Agilent and Ellacoya Monitor, Manage and Control MultiService IP Networks

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Agilent and EllacoyaMonitor, Manage and Control
Multi-Service IP Networks
Agilent AssuranceSolutions Division

• Donna Bastien
• Director, Agilent ASD
• Alistair Scott
• NgN Business Manager, Agilent ASD

Ellacoya Networks
Fred Sammartino VP of Marketing and Product
Management, Ellacoya Networks
Globalcomm June 5 - 7, 2006
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Agenda

• Update on Agilent
• Update on Ellacoya
• The News Today
• Agilent/Ellacoya to provide an Integrated
  Solution to Monitor, Manage and Control
  Multi-Service IP Networks
• Agilent to OEM Ellacoyas IP Service Control
  System, and sell and service Ellacoya products
  under the Agilent brand

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AgilentThe Worlds Premier Measurement Company
Communications
Electronics
Life Sciences and Chemical Analysis
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Agilent OSS Market Leadership
OSS Assurance
Source OSS Observer
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Understanding the Customer Experience
dont guessmeasure it!
Exceptions (Network Monitoring)
Service Usage
Call Transaction Simulation
Handsets, PCs Set-Top Boxes
Network Links
Network Devices
Inferred Experience
Measured Experience
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About Ellacoya Networks
The Company
Founded in 1999 Sales headquarters in US, UK,
Singapore and Japan ISO 9001 Certified
Experienced leadership team from Alcatel,
Tellabs, ADC, Cisco, HP, Lucent, Motorola,
Nortel, Siemens, Juniper, TI Investors Atlas,
Bell Canada Capital, Canaan Partners, Flagship,
Lightspeed Venture
History
Markets
Markets ISP/Telco, Cable, Wireless
Broadband Customers Deployed in over 100
Service Providers
Ellacoya e30 DPI service element Service Logic
Software Management Additional software plug-in
modules,
including Voice Quality Reporting
Products
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Ellacoyas Value Proposition for Broadband
Providers
Enables Carrier Transition from
commodity Broadband Transport Provider to
high margin Broadband Services Provider

• ROI in under 12 months

Higher ARPU Increased margins Expanded service
portfolio Improved Brand
NewServices
CapEx and OpEx savings ROI in service and customer experience Reduced Churn
Manage Bandwidth
Report activity by application and subscriber
Optimize network planning and engineering
Understand cost points / revenue potential, per
sub
Monitor Report
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Todays News
TodaysNews!
Agilent/Ellacoya OEM Agreement and Integrated
Solution to Monitor, Manage and Control
Multi-Service IP Networks
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Agilent Technologies and Ellacoya
Networksannounce the first integrated assurance
solution to monitor, manage and control
multi-service broadband networks.
Ellacoya Deep Packet Inspection
Subscriber traffic
Subscriber traffic
Internet
Policy-based copy of Selected Traffic
Agilent Deep Packet Analysis

• Ellacoya Deep Packet Inspection (DPI)
• Purpose built hardware for wire-speed performance
  and real-time data inspection
• Agilent Deep Packet Analysis (DPA)
• Software-based solution for maximum flexibility
  and detailed application analysis

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What do Service Providers Need Today?

• Tools to fully monitor, manage and control their
  network
• Information necessary to enable new assured
  services
• Improve troubleshooting times
• Provide a seamless experience between landline,
  wireless and IP networks for all services

What does the DPI/DPA Solution Provide Today?

• DPI categorizes all users and all services all
  the time
• Find the needle in the haystack for a
  particular users data
• Manage peer-to-peer abusive traffic, prioritize
  real-time voice and video
• DPA analyzes data patterns for selected users and
  services
• Analyze selected data allowing Service Provider
  to take fine grained action
• Trace call signaling across TDM and IP networks

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Customer Example Poor call audio quality

• .

Customer complains about poor audio
Inspect the network and Analyze the call
connection data
Network VoIP Quality Report
NgNAS Detailed Analysis

• Determines problem is caused by upstream jitter

• Determine the exact time periods that the call
  attempts were made and confirm packet loss as
  cause from call data.

• Occurs during peak hours
• Identify services competing for bandwidth

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Ellacoya e30 DPI Highlights
Ellacoya e30 Service Element
Example Network Usage Reports
Carrier Class, NEBS 3 / ETSI Certification Multipl
e Redundancy Options Custom-hardware for Flow
Lookup, Signature Detection GigE Line Rate Packet
Inspection and Classification Auxiliary Port with
Dedicated Network Processor for Policy-based
Packet Mirroring
VoIP Usage by Application
Active VoIP Subscribers
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Ellacoya VoIP Quality Reporter (VQR)

• Records per-call metrics in central DB
• Source/Destination IP
• Subscriber Radius ID or CM MAC
• VoIP provider
• Start time and duration
• Codec
• Jitter
• Packets dropped
• Call quality score
• Records intra-call data Jitter and packets
  dropped every 5, 10, 30 or 60 seconds
• SNMP monitors selected calls in real-time
• SNMP trap for real time notification of problems

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Agilent DPA NgN Analysis System
Monitor and Troubleshoot Carrier Grade VoIP
Networks
Connectivity Issues

• Real-time and historical call analysis
• Troubleshooting

• Auto detect and alarm on abnormal network and
  service behavior
• Integrated troubleshooting capability for
  efficient problem resolution

• Concise intuitive presentation of customer
  end-to-end call across network
• Generate fully documented record for each call to
  aid vendor resolution

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Agilent DMT Web Analysis System
Monitor and Troubleshoot Web-based Services
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Summary Integrated Packet Inspection and Analysis

• The combination of DPI and DPA arms Service
  Providers with the monitoring, management and
  control of their IP traffic needed to manage
  growth and deploy new service offers
• Characterize IP traffic per application and per
  subscriber
• Control bandwidth to improve performance and
  manage costs
• Perform detailed analysis for troubleshoot and
  service assurance
• Complete solution requires integration of
  different product architectures
• Ellacoya hardware-based DPI solution for
  policy-based packet inspectionwith speed and
  performance
• Agilent software-based DPA solution for maximum
  application detail and flexibility
• The most immediate opportunities are for triple
  play IP services
• Agilent will OEM Ellacoyas IP Service Control
  System, and sell and service Ellacoyas products
  under the Agilent brand