Unified Communications

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Unified Communications Collaboration

• Mark Lawton Kerry Burn
• UCC Consultant Head of the Cohesion Project
• mark.lawton_at_bt.com kerry_at_bt.com

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AGENDA

• Overview 10 mins.
• What is UCC?
• Why do we need it?
• BT s experience
• Demonstration 10 mins.
• UCC in Action
• Supply chain collaboration (Cohesion)
• QA 10 mins.

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What is UCC?

• Unified messaging
• Bringing voicemail email together accessible
  from phone or PC
• Integrated Communication
• Bringing telephony, mail messaging together
  with call origination (Click2Call) and receipt
  from PC, phone or mobile device
• Collaboration
• Real time communication Federation
• Document sharing and workflow management

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Why do we need it?
least
Impacting end-user productivity
Average 32 minutes/day saving Source Sage
Research 2006
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BTs Experience Key Stats

• 70,000 - no of flexible workers in BT
• 11,600 - registered home workers
• 500m - reduction in accommodation costs/annum
• 99 - retention of women returning to work after
  maternity leave
• 63 - reduction in sick leave
• 20-40 - increased productivity (inc/exc travel)
• 54,000 - tonnes of CO2 /annum saved

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DeMO

• Unified Communication Collaboration

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My Customer Buddy List
Head of IT Tayside Fire Service
Chief Information Officer Gerberemig Group LTD.
IT Director Paul Smith
Practice Manager CAP Gemini
Irwin Mitchell
Head of IT Endsleigh Insurance
Credit Suisse BT (CTO)
Chief Information Officer Endsleigh Insurance
Infrastructure Strategy Manager e.on
IT Director Irwin Mitchell
Head of IT Windrush Frozen Foods
Managing Director Windrush Frozen Foods
Infrastructure Consulting CAP Gemini
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UCC in Health Mobile Health Worker
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UCC in Health - Vocera
BT Managed Vocera Solution

• Single Mode Wireless Voice
• Handsfree Operation
• Integrated Voice solution
• Key Enablers to Convergence
• Building on the Wireless Foundation

Coverage of an in-building wireless phone
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QA

• Unified Communication Collaboration

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