Best in Class

1
B.R.A.I.N
Resources
Best in Class
Implementation
Assessment
New Approach
Charles Stolz Scott Cowley Victor Stejskal
2
Best in Class

• Customer Involvement
• Diverse Product Offerings
• World Class Customer Service

3
Best in Class

• Incentives for Customer and Employees
• Advanced Information Systems
• Industry Participation

4
Resources

• Collective Intelligence
• External
• Customer Involvement
• Strategic Alliance
• Capital
• Internal
• Top Talent
• Knowledge Management
• Total Involvement

5
Assessment

• Recognize Quality
• Real Time Feedback
• Landscape
• Inventory

6
Implementation

• Empower Employees
• Rapid Execution
• Surpass Customer Expectations

7
New Approach

• New Opportunities
• Process Improvement
• Research and Development
• Find and Fix