Ten Commandments for

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Ten Commandments for Your Network Setup October
17, 2006
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My Background

• Been with Wake Tech and the ITS team for nearly
  11 years
• Previously in the Private Sector as an Engineer
• Reliability/Failure Analysis Engineer
• Test Design Engineer
• Nearly 23 years of Experience in the Computer
  Industry
• I Love the Pittsburgh Steelers

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Information Technology Services Mission

• The mission of Information Technology Services at
  Wake Technical Community College is to support
  Student Learning, Faculty Teaching and College
  Operations through the use of Information
  Technology

4
Information Technology Services Philosophy

• The most important relationship on campus is that
  between the Student and the Instructor.
  Everything else on campus is in support of that
  relationship.

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Not These Ten Commandments

• I. You shall have no other Gods before Me.
• II. You shall not make for yourself a carved
  image.
• III. You shall not take the name of the Lord
  your God
  in vain.
• IV. Remember the Sabbath Day and keep it holy.
• V. Honor your Father and Mother.
• VI. You shall not murder.
• VII. You shall not commit adultery.
• VIII. You shall not steal.
• IX. You shall not bear false witness against
  your neighbor.
• X. You shall not covet your neighbors house or
  wife.

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These Ten Commandments

• Adopt a Network Operating System
• Provide Personal Storage Space for Faculty
  Staff
• Provide Department Storage Space
• Allow Secure, Remote Access to this Storage
• Secure the Network
• Identify Manual Processes and Automate Them
• Create Computer Lab Standards
• Design Reliable, Network Based Print Services
• Document Your Network
• Implement a Help Desk

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Adopt A Network Operating System

• Novell or Microsoft
• What drives the decision?
• Knowledge Experience?
• Ease of Use?
• Hardware/Software Budget?
• The History Entrenchment?

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Personal Storage Space for Faculty Staff

• Provide Minimum Space for Users
• Create Policy to Increase Users Space IF
  requested
• Allow Access to Data using Any Secured Computer
  Within the College Domain
• Perform Nightly Backup

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Department Storage Space for Faculty Staff

• Empower Department Users to Maintain Folder
  Structure and Access
• Structure Folders, Access Rights for Department
  IF Requested
• Allow Access to Data Using Any Secured Computer
  Within the College Domain
• Perform Nightly Backup

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Provide Secure Remote Access for Faculty Staff

• Determine the Hardware Platform our College
  Chose the Cisco ASA 5540
• Pilot test the VPN Client Application
• Create Policy VPN Access
• Make VPN Software Instructions available for
  Faculty and Staff
• Create or Use Accounts that are Unique for Audit
  Trail Logs
• For Data Access, use Microsofts WebDAV

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Secure the Network

• Identify a Public IP Address Segment for Use as
  Your Gateway for Your Domain
• Identify private IP Address Segments for Internal
  Use
• Determine VLAN Based on Data Type, Security, and
  Broadcast Domain Control
• Associate VLANs with Private Segments or Groups
  of Segments and Deploy the Pair.
• Some Data Type Examples Management, Faculty
  Staff, Computer Labs, Video Conferencing, and
  VoIP

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Identify Manual Processes and Automate Them

• Use DHCP Provide Long Lease Times
• Create Various DHCP Scopes Based on VLAN/Private
  IP Address Scheme
• Use Remote Management Software to Support Faculty
  Staff Computers
• Teach Users to Install College Authorized
  Software
• Automate Data Backup

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Computer Lab Standards

• Determine a Hardware Standard for Your Computers
• Purchase Software/Agreements That are Flexible
  Encompassing
• Collaborate with Instructors for Lab Images
• Design Deployment Methods for Hardware/Software
  Installation
• The GOAL Zero Touch Solution

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Design Reliable Network Based Print Services

• Determine a Hardware Standard for Print Services
• Consolidate Output Services Printing, Scanning,
  Copying, Fax with MFM/MFD
• Create a Self-Service Process for Users to
  Install Printers
• Automate Print Services Management 50 to 60 of
  Service Calls are Print Related

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Document Your Network

• Self Document Your Network by the Nomenclature
  Used
• Identify a Central, Secure Repository to Store
  Mission Critical Information
• Keep a Hard Copy of this Information for Business
  Continuity
• Ensure Several People KNOW How Their Responsible
  Portion of the Network Works

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Implement a Help Desk

• Its a Business Decision, not a Technical
  Decision
• Primary Support is Faculty Staff
• How Will You Staff It?
• Create a Communication Policy for Password
  Information
• If Done Right, Your Ratings Image Will Improve

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Why have the Ten Commandments?

• It is the Game Plan
• It Breaks the Network Down to Manageable Parts
• It Provides Better Understanding to All Members
  of ITS
• It Makes Communication Easier to Senior Management

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Wake Techs ITS Crew

• Dr. Darryl McGraw Chief Information Officer
• Leigh Anne Dupree Director, IT Help Desk
  Support
• Chris Keefer Director, Systems
• Chris Wheeler Director, Network Services
• Tim Nicholson Manager, Administrative Computing
• Dale Weaver Manager, Web Services
• Fred Zahn Manager, Network Services
• Carlos McCormick Manager, Instructional
  Technologies
• Alec Woodruff IT Systems Engineer
• Buddy Gilmore IT Voice Engineer
• Jason Pickard Senior Systems Analyst
• Thomas Guettler Senior IT Analyst
• Ernest Youngblood Help Desk Analyst
• Cary Osborne IT Analyst
• Frank Spikes IT Analyst
• Dave Goldstein IT Technician
• Jeremy Blalock IT Technician
• Liz Winfrey Web Designer Specialist
• Susan Fenn Programmer/Analyst

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Question PeriodAnswers are OptionalOpinions are
always Given

• Visit Wake Techwww.waketech.edu
• Visit our ITS its.waketech.edu
• My Email cpwheeler_at_waketech.edu