Wish I Knew Then What I Know Now

1
Wish I Knew ThenWhat I Know Now

• CRS Summer Conference
• August 8, 2006

2
Contact

• Betty Larkin
• CRS
• Virginia Beach Central Academy
• Former Math Teacher
• 473-5058 ext. 64259
• elizabeth.larkin_at_vbschools.com (edlarkin)

3
Acronyms

• ADUC Active Directory Users and Computers
• ARS Assessment Reporting System
• ARDT Algebra Readiness Diagnostic Testing
• DOT Department of Technology
• ETT Educational Technology Team
• ITC Instructional Technology Coordinator

4
10 Most Important Things toTeach Your Users
http//articles.techrepublic.com.com/5100-10877-60
78546.html

• Reboot before calling for help
• Know procedures for reporting problems
• Keep your password safe
• Construct secure passwords
• Practice safe computing while traveling

5
10 Most Important Things toTeach Your Users
(page 2) http//articles.techrepublic.com.com/5100
-10877-6078546.html

• Prevent loss of data
• Observe usage policies
• Exercise care in sending emails
• Protect against viruses, phishing, malware and
  other nasties

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10 Most Important Things toTeach Your Users
(page 3) http//articles.techrepublic.com.com/5100
-10877-6078546.html

• 10. Remember that CRSs work most
• effectively when supplied with chocolate

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ADUCActive Directory Users and Computers

• To get it email Marty Smith or follow these
  directions
• To use it to change a password for a teacher
  begin by opening the program using the desktop
  icon that looks like a toolbox with a hammer

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Install ADUC

• Follow this link  http//adldcs01/packages\VBPS\A
  DUC Customized for CRS's
• Click on AdminPak.msi
• Click next and agree to the licensing.  One last
  click of next and youll see the installation
  take place.
• That installs a group of utilities used for
  managing Active Directory.  You have been granted
  rights to a specific piece called the Active
  Directory Users and Computers.  (Super-geeks call
  it ADUC for short.)  Click Finish when its done.
  
• Depending on your school, open the appropriate
  school folder  Elementary School, Middle School
  or High School.
• In there youll see all the schools listed.  Find
  yours.  This is a file called an MSC.  Think of
  it as a TEMPLATE that you use to see ADUC
  through.  This doesnt need to be installed, just
  copied to your PC.  You may put it wherever you
  like on your PC. 
• Click on your MSC file.  When the dialog opens,
  choose SAVE and point to the location to which
  you wish to save it.

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ADUC (page 2)

• To use it to un-lock a student account
• Click on the magnifying glass next to the funnel
  Find objects in active directory.
• Click on the dropdown menu and select vbstudents,
  not teachers .

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ADUC (page 3)

• Enter either name or perm number then click Find
  Now.
• Double click on the student, then go to the
  Account tab.

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ADUC (page 4)

• Uncheck the box that says Account is locked
  out.
• OKOKOK

12
ADUC (page 5)

• Disable Student Account

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Outlook

• Inbox
• Folders
• Colors
• Rules and Alerts
• Calendars

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PXE

• To pxe or not to pxe
• Contact Mary McElligott ?
• Link to detailed directions
• Restart the computer thawed and press F12
• When the rotating slash appears, press F8 for
  choices
• Follow onscreen directions

15
Network

• Segments
• PXE reps
• WEP codes for laptops

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PXE Reps

• Know barcode (name of computer)
• Know location (inventory)
• Know segment

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Configure Laptop for Wireless

• Boot thawed
• Double click wireless NIC in system tray or
  access through right clicking My Network Places,
  choose Properties, right click Wireless, and
  choose Properties
• Choose Wireless Network Tab click Add
• Enter Network Name (look at another laptop)
• Uncheck the box that says The key is provided
  for me automatically.
• Change Key index to 1.
• Enter Network Key 1b2b2b4bcff1b2b2b4cff1b2bff
  confirm Network Key.
• Click OK reboot and login.

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BIOS

• BIOS password

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Software Where is it?Should you get it,
install it or ask for help?

• \\adldcs0\Packages

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Computers not seeing the Network?

• D-Link
• Wireless bridge
• Cables

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Who?

• Brett Brickey
• Carolyn Cox
• Help Desk
• Trudy Mahoney
• Mary McElligott
• Margaret Neumann
• Paul Roxer
• Marty Smith
• Bill Stobo

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Brett Brickey

• SASI, Gradebook, Destiny, Student Portal, WISE,
  Buyspeed, Crystal Enterprises, LaserFiche, ARS,
• Email or HelpDesk is best!
• Response is usually email with cc to ITC
• working emails from most recent to oldest
• Do you really, really need to contact fast?
• Send request through ITC

23
Carolyn Cox

• Field Services Coordinator
• Phone [phone]
• Email Carolyn.Cox_at_VBSchools.com
• SOL
• DeepFreeze trouble-shooting and console
  installation
• Anything involving inventory data analysis
• Oversight of replacement projects

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Help Desk
Before this
Do this

• Phone [phone] (option 2)
• Email helpdesk_at_vbschools.com
• HEAT ticket
• General rule of thumb Troubleshoot technical
  problem for 10 minutes no progress? Call or
  email Help Desk.

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Trudy Mahoney

• Phone [phone]
• Email Trudy.Mahoney_at_VBSchools.com
• Inventory
• Survey items

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Mary McElligott

• Desktop Support Supervisor  
• TIP Dont work on an issue until youre
  frustrated.  Troubleshooting problems can be a
  big part of the day, sometimes a quick call to
  the help desk or an email can get someone on the
  right track. 
• Phone (W)263-1953 (C) 641-3398
• Email Mary.McElligott_at_VBSchools.com
• Specific computer hardware issue or user
  privileges or need an immediate response the
  Help Desk.

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Margaret Neumann

• Data Tape Administrator
• Restores files (deleted or dragged to another
  folder)
• Phone [phone]
• Email mneumann_at_VBSchools.com
• Contact through HEAT or Help Desk unless an
  emergency

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Paul Roxer

• Computer Security Specialist
• Phone [phone]
• Email proxer_at_vbschools.com
• Bypassing security

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IE UNFILTEREDINTERNET ACCESS

• At present, CRSs may access downloads.com using
  the following instructions and the special login
  and password assigned to them. This login and
  password should not be shared with anyone. This
  is not a separate network login remain logged
  into the network as yourself.
• Step 1 Start Internet explorer as usual.
• FIRST TIME ONLY!
• Click on Tools
• Select Internet Options
• Click on the Connections tab (at the top)
• Click on the LAN Settings option
• Make sure the Use a proxy server setting is
  checked
• Click on the advanced button
• Make sure 10.91.100.12 is in each address box
  and 8002 is in the first (HTTP) port box
• Click OK
• Click OK
• Click OK
• Step 2 Type http//10.91.100.128002/admin in
  the location box near the top of the IE screen,
  and press enter.
• Step 3 Click in the User Name box and type
  your I-Gear login name.
• Then click in the password box and type your
  I-Gear password.
• Press tab twice
• Then click on login or press enter.
• NOTE Once logged in you will receive a dialog
  box telling you that you have insufficient
  permissions. This is normal, just ignore it.

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Marty Smith

• Customer Support Coordinator
• Phone [phone]
• Email Marty.Smith_at_VBSchools.com

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Bill Stobo

• Division master
• 263-1657
• Email William.Stobo_at_VBSchools.com

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Where is it?

• HSCRS SharePoint
• CRS Conference
• Bettys Newsletters
• Accessing vbcps.net

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Testing Responsibilities

• Preparation
• Laptop batteries
• Configuration desktops and laptops
• Inventory requests
• Audio prep
• Administration
• Available to troubleshoot and call in technical
  problems

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Group Policies

• Examples of types of things that can be done
• Install software to specific computers.
• Disable Java Update balloon.
• Disable Adobe Acrobat Reader Update checks. 
• Disable printer balloons.
• Disable balloon feedback on taskbar.
• Allow printing from any login.

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Run Install from another Computer

• First enable sharing for the drive. 
• Start My Computer
• Right click on the CDROM Drive (d\)
• Choose Properties and then click on sharing
• From any computer, you go to Start, Run and type
  in two back slashes, the computer name, another
  slash, and the drive letter.  So if you want to
  see whats in a CD drive at Central Academy, you
  would type \\HCADI\D where
  represents the barcode of the computer with the
  shared drive.  So you remote into a computer,
  type that in, and you get to your CD drive. 

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ChangeAdministratorPassword

• Go to RUN
• Type in Control userpasswords2
• Hit enter
• You (or any student who knows about it) can now
  reset the administrator password.

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Content Advisor Password

• Run RegEdit
• HKEY_LOCAL_MACHINE
• SOFTWARE
• Microsoft
• Windows
• CurrentVersion
• Policies
• Ratings
• Delete the entry in the right window called
  Key.
• Reboot.

38
Restoring ord'sNormal.dot template

• Ever unintentionally saved changes to Word's
  global template, Normal.dot?
• The easiest way to restore the Normal.dot
  template to its original state may surprise you
• Delete it!

39
ARS Opscan(Assessment Reporting System)

• VBCPS information
• vbcps.net
• Applications
• Assessment Reporting System
• Online support at Pearson NCS

40
New Monitors

• Rotating Windows screen
• Disable, one monitor at a time
• Control Panel
• Click on video card icon (DMA)
• Go to display settings
• Uncheck option to enable rotation

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Folders Rights

• Create a folder
• Right click on the folder
• Go to Properties
• Go to Security
• Go to Advanced
• Copy inherited rights
• Then edit, or delete and add or modify as needed

42
Access to VBCPS Sites from Home

• Intranet
• SharePoint
• Uninstall Google Accelerator (if downloaded)
• Login using _at_vbstudents or _at_vbschoo
  ls
• AOL problems
• Login to AOL
• Close AOL explorer window and open IE

43
WinXP Installer CleanUp

• Not able to remove or uninstall an application in
  Windows XP?
• Download the Windows Installer CleanUp Utility
  from the Microsoft Download Center.
• Locate and run msicuu2.exe to install the Windows
  Installer CleanUp Utility.
• Locate and launch the Windows Installer CleanUp
  Utility on the Start menu.
• From the Windows Installer CleanUp Utility
  window, locate the application in the list and
  click the Remove button.
• Once the application has been removed, click the
  Exit button to close the utility.

44
Computers

• To conserve energy, computers and monitors should
  be turned off each day.
• Question about how long someone has been logged
  in?
• Use altctrldel from any desktop to see how long
  a user has been logged in.

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MOST IMPORTANT TIP

• You can catch more flies with honey than with
  vinegar.

46
Thanks

• Kim Adams
• Joe Black
• Deborah Bravo
• Brett Brickey
• Carolyn Cox
• Marilaine DeGuia
• Frank Downs
• Janene Gorham
• Nancy Hicks
• Jennifer Lowton
• Jim Maxey
• Mary McElligott
• Mindi Stevens
• Bill Stobo