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Understanding and Implementing Citrix Password Manager 4'0

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One of the top nursing home / hospice operators and contract therapy providers in the US ... at www.citrixiforum.com Monday, October 10 (please provide feedback) ... – PowerPoint PPT presentation

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Title: Understanding and Implementing Citrix Password Manager 4'0


1
Understanding and Implementing Citrix Password
Manager 4.0
  • Paul Wilson Ed Zimny
  • Product Development Team
  • Citrix Systems

Don Griffin, MCSE, MCNE, IEEEDirector, IT
Infrastructure / R D Beverly Enterprises
2
Introduction
  • Paul Wilson, Sr. Test Engineer for Password
    Manager at Citrix Systems
  • Ed Zimny, Sr. Products Manager for Password
    Manager at Citrix Systems
  • Don Griffin, Director, Infrastructure Research
    and Development at Beverly Enterprises

3
Objectives
  • Identify the benefits of Password Manager in the
    enterprise environment.
  • Identify the main components and secure
    architecture of Password Manager
  • Complete basic administrative tasks using the
    Password Manager console
  • Configure and demonstrate selectedPassword
    Manager features

4
Agenda
5
Password Manager Overview
Single Sign-On to Windows,Web and host-based
applications
Access to Any Application
One Primary Logon
Windows
Citrix Advanced Access Control
Citrix Advanced Access Control
Web
Distinct credentials for each backend
application/resource
Biometric
Smart Card
Host
Token
6
Password Manager New Features
  • Password Manager 4.0
  • Self-service Password Reset
  • Hot Desktop
  • Automatic Key Recovery
  • Password Manager 4.1
  • Account Unlock
  • Batch Credential Provisioning
  • Integration with User Provisioning Products
  • Password Expiration
  • Java Support

7
Benefits of Password Manager
  • Increases IT Security
  • Facilitates Regulatory Compliance
  • Best End User Access Experience
  • Compatibility and Extensibility
  • Quick ROI

8
Agenda
9
Architecture Components
  • Agent
  • Console
  • Central Store
  • Service

10
Architecture Agent
  • Enterprise SSO to secondary applications
  • GINA-based Authentication
  • Intelligent Agent Response

11
Architecture Console
  • Manage identity verification
  • Define password policies
  • Manage application definitions
  • Define user configurations

12
Architecture Central Store
  • Stores console administrative data
  • Stores user data from agent and service
  • Central location for synchronization process
  • Supported Types
  • AD
  • NTFS/Novell fileshare
  • LDAP

Central Credential Store
CredentialSynchronization
Local Credential Store
13
Architecture Service
  • Uses proven XTE service
  • Support for optional features
  • Account Self-Service
  • Key Management
  • Data Integrity
  • Password Provisioning
  • Fault-tolerant stateless design

14
Architecture Putting it Together
15
Agenda
16
Managing Objects
  • Application Definitions
  • User Configurations
  • Password Policies
  • Identity Verification

17
Managing Applications
  • Application Definition Tool (ADT)
  • Application Types
  • Configuring a Basic Windows Application
  • Configuring a Basic Web Application

18
Managing Users
  • Agent Behavior settings
  • New names for old settings
  • Mapping in Admin Guide
  • Application Groups
  • Initial Credential Setup
  • Password Sharing
  • Delete User Credentials

19
Managing Password Policies
  • Default
  • Domain
  • Custom
  • Expiration

20
Managing Identity Verification
  • Self-Service Password Reset
  • Key Recovery Methods
  • Identity Verification
  • Previous Password
  • Automatic Key Recovery

21
Agenda
22
Beverly Enterprises
  • Don Griffin, MCSE, MCNE, IEEEDirector, IT
    Infrastructure / R D

23
Who Is Beverly Enterprises ?
  • Beverly Enterprises, Inc. and its operating
    subsidiaries comprise a leading provider of
    healthcare services to the elderly in the United
    States
  • One of the top nursing home / hospice operators
    and contract therapy providers in the US
  • 350 facilities
  • 32 states and the District of Columbia
  • 43,000 associates

24
Beverly and Citrix . A Success
A Complete Access Solution Partner
  • Citrix Presentation Server
  • Citrix Password Manager
  • Citrix Secure Access Manager
  • Citrix Access Gateway Secure Gateway
  • Citrix Conferencing Manager
  • Citrix GoToMeeting

25
Solving New Legislation Requirements with Citrix
  • SOX
  • HIPAA
  • Solutions
  • Centralization/Regionalization
  • Keep Data Secure But Lower Your Exposure
  • Maximize All Access Vehicles
  • Turn older PCs into locked-down dumb terminals
    with no company data allowed locally.

26
But Access Challenges Remain
Login / Password Struggles
  • Disproportional Amount Of Security Related Help
    Desk Calls
  • Top Help Desk Issue
  • High Turnover Exacerbates Problem
  • 30 to 40 Percent
  • Many Applications Without Pass-Through Security
  • Some 3rd Party
  • Some Home-Grown
  • Business Innovations
  • Lets try this vendor, ..OK??

27
Password Manager Hits The Mark
  • Easy Deployment
  • First Piloted Using Share Directory
  • Full Rollout Was Active Directory
  • 30-Day Deployment
  • All Remote
  • No Feet On Street
  • Deployed to Systems Accessed By 38,000 Employees
  • Enabled Single Sign-On for Email, 3rd Party
    Applications, Web Apps, Terminal Emulation.
  • Help Desk Calls (Password Resets) Reduced by 28
    in 90 Days With Continued Downward Trend

28
What About After Its Deployed?
  • Password Manager Flexible - Easy To Adjust
  • Scenario
  • Recently, A Regulatory Change Required Deployment
    Of A New Version Of Our Primary Clinical
    Application.
  • This Application Is Used Daily by A Majority Of
    Our Healthcare Staff And Was Serviced By Password
    Manager
  • We Had A Quick Regulatory Deadline To Meet
  • Problem
  • Vendor Changed A Key Field That Required Us To
    Adjust Password Manager
  • Solution Adjustment Made Deployed In 30 Min.

29
Agenda
30
Before you leave
  • Feature demonstrations are next
  • Session surveys are available online at
    www.citrixiforum.com Monday, October 10 (please
    provide feedback)
  • Download presentations from the iForum website on
    Tuesday, October 11
  • TechLab Hours Mon 1200p-300p Tues
    1000a-400p Mandalay Bay Ballroom I
  • Breakout session handouts are located at the
    Breakers Registration Desk South

31
Questions
32
Feature Demonstrations
  • Self-Service Password Reset
  • Account Unlock
  • Password Change with Automatic Key Recovery
  • Hot Desktop
  • Batch CredentialProvisioning

33
Training Recommendations
  • HOT Session 4 Integrating and Troubleshooting
    Complex Applications with Citrix Password Manager
  • CTX-1614 Citrix Password Manager 4.0 Selling and
    Positioning (eLearning Course)
  • CTX1325AW Citrix Password Manager 4.0
    Architectural Overview (eLearning Course)
  • CTX-1326AI Citrix Password Manager 4.0
    Administration (Instructor Lead Course)

34
Before you leave
  • TechLab Hours Mon 1200p-300p Tues
    1000a-400p Mandalay Bay Ballroom I
  • Session surveys are available online at
    www.citrixiforum.com Monday, October 10 (please
    provide feedback)
  • Download presentations from the iForum website on
    Tuesday, October 11
  • Breakout session handouts are located at the
    Breakers Registration Desk South

35
Thank You
  • Contacts
  • Paul Wilson paul.wilson_at_citrix.com
  • Ed Zimny Ed.Zimny_at_citrix.com
  • Don Griffin Don_Griffin_at_BeverlyCorp.com

36
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