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Intercultural Communication

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A culture is a shared system of symbols, values, beliefs, ... Intercultural Communications Exercise: ... Specific information that calls attention to a ... – PowerPoint PPT presentation

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Title: Intercultural Communication


1
Intercultural Communication
  • Mary Kay Chess

2
Definition of Culture
A culture is a shared system of symbols, values,
beliefs, attitudes, expectations and norms for
behaviors. All members of a culture have similar
assumptions about how people should think,
behave, and communicate, and they all tend to act
on those assumptions in much the same way.
3
Importance of Intercultural Communication
  • Increasing workforce diversity
  • Increasing globalization of world markets
  • The world is shrinking
  • The world isnt shrinking

4
Stereotyping
  • Opinions held or expressed about a group
  • Imply a judgment of good or bad
  • Do not allow for individual exceptions to the
    rule

Intercultural competence requires the ability to
think about generalizations without stereotyping.
5
Intercultural Communications Exercise
  • Situation Your company is putting in an ERP
    application in Singapore, England, Guatemala,
    India and US. This application will affect
    finance, manufacturing, procurement and planning.
  • What intercultural considerations do you need to
    take into account when putting this application
    into those countries
  • Team instructions
  • Pick recorder
  • Spokesperson

TIME
6
Feedback
Effective feedback is the single most important
tool for enhancing individual and
team performance.
7
Giving and Receiving Feedback
Giving
Receiving
  • Complete message
  • Situation
  • Facts
  • Interpretation
  • Feelings
  • Needs
  • Appropriate Timing
  • Permission
  • Helpful/Actionable
  • No hidden agenda (speaks to your intent to giving
    the feedback)
  • Listen to understand
  • Dont defend or explain
  • Ask only clarifying questions
  • Paraphrase back if appropriate
  • Decide if problem-solving is appropriate
  • Say Thank You

8
Types of Feedback
  • Reinforcing Feedback
  • Specific information that calls attention to
    something that went well.
  • Encourages the same type of behavior/attitude.
  • Constructive Feedback
  • Specific information that calls attention to a
    potential problem or a different way of doing
    something.
  • Presents an opportunity to develop and deepen a
    positive behavior/attitude and/or change unwanted
    behavior.
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