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Skills for Change Leadership Leadership and the
eAgenda or Schizophrenia in eGovernment Using
the National Strategy for Local e-Government
Medicine
Skills for Change Leadership Leadership and the
eAgenda or Schizophrenia in eGovernment Using
the National Strategy for Local e-Government
Medicine
Skills for Change Leadership Leadership and the
eAgenda or Schizophrenia in eGovernment Using
the National Strategy for Local e-Government
Medicine
Skills for Change Leadership Leadership and the
eAgenda or Schizophrenia in eGovernment Using
the National Strategy for Local e-Government
Medicine
Skills for Change Leadership Leadership and the
eAgenda or Schizophrenia in eGovernment Using
the National Strategy for Local e-Government
Medicine
Chris Haynes Senior Advisor on eGovernment _at_
Office of the Deputy Prime Minister Senior Vice
President SOCITM
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REAL E-GOVERNMENT?.. 1. You haven't played
solitaire with real cards in years. 2. You have a
list of 15 phone no.s to reach your family of
three. 3. You've sat at the same desk for four
years and worked for three different
companies. 4. Your CV is on a disk in your
pocket. 5. You learn about your redundancy on
the internet. 6. Free food left over from
meetings is your staple diet. 7. Your boss
doesn't have the ability to do your job. 9.
Contractors outnumber permanent staff and are
more likely to get long-service awards. 10. Chief
Officer salaries are higher than all the Third
World countries annual budgets combined. AND THE
CLINCHERS ARE 11. You read this entire list, and
kept nodding and smiling. 12. As you read this
list, you think about copying it to your
friends 13. You will send this as an email to a
friend that never talks to you any more, except
to send you jokes from the net. 14. You are too
busy to notice there was no number 8. 15. You
actually looked back to check that there wasn't a
number 8
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Or ?
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The Challenge ?
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Origins of eGovernment 80s Central Government
Disaffection with Local Government CCT, Best
Value (Whack em and Hack em) oh look here comes
eCommerce ! Late 90s New Labour Governments
Modernisation Agenda (a single message to
all) oh look here comes eBusiness !
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The importance of Direction (National Strategy)
Regional Government
IRT
Skill Set 1. Understanding the Agenda (s) Whose
agenda, What Agenda, Merging Agendas Information,
Information, Information
Gershon
Every Child Matters
CPA 2
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The Leadership Agenda in eGovernment

• Modernise Your Council
• Transform your services
• Transform your organisation
• Work in Partnership

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The Leadership Agenda in eGovernment

• Modernise your council
• Transform your services
• Process/Cost Management
• Image/PR
• Perspiration/Inspiration
• Transform your organisation
• Work in Partnership

Skill Set 2. Service Transformation Skills BPR,
Financial, Marketing, Team Building (Got to have
some grasp of the tech skills) Plan, Perform,
Proselytize
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The Leadership Agenda in eGovernment

• Modernise your council
• Transform your services
• Transform your organisation
• identify, isolate and eradicate (where possible)
  eGovernment energy drain (silos, decision making)
• develop a leadership culture (that wasnt the
  week)
• constantly review purpose and process
• Work in Partnership

Skill Set 3. Organisational Transformation
Skills Political, Power Management, Visioning,
Planning Orchestrate, Operate, Organise
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The Leadership Agenda in eGovernment

• Modernise your council
• Transform your services
• Transform your organisation
• Work in Partnership
• Vision Working - LSP, PPP etc.
• Acquisition - eGovernment Network
• Practical - Procurement

Skill Set 4. Partnership Skills Positioning,
Trust Management, Planning, Performance Assess,
Accord, Assimilate, Agree
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Real Leadership Not CEs/IPAQs
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The National Strategy - e Leaders
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Leadership Understanding
Business Process Mapping
Skill Set 5. Customer to Business
Understanding Who, When, Why, How.
Planning Strategy
ESD Toolkit
2005 Target
Core Interaction Systems
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Vision and Act
National Project Alignment
Web/Portal
Skill Set 6. Strategy Management Strategy
Topology, Interlock, Renewal
Access/Take Up Approach
Access Infrastructure
Channel Rationalisation
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Dealing with sticky issues.NOW !
Security Authentication Get going now
Skill Set 7. Risk Taking, Boldness What Risk,
What real challenge
Gateway/LGol.Net
Smart Card/ID Card Planning
Multi Agency Framework
Broadband Infrastructure
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Developing key enablers Roadmap approach
CRM core Approach
eGovernment Roadmap not the what but the way
Skill Set 8. Plan and Roadmap Big Picture
Management
Innovation
Mobile Working is a key
eGovernment Standardsdont miss em
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Base Camp on Mount F2B Office
Straight Thru Financials in/out
HR/Employee Systems
Skill Set 9. Trust Management Who, When, Why, How.
Leave this to Mechanics !!! (but be clear what is
required and resource !!!)
Core Databases Consolidation
Office System blown out
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eGovernment will only be achieved, used and
successful thru people.
Embed BPR Skilling/Process Mgt Approach (organisat
ion, useful brake etc.)
ICT Culture Change standards, IT for ALL, the IT
Dictator
Skill Set 10. Leadership (the retro model) From
the front !
Leaders
Internal PR Marketing
Remember partnership check (ie ICT, Plans,
approach, procurement)
Embed eLearning systems/approach
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Do we have understanding ?
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Waht is udnersatnidng ? Aoccdrnig to a
rscheearch at Cmabrigde Uinervtisy, it deosn't
mttaer in waht oredr the ltteers in a wrod are,
the olny iprmoetnt tihng is taht the frist and
lsat ltteer be at the rghit pclae. The rset can
be a total mses and you can sitll raed it wouthit
porbelm. Tihs is bcuseae the huamn mnid deos not
raed ervey lteter by istlef, but the wrod as a
wlohe. The point ?
eGovernment leadership is not just knowing the
right words
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eGovernment Leadership Model
Develop A Recognition Role
Chase the Ace
Look for Leaders
Big Game Hunting
Media/Community Involvement
Share Vision with Stakeholders
Develop Team Thinking Approach
Develop Promotional Model
Share Vision with Key Suppliers
Develop A Reward/Support Model
Get Suppliers to Share Risk/Reward
Get ODPM/LGA/OeE on side
Develop Partnership/Leadership Buddies
Sell Ideas
Develop Influence
Chase Money/Resources
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eGovernment and theleadership challenge final
thoughts

• Putting value on change

• Ongoing Mgt your Leadership Framework

• WoodenTop Issues (That was the week..)

• Public Service Leadership Style !

• Invest in Ideas/ Dont witch-hunt failure

• Leading a changing organisation is like .

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Questions Answers (hopefully!!)
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Further Information

• Chris Haynes - chris.haynes_at_odpm.gsi.gov.uk
• Webwww.localegov.gov.uk
• eMaillocalegov_at_odpm.gsi.gov.uk