State of the Division

1

• State of the Division

September 26, 2007
2
Vision for 2006-2011Progress to DateJuly 2007
Division of Student Affairs
3
The Division of Student Affairs will be
recognized for

• Its ability to meet annual targets to recruit,
  enroll and retain quality students
• Its focus on helping students learn and acquire
  the tools they need to succeed
• Its effective and timely service to students and
  other offices around the campus
• Its attention to the professional development of
  staff at all levels

4
The Division of Student Affairs will be
recognized for

• Its active promotion of student wellness and
  health education
• Its thoughtful use of technology to serve
  students, without compromising personal contact
  with students
• Its collaboration with faculty and other
  departments across the campus
• Its commitment to fostering diversity and
  preparing students to function in a diverse world

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New Staff

• UHPS
• Assistant Vice President/Director
• Associate Director
• Wellness Coordinator
• Psychologist
• Assistant Vice President for Judicial
  Affairs/Division Planning
• USU Director of Student Involvement
• Director of Federal Programs/Division
  Communications
• Director of Learning Center
• Director of EOP (Interim)

7
Additional Staffing Actions

• Appointed Dr. Carolyn Coon as Dean of Students
  and Assistant Vice President for Student Affairs
• Added Assistant Vice President title to Directors
  of Student Success Services and UHPS
• Have added positions in ARE, Student Success
  Services, and Student Life to manage increased
  workload
• Thirty-six staff hired during 2006-07 50 were
  person of color

8
Space

• Advocate for Student Success Center in Thomas
  Building
• Support archive project in ARE to free up space
• Advocating for Division of Student Affairs
  presence in renovated library
• Looking to utilize vacated space in Joyal

9
Technology

• Updated Division websites in compliance with new
  University standards
• Updated Division websites - ADA compliant
• Added new websites for Judicial Affairs, Wellness
  Services, Undeclared Students, and Campus
  Advisors Network (CAN)
• Provided access to degree audit information for
  junior/senior students

10
Technology

• Have accomplished upfront evaluations for 80 of
  incoming transfer students
• Created Division Technology Committee to improve
  communication and increase technology support to
  all departments
• Work with Academic Affairs and CIS to maintain
  degree audit functionality of DARS by creating an
  interface with PeopleSoft system
• Working on automated Early Warning System for
  students in academic difficulty

11
Functions Services

• Excellent efforts undertaken by departments to
  conduct quality assessment efforts
• Student Activities (Leadership)
• Wellness Services (Alcohol use)
• Enrollment Services (Service)
• Conducted SAFARI event to familiarize students
  with Division programs and services at the start
  of the year
• Recognition and support to student staff by
  introducing the Student Affairs pin
• Initiated Sophomore Experience expanded Senior
  Experience
• Initiated a new Wellness Services Program that
  resulted in the Wellness Challenge
• Introduced Greek Plan for Excellence

12
Functions Services

• Provided professional developmental opportunities
  for staff at all levels to include
• Brought in an expert on student learning and
  student engagement (Dr. George Kuh) to conduct a
  series of seminars for Academic and Student
  Affairs staff.
• Conducted the 2nd annual Mid-level Professional
  Development series.
• Created a Tier II level of professional
  development experience for mid-level staff who
  participated in the previous years professional
  development series.
• Conducted a series of 3 professional development
  sessions for all Division professional support
  staff.

13
Function ServicesEngagement with the Region

• In collaboration with Academic Affairs, hired
  Francine Oputa to serve as Director of CVCHI to
  increase outreach to cultural groups within the
  community.
• University Outreach Services collaborated with
  Fresno Unified School District to increase
  outreach to high school juniors and seniors and
  increase the college going rate.
• Career Services initiated an expanded and very
  successful job fair that engaged over 200
  employers/organizations across the Central Valley
• Cultivate a generous donor for 7 figure gift - TBA

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Delivery of Services

• Work with Student Communication Committee to
  introduce Bulldog Blog (http//www.bulldogblog.net
  /), a biweekly email to all students about campus
  events
• Conducted Work Smart lunches with Administrative
  Services to improve collaboration with that
  division
• Utilized Student Voice Assessment tools to
  conduct 17 surveys using PDA devices topics
  included communication with students, advising,
  wellness, staff development
• Continued to bring student groups to Leadership
  Team meetings and to Administrative Roundtable of
  senior campus managers to increase communication
  with students

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Focus Areas for 2007-08

• Staffing
• Make a decision on long term support needed to
  enhance Division assessment efforts.
• Finalize agreement with ITS on enhanced Division
  desktop technology support
• Space
• Identify ways to improve the space available for
  UOS and ARE within Joyal.
• Improve space and location of federal program
  offices.
• Successfully arrange for Thomas Building to
  become Student Success Center

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Student Success Center
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Focus Areas for 2007-08

• Technology
• Ensure all departments have updated user-friendly
  and compliant websites.
• Increase the number of students who have access
  to degree audit information.
• Functions Services
• Have 2 departments conduct student learning
  outcomes assessment
• Increase participation of professional support
  staff in professional development opportunities
• Develop plans for the introduction of satellite
  services in Spring 2008 or Fall 2008.

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Focus Areas for 2007-08

• Delivery of Services
• Create a communication plan that provides timely
  notification to students in the event of an
  emergency.
• Introduce electronic signage at key locations
  around the campus to provide updated information
  to students on programs, events, and services
• Offer services at non-traditional hours
• Increase the quality and frequency of
  communication to students about SA programs and
  services

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It Takes a Campus toGraduate a Student

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Student Life
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Accomplishments
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Staffing

• Carefully review roles and functions of vacant
  positions
• The USU Director position description was
  reevaluated and rewritten to create the new
  position of Director of Student Involvement.
  Sally Ramage is now serving in this role.
• Reviewed the roles of vacant Career Services
  advisors positions and realigned duties
• Reviewed duties and responsibilities related to
  the Post Office Express staffing
• Reviewed duties and demands of the Intramural
  program. An Assistant Director was hired. In
  addition, the program has transitioned into the
  Student Recreation Center.

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Staffing

• Cross Training of Student Activities and USU
  Productions Advisors
• Student intern served as an advisor to USU
  Productions and Student Activities/leadership
  development
• Added one semester temporary advisory to assist
  with Student Activities/Leadership development
  and USU Productions
• All USU staff and one SRC staff served as
  advisors for Vintage Days
• University Courtyard director and judicial
  affairs officer were funded to attend CALCASA
  training institute on sexual assault and domestic
  violence. One counselor from UHPS will attend in
  June.
• University Courtyard Judicial Affairs officer
  received 40 hours of training on crisis advocacy
  through the Marjoree Mason Center and the
  Violence Prevention Project.

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Services

• Ongoing assessment and utilization of services to
  assure we are meeting the needs of current and
  future students
• Began implementation of the Greek Life Plan for
  Excellence
• Began implementation of universal design and the
  Accessible Technology Initiative

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Space

• Find ways to increase service visibility and
  access
• Temporary relocation of Service for Students with
  Disabilities Office to the center of campus.
• Created student study space in the Student
  Recreation Center
• Added 25 study/work stations in the USU lounge
  added 10 laptop computers
• Utilized unused space to accommodate additional
  Spinning classes at the Student Recreation center
• Relocated Student Recreation Center Member
  Services to the main floor

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Technology

• Continue to find ways to provide students with
  access to new technology in campus common areas.
• Added pay for print stations in the USU lounge
  and Womens Resource Center
• Provided office space and computer for use by
  members of the Greek community
• Added a videophone for use by the hearing
  impaired (located in the SSD Office)
• Added wireless function to the common areas of
  the Student Recreation Center
• Added JAWS software (to assist the visually
  impaired)

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Vision for the Future

• Focus on Communicating with Commuter Students
• Provide software training and support to meet the
  needs of all departments
• Review priorities for utilization of the USU
  pavilion space area with the thought that this
  space may serve students better if Student
  Success/Student Life services were located here.

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Services

• We must link our services/goals with those of the
  Student Success Task Force and other Student
  Success initiatives.
• We must focus on developing student leaders who
  exemplify the Characteristics of a Fresno State
  Graduate.

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Services

• Co-lead campus efforts to increase retention and
  graduation rates for Latino and African-American
  students.
• Co-lead campus efforts to celebrate the diversity
  of our students, staff and faculty
• The USU provided diversity grants and
  con-sponsorships to International Culture Night
  to support campus programming

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Enrollment Services Vision Plan

• Progress Report

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Enrollment

• 22,388 students enrolled for Fall, 2007
• 102 of FTE target
• Largest FTF enrollment in history of Fresno State
  - 2650
• 25,000 Student Headcount by 2012
• Increase in Graduate Students, International
  Students, and Other Non-Resident Students

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Technology

• Launched on-line acceptance of loans
• Self-service DARS reports and unofficial
  transcripts
• Electronic deposits of financial aid checks,
  Spring 08 pilot
• Paperless environment web based applications and
  forms that will be downloaded and used to
  populate student records
• Advanced/improved phone system
• On-line requests/activities allowing for quicker
  response

34
Customer Service

• Improved interactions with all students and have
  the best customer service teams within Enrollment
  Services and on campus.

35
Development

• A 1953 graduate of Fresno State made a
  testamentary gift of land and security of several
  million dollars to establish International
  Student Scholarships.
• Enhanced general scholarship by 50
• Successful completion of the Comprehensive
  Campaign with Student Affairs development efforts
  contributing to 7 million for a variety of
  projects including Leadership Program, Wellness
  Services, and the Central Valley Cultural
  Heritage Institute

36
Space/Visibility

• University Outreach Services and Scholarship
  Offices to move to Campus Visitor Center near
  main entrance to campus
• Adequate space for workstations/staff
• Visuals/signage in public contact/open areas

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Staffing

• Assistant/Associate Director in all areas
• Sufficient staffing to handle all duties

38
Student Success ServicesVision Plan Progress
Report
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Vision

• Student Success Services will be recognized for
  providing highly effective and innovative
  services and programs that support student
  retention and graduation.

40
Retention Support

• Offered Supplemental Instruction (SI) sessions
  for high failure high enrollment courses (BA 18,
  Acct 4A, History 12, Bio 10, Math 45)
• SI attendees received higher overall grades and
  had fewer DFW grades than non attendees
• Researched Early Warning Systems and secured
  permission to use software developed by CSU
  Northridge

41
Retention Support

• Facilitated the implementation of the mandatory
  advising requirement into campus practice
• Used up-front evaluations to enhance advising to
  new transfer students at DOG DAYS
• Increased in-house seat capacity for
  computer-based and on-line testing

42
Retention Support-Special Programs

• Established a new symbol to mark the achievement
  of graduation status by a presenting each
  graduating student with a commemorative medallion
  key chain
• Collaborated with Career Services, the Kennel
  Bookstore, and the Alumni Association to offer
  Senior Week activities and events
• Doubled community partnerships in support of
  scholarships and internships for migrant students

43
Retention Support - Technology

• The Maximizing Academic Potential (MAP) workshop
  is available online
• Podcasts (credit cards and student involvement)
  are available online
• Academic Skills workshop PowerPoint presentations
  are available at the Learning Center website

44
2007-08 Student Success Service Priorities

• Expand the Supplemental Instruction Program
• Implement the Early Warning Program
• Develop a campus-wide Second Year Experience
• Increase UMS student involvement in internships
  and community service
• Examine campus data on student retention and
  attrition to identify trends based on specific
  student characteristics and make recommendations
  to improve student success

45
2007-08 Student Success Service Priorities

• Provide preliminary ELM/EPT scores for selected
  test dates
• Increase the number of partnerships with Academic
  Departments and others to promote student
  services
• Focus on providing services to undeclared
  students utilizing a developmental model
• Develop learning outcomes for Student Success
  Services departments and programs

46
University Health Psychological Services

• Committed to all dimensions of Health Wellness

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Wellness Wheel
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Progress Made 2006-07

• Successful Wellness Challenge- over 1900
  members of the campus community registered
• There were 33,673 patient visits to the Health
  Center
• 4,249 X-rays taken
• 2,742 students received physical therapy
• 8,451 prescriptions filled
• 26,708 lab tests were performed
• All open positions were filled one additional
  Psychologist

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And, we.

• Received a 725,000 grant from the Office of
  Traffic Safety to address alcohol related issues.
  Fresno State students 7 other CSU campuses
  will benefit from this grant.
• Implemented electronic scheduling
• Technology Infrastructure Project in progress

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2007-2008 Focus Areas

• Establish a Wellness Center to centralize
  Wellness Services
• Expand Health Wellness Services to better
  meet the needs and the diversity of Fresno State
  students
• Identify strategies to effectively address mental
  health issues that appear to be increasing in
  number and severity

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Continued

• Upgrade hardware and software to support future
  initiatives such as
• - Electronic Medical Record
• - Patient check-in
• - A secure messaging system
• - The Family Pact Program
• And.. continue to form partnerships with our
  colleagues across campus and within DOSA

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Grants and Division Communications

• Perry Angle, Director
• Federal Programs and Division Communications

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Grants

• Federal Program Accomplishments

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CAMP

• Hosted over 1,200 migrant students at Fresno
  State during various campus conferences
• Have received over 600 CAMP applications to fill
  our 80 freshman student slots
• Have fundraised over 30,000 for scholarship
• Continued to develop collaborations with County
  migrant programs from Fresno, Tulare, Merced,
  Monterey to assure successful recruitment of
  eligible migrant students

55
Central California Educational Opportunity Center
(CCEOC)

• Registered and enrolled 1401 participants in the
  CCEOC Program
• Successfully enrolled and verified 962 program
  participants into programs of post secondary
  education
• Successfully assisted 485 participants in
  applying for Financial Aid
• Successfully secured funding for the Central
  California Educational Opportunity Center with
  the US Department of Education   Funding period
  will be 2007-2011, with funding amount in excess
  of 1.3 million
• Secured and established commitment from Cesar
  Chavez Adult School for use of the Student
  Assistance Center (access to online FAFSA and
  college applications)

56
Educational Talent Search (ETS)

• Served a total of 233 high school seniors 120
  sophomores will be given the ACT Plan by the end
  of June
• 70 ETS students have committed to enroll to
  Fresno State in the Fall of 07 60 student
  submitted applications to SSS 50 students
  submitted applications to EOP/EOPS 95 students
  were assisted with SAT I II 89 students were
  assisted with ACT
• ETS staff received training and are now able to
  proctor the ACT Plan
• 100 of non-seniors progressed to the next grade
  level
• Graduated 224 Seniors
• Implemented the ACT Plan assessment for the
  sophomore class
• 20 ETS student participated in the Hispanic Youth
  Symposium this last summer--nine received
  scholarship awards

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Student Support Services (SSS)

• Disbursement and award of 50k in grant Aid to
  over 50 SSS students earning a 2.75 or greater
  GPA
• Recognition of 33 graduating SSS Students and
  their families at the Annual SSS Graduation
  Ceremony and Banquet
• 48 of SSS participants who graduated with their
  Baccalaureate Degree were accepted into Master
  Degree Programs
• Successful 1st Annual Student Support Services
  Bowling and Billiards Event held at CSUF for over
  100 participants and their families
• 50 students attended the Annual Northern
  California Forum for Diversity in Graduate
  Education at Mills College in Oakland, CA
• Successful 2nd Annual Student Support Services
  Graduate School Trip to UCLA and the Museum of
  Tolerance

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Upward Bound

• New Upward Bound grant funding of approximately
  1.6M for 2007-2011
• 25 (100) of Upward Bound high school seniors
  graduated and have received admissions into a
  post secondary institution for Fall 2007
• Offered 8 college conferences to program
  participants at Fresno State

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Upward Bound-ELL

• New Upward Bound-ELL grant funding of
  approximately 1M for 2007-2011
• 100 Upward Bound-ELL high school graduates have
  received admissions into a post secondary
  institution for Fall 2007
• Successfully completed and submitted Annual
  Performance Report to U.S. Department of
  Education for 2006-2007

60
Grant Development

• Develop and enhance programs that improve
  opportunities for the academic success of our
  students
• Create an incentive program for staff to expand
  services to students through outside funding
• State support makes Fresno State a very good
  universityit will be private support that will
  make us great.
• --from Plan for Excellence III

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Technology

• Improve and expand the Divisions web presence
• Clean Up The Web Phase I
• Spice Up The Web Phase II
• Embrace and adopt technology to improve our
  services to students
• Enhance the technological support to all
  departments in include web support, technical
  support for hardware and software needs, and
  improved technology training

62
Student Communications
Improve communication with students and increase
their participation in and access to our
services and programs Increase the number of
events that showcase our services and programs so
students are more aware of our resources
63
Judicial Affairs

• Vision for the Future

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Judicial Affairs Vision

• Envision a program that effectively helps
  students to live within community established
  standards and to take ownership and accept
  responsibility for his or her own behavior

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Highlights

• Program will attain higher levels of credibility
  for fair and timely intervention for problems
  associated with student conduct
• Ongoing effort
• Program will be recognized for high quality
  assistance and information regarding student
  rights and responsibilities to students, faculty,
  staff, administration, and parents
• Continuous effort

66
Transition/Staffing

• In 2007, a new Judicial Affairs Officer will be
  selected and fully trained regarding campus, CSU,
  State and Federal regulations relative to student
  conduct
• In progress
• All program staff will be provided ongoing and
  comprehensive training through seminars, CSU
  associations, and national organizations
• Ongoing

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Technology

• Technological advances and recent executive
  orders will provide expedited communications to
  students regarding disciplinary matters
• Students sent email and snail mail notification.
  Email evoked rapid response by many students
• Development of web based programs and forms will
  enable faculty, staff, and student to report and
  respond to judicial affairs related matters in a
  more expeditious manner
• Discussions in progress

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Budget

• Vision for the Future

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Budget Vision

• Budget priorities will align with Division Vision
  and Areas of Emphasis.
• Manage expenditures to insure that no good
  (preplanned evaluated) ideas go unfunded.
• Maintain transparent budget practices.

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Assessment

• Vision for the Future

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Assessment Vision

• Achieve success within the Division through the
  utilization of student learning outcomes.
• Maximize the use of StudentVoice to appropriately
  assess programs and services.
• Make assessment a seamless and integral part of
  Division activities.

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• State of the Division

Thank you for joining us today!
September 26, 2007