Making the Connection: New Strategies for Reemploying Unemployment Insurance Claimants in the New Gl

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Making the Connection New Strategies for
Reemploying Unemployment Insurance Claimants in
the New Global Economy
June 26-27, 2007
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BRIDGING THE GAP

• AUTO-CODER
• Connecting UI Claimants to Reemployment Services

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THE TALENT POOL
MAKING
THE
CON N CTION
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REEMPLOYMENT PROGRAM GOALS

• Connecting UI Claimants to One Stop Centers.
• A rapid return to work which will lessen the
  duration of UI Benefits paid to claimants.
• To match job seekers to employers needs.

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HOW TO ACHIEVE THE GOAL

• Initial UI Claims Filing
• Collaboration with Workforce Development
• Career Centers

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• ONet
• Autocoder

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USING AUTOCODER

• Phone Claims
• Claim Service Representative uses the Auto-Coder
  embedded in the UI application to code and
  classify claimant.
• Auto-Coder returns the proper code based on the
  claimants work description.
• Code is matched against the open RI job order
  file.

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USING AUTOCODER (CONT)

• Internet Claims
• Claimant enters his/her work description.
• Auto-coder returns 5 possible selections.
• Claimant chooses appropriate title.
• All Internet claims are run in batch mode and are
  matched against the open job order files.

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HERE IT IS!!!!
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The right code..
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Gets the right job
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USING AUTOCODER (CONT)

• Employers enter job openings using the DLT Web
  Site.
• All open job orders are filtered through the
  Auto-Coder for accurate ONet codes.
• The newly assigned code is then matched to
  claimants occupational code.

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WORKFORCE DEVELOPMENT

• Workforce Development Staff assess claimants who
  have been matched to jobs.
• Claimants with barriers to employment are
  referred to additional supportive services.
• Staff do follow up with the customers.

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Job Ready Participants Make Marketable Customers.
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REEMPLOYMENT GOAL FY07

• To continue using Auto-Coder for accurate coding.
• To continue informing claimants of potential job
  opportunities through the Telephone Payment
  System.
• To complete additional follow-up with customers.

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INTEGRATED VOICE RESPONSE SYSTEM

• Claimant will call an IVR system and report the
  results of job referrals they received that week.
• System will automatically enter information into
  staffs case management system called Americas
  One Stop Operating System.
• Automation will alleviate data entry and give
  staff the opportunity for more follow up.

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IMPORTANT FOLLOW UP

• REA Staff will refer participants to services as
  appropriate.
• REA staff will encourage participants to take
  part in organized activities .
• REA staff will invite participants to Job Fairs
  directed at high growth, high demand occupations.

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Additional Factors to support the Reemployment of
UI Claimants.
RETURN TO WORK VERIFICATION
JOB FAIR NOTIFICATION
JOB SHADOWING
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RETURN TO WORK VERIFICATION

• Claims with a return to work date are verified
  with employer.
• If return to work date cannot be verified
  claimants are notified that they must be actively
  seeking full time employment.
• Adjudication is scheduled for claimants not
  looking for work.

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JOB SHADOWING PROJECT

• 2 Call Center Staff Members will visit netWORKri
  Offices on a weekly basis to gather insight into
  the services offered through the department.
• Staff will learn the value of proper coding and
  classifying claimants occupations to ensure
  better job matches.
• Call Center Staff will receive assistance in
  completing a resume and discover the importance
  of conducting a suitable search for work.

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JOB FAIRS AND TRAINING PROGRAM INSERTS

• Notifications of scheduled Job Fairs are inserted
  with weekly Unemployment Insurance Checks.
• Workforce Boards notification of upcoming
  Training Programs are inserted with weekly
  payments.

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Great Customers Make Great Job Seekers
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Great Job Seekers Get Great Jobs
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WIN! WIN! WIN!

• State Economic Development System
• Employers
• Claimants
• UI Trust Fund

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STAFF COMMENTS

• INTERVIEWERS WERE ASKED WHAT THEY THOUGHT ABOUT
  USING THE AUTO-CODER
• Awesome!
• I havent had a problem yet
• I love it!
• Saves time
• Best thing ever!

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MANAGERS COMMENTS

• Efficient time saving tool!
• Replaced our outdated, less technical manner of
  coding occupations.
• We had a couple of minor problems with individual
  PCs, but those where rectified with re-installing
  the program.
• Staff have communicated only positive feedback
  concerning the Auto-Coder.

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CONTACT INFORMATION

• Raymond Filippone
• Assistant Director
• Income Support
• Rhode Island Department of Labor and Training
• 1511 Pontiac Avenue
• Cranston, Rhode Island 02920
• 401-462-8415
• rfilippone_at_dlt.state.ri.us

• Kathleen Partington
• Chief of Employment and Training
• Rhode Island Department of Labor and Training
• 1511 Pontiac Avenue
• Cranston, Rhode Island
• 02920
• 401-462-8799
• kpartington_at_dlt.state.ri.us