Information Officer
• Government of Canada

2
Government Services in Canada -- an overview

• The Government of Canada is a large and complex
  organization
  
• 126 federal departments and agencies responsible
  for over 1,600 programs and services
  
• All levels provide services that touch the lives
  of Canadians on a daily basis, for example
  
• Federal -- Income Security, Business Services,
  Passports
  
• Provincial -- Health, Education, Permits
  (drivers licence, hunting fishing)
  
• Municipal -- Water, Utilities, Libraries,
  Community Services

3
The Government of Canadas commitment...

• The Government will continue to work toward
  putting its services on-line by 2004, to better
  connect with citizens.
  
• Speech from the Throne
• January 30, 2001
• This goal sends a clear signal that we mean to
  ... harness the potential of the Internet.
  
• Prime Minister Jean Chrétien
• February 2, 2001

to smart government
4
Government On-Line supports...
service delivery transformation across all
channels
5
Government On-Line means...

• Better service to Canadians -- anywhere, anytime
• Giving Canadian businesses a competitive
  advantage
  
• Supporting public service renewal
• Positioning Canada as an innovative, on-line
  country

using technology for the benefit of all
Canadians
6
Government On-Line responds to...
Government and Internet
In the last three months, 44 of Internet users
visited a government web site Canada Information
Office, January 2001 72 of Canadians support t
he move to electronic government
Ekos, Fall 2000 87 believe greater use of Inte
rnet / e-mail will improve access to government
information and services Environics, January 2001

• 63 of Canadians (84.5 of youth) recently used
  the Internet
  
• Canada Information Office, January 2001
• Statistics Canada, 2000
• Canadians spend the most time on-line in the
  world (5.1 hours per week)
  
• PricewaterhouseCoopers, Fall 2000
• 69 of SMEs and almost 100 of larger enterprises
  use the Internet
  
• CFIB, August 2000

growing Internet use in Canada
7
We need to make it easier for Canadians...

• Canadians must visit more than one level of
  government to get services on-line
  
• 69 say knowing where to start is the biggest
  challenge in getting government services
  
• 67 of Internet users say they should be able to
  apply for services from different levels of
  government through one website
  
• 78 believe that the Internet will have a
  positive impact on the coordination of services
  between levels of government
  
• 72 believe the Internet will give Canadians a
  greater say in decision-making

to access services regardless of jurisdiction
8
Jurisdictions are at different stages of
e-government...

• Leadership
• Targets
• Governance
• Common infrastructure standards
• Updated legislative and policy framework
• Communications engagement
• Strategic investment

.but are all focused on common priorities
9
A corporate approach is essential...

• Clear political and senior administrative
  accountabilities for government-wide targets
  
• Corporate co-ordination of government action plan
  
  
• Departmental leads assigned to develop
  government-wide business processes
  
• Departmental GOL leads to deliver on departmental
  accountabilities
  
• Common framework and metrics and centralized
  monitoring
  
• Consultation, collaboration and partnerships with
  key stakeholders
  
• Timely, transparent, proactive communications

to ensure success
10
A sound governance approach with clear
accountabilities...

• Committee of Ministers (Treasury Board) acts as
  the management board
  
• Responsible Minister to appoint External Advisory
  Committee
  
• Committee of department heads provides oversight
  function
  
• CIO co-ordinates government plans, provides
  common framework metrics and monitors progress
  
• Department heads accountable for delivering
  through accountability accords (28 core
  departments)
  
• GOL leads to ensure horizontal approaches within
  departments
  

will ensure that GOL objectives are met
11
Governments across Canada...
are moving toward e-government
12
How do we coordinate across jurisdictions?

• Through forums like the Public Sector Chief
  Information Officer Council and the Public Sector
  Service Delivery Council, seize opportunities to
  work together across levels of government in
  Canada to
• test innovative service delivery options
• build common solutions to key policy issues
  (security, privacy)
  
• share experiences and best practices
• develop common measurement tool for service
  delivery
  
• Establish joint websites to feature best
  practices and lessons learned
  
• Participate in cross-jurisdictional /
  multi-sectoral events to foster collaboration

13
Common strategies across jurisdictions -
information sharing

• Connectedness
• Electronic commerce
• Critical mass of services on-line
• Common business processes
• Common IM/IT Infrastructure
• Human resources
• Public/private sector partnerships

14
Interjurisdictional GOL initiatives / pilots
under way

• Health Information Network
• Partnership between three levels of government,
  community associations, health organizations
  
• Canada-Ontario Business Registration
  Authentication
  
• Pilot to test public key infrastructure
• Canada Customs and Revenue Agency
• Joint individual tax returns (with 9 provinces, 3
  territories)
  
• Corporate income tax (2 provinces)
• Business registration (4 provinces)

15
Emerging GOL opportunities across Canadian
jurisdictions

• Common business processes (i.e. lost wallet,
  change of address, business registration,
  business start-up)
  
• Information Management framework
• Authentification framework (including technical
  interoperability)
  
• Critical information and infrastructure
  protection
  
• Common measurement tool for service standards and
  benchmarking on-line progress
  
• Common tool kits (i.e. privacy impact assessment,
  best practices for ESD on shared web site)
  
• On-line procurement (opportunities for shared
  service)

16
Emerging GOL opportunities internationally

• Exchange of information and best practices
• Interjurisdictional interoperability
• Trilateral (Canada-US-Mexico)
• PKI forum
• Private sector (i.e. ITAC-ITAA)
• North America as geographic basis for
  cross-border service initiatives

17
Governments Without BoundariesServing Citizens
in a Digital World

• Presentation to
• e-Governance Task Force
• June 6, 2001
• Michelle dAuray
• Chief Information Officer
• Government of Canada