Business Solutions for Enhanced Productivity

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Business Solutions for Enhanced Productivity
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Contents

• Why Business Solutions are important

Airtels Strengths in Solutions
Benefits to Customers
Airtels Strengths in Solutions
Some Solutions
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Why Business Solutions are Important

• Increased Revenues from the customers
• Creates Customer Loyalty
• Focuses on Business benefits vs. cost
• Creates Differentiators

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Airtels Strengths in Solutions

• Largest National Footprint 23 circles
• Largest National Roaming Coverage on GPRS
• First Operator to Launch International GPRS
  Roaming.
• Integrated Play
• Easy Recharge Platform
• Centralised Billing System
• SIM toolkit applications which dont have to be
  hard-burned onto the SIM card

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Benefits to Customers

• Increased Productivity
• Reduced Costs
• Improve the efficiency and quality of
  communication with Customers Employees

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Some Solutions
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Enterprise Solution from Airtel

• Voice
• CUG Plans
• Corridor Plan
• AIR solution
• Audio Conference Bridge
• Data
• Mobile E mailing
• Internet Access
• SMS SIM Tool kit
• SMS Directory Airtel Desktop Messaging
• GPS based service
• Telemetry ---- Electric Meter Reading

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EMAIL AND MOBILE DATA SERVICES
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Think Mobile eMailing.Think Airtel
RIM H/H
BlackBerry
Nokia/SE/Siemens/Samsung
BB Connect
IMate/IPac/Trio
Functions Benefits
Windows Based
6600,P910
Symbian Based
Java Based
Niche Market
Broad base
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Mobile SFAs
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Field Force Automation

• Call closure feedback reporting via SMS
• Daily call closures report available online
• Service Engineer can also query particular
  spare part availability with the service
  center over SMS and answer the customer
  accordingly
• Service Engineer can update the status of
  parts issued to him as consumed or
  pending
• Call Allocation Automation - Allocation of
  calls to the respective Service Center
  on the basis of PIN Codes
• Message Alerts can be sent for the escalated
  complaint
• Alerts messaging to Service Engineer

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Sales Force Automation

• Sales team would be able to send daily secondary
  sales report to the HO.
• Message Alerts would be sent to the persons for
  submitting daily sales report after a cut-off
  time
• Alerts messaging to a Group
• Real Time Sales Report for the day
• The daily sales figures are always online and
  updated
• Report can be filtered on the basis of Camp ,
  Date range, Sales Personnel, and SQs and Value

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Airtels Strength in SFAs

• Can be Done on the SIM Toolkit. This is a menu
  driven and more convenient user interface than
  doing it through SMS keywords.
• Independent of the Phone Device.
• Application can be developed and PUSHED Over the
  Air to any Airtel 32K SIM card with integrated
  WIB.
• No need to re burn for adding more features to
  the application as these can again be Pushed
  Over the Air to the user.

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Mobile Field Force Automation - yyy
yyyg Online
Call Status
Spare Management
Enter Complaint code
Select complaint status
Enter Part Specs
Part Number
Enter Model Number
Completed
Pending
Alternate Part Number
Enter Part Number
Technical reasons
Price of spare part
Enter Part Number
NRP
Door locked
Spare part stock quantity
Enter Part Number
Wrong Address
Enter Part Number
Part Status
No time
Set Gifted
No XYZ Product
Not Delivered
Call Back
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• Telemetry Solution from Airtel

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Case Study - XYZ
XYZIndia Limited subsidiary of XYZ Electric
Corporation has a tie up with BESCOM in Bangalore
for wireless data acquisition from the electrical
meters. To fulfill the business case YIL has
identified meters generating a monthly billing of
Rs.1 Lakh and above, through the DMC on GPRS the
meter would be read and the data would be given
to BESCOM on a monthly basis.
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Business Solution from Airetl

• There are three stages of communication
• A. Remote SIM integrated to the Energy meter
  being called from the Data Collection Center
  via data cal. The data is tracked on a monthly
  basis from the remote meters.
• B. Data collected is messaged over GPRS network
  to the Data management center.
• C. The Data management center needs to have an ID
  to be recognized on the Net to be made reachable.
  The two options are
• 1.Hosting the Data Mgmt Server on the net which
  will have a Fixed IP for GPRS SIM from the data
  Collection Center to reach out to and transfer
  billing info.
• 2.Connecting the Data Mgmt Server through a
  leased link to Our GGSN ( GPRS Server) at switch
  location whereby an unique APN
• ( Access Point Node) can be assigned to all the
  GPRS SIM cards at the Data Collection center to
  reach out to the central server.

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Data Flow Chart
E N E R G Y M E T E R S
Data Mgmt Server with Billing System on the net
with Public IP
Data Collection Server
Option 1
SIM cards calling Energy Meters
Transferring data from Remote Meters to Data Mgmt
Servers
GPRS SIM Cards
Option 2
Data Mgmt Server linked to GGSN and connected by
unique APN
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SMS Directory
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Solution SMS Directory

• A Telephone Book on your Mobile. Can store much
  more than your phonebook.
• Available 24 hours a day. Up-to-date details
• Impossible to store all the numbers of colleagues
  on the phone
• Staff is continuously changing and so are their
  numbers. Impossible to keep updating.
• In an ugent situation, normally you would make
  3-4 calls to get a number. Now you can get it at
  the cost of 1 SMS.

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SMS Directory How it works
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Stock Ticker Portfolio Manager
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Stock Ticker Portfolio Manager

• JAVA Document
• Add stocks to your portfolio
• Get alerted when stock hits a specified price
• Monitor Performance of Portfolio

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Information Broadcasting Tools
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Solution SMS Information Broadcast (One Way)

• Web based, password controlled, SMS broadcast
  solution
• Can broadcast SMS to pre-defined lists within a
  hierarchy
• Can automatically send at pre-defined times
• Complete MIS for tracking successful Jobs

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Customer Case Studies

• Using Information broadcast to give alerts to
  customers
• Information like debits and credits available to
  account holders on SMS

• Used by Call centers to send info to Field
  engineers
• Reduced TAT from 48 hours to 4 hours
• Better service levels recognized as Kolkatta
  Commandos

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Solution SMS Information Broadcast (Interactive)

• Client Application which is installed on the
  Desktop
• Send and Receive SMS using this application
  (almost like email)
• Rules Engine automate replies for certain query
  types
• Schedule Broadcasts
• Importing / Exporting of messages from Multiple
  Data Sources
• Importing / Exporting of target MSISDNs from
  Multiple Data Sources
• Being used by Eli Lily, ICI Paints and AVIVA

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Thank You

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Blackberry

• The AirTel Blackberry solution would provide
• Access to Email
• Organiser connectivity
• Access to Internet
• Voice connectivity
• SMS connectivity
• Corporate Data Access beyond email
• Main Advantages
• Read Attachments
• PUSH Vs PULL
• QWERTY Keyboard
• Customised Solutions

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Solution CEOs Broadcast - Voice

• Effective and personalized communication.
• Message of CEO to be recorded as a wave file and
  sent to Airtel on a CD
• List of Airtel Mobile Nos. to be provided on
  which the Message needs to be broadcasted